Throughout the year that we had the misfortune of letting a Ludlow property, my three flatmates and myself were regularly point-blank lied to:
1) At the beginning of the contract, the agent Jonathan, from the Docklands office informed us,that in the event of changing tenancies "the fees are always waived". No, each new tenant paid full whack, and naive though it was, our 1st lesson was clear to see..
2) Shoddy and substandard furniture, including the living room sofas - broken on arrival, were never replaced, nor was a faulty lock on the front door, nor an alarm, nor ANY other item to be maintained as per the contract. All enquiries were greeted with apathy at best and downright rudeness, verging on hostility for the greater amount.
3) On leaving the property, and having performed a 4 day cleaning and touching up campaign (including the washing of carpets - cleaner than on arrival - and leaving the place in the works of the checking company "in great condition" , we have been hit by a