100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Apr 06,2017
Apr 06,2017
1
people found
this helpful
this helpful
Moved into a flat in Leeds on 24 March which I was assured would be thoroughly cleaned and painted. Arrived to an absolute pigsty that had barely been touched. Complained to the branch who initially offered the same substandard contractors to return the following week to clean again!! Declined and ended up cleaning as much as I could myself, at time and cost. Meanwhile, I discovered that hot water wasn't working, and many items were broken, dirty and unusable. No inventory at this point to compare.
Contacted head office on Monday with a growing list of issues. It was agreed that it was unacceptable and needed addressing as a priority. So far, on 30 March, only two relatively minor issues have been rectified. One issue declined while they wait for landlord authorisation (even though I have been assured that they've saved the agreed £400 cleaning/painting costs by cancelling the invoice from last week and I am therefore entitled to expect a speedy and thorough service to make amends for the all the problems.)
Still no word on when hot water will be fixed. One room still disgustingly filthy because I can't physically move the heavy furniture in there to clean. Many other issues still outstanding with no confirmation on when and if professional cleaners and painters will come around.
Meanwhile, no one from Your Move's local branch has actually visited the property, either prior to me moving in or since I have raised these complaints. They do not hold a spare set of keys so I am expected to wait in to allow contractors access to the premises every time, and although I have requested financial reimbursement, this request has been ignored.
Even if Your Move had offered a goodwill gesture of putting me up in a hotel for a week while they get all of these issues sorted I would have felt like they actually cared about my customer satisfaction but it would seem that tenancy relationships are not a priority. The only person doing their job is Sally at Head Office, who has gone out of her way to try and help but, being miles away in Southampton, is working blind.
Meanwhile, I have spent every day of my tenancy ringing, emailing, taking photographic evidence and cleaning. This is totally unacceptable. I am so disgusted that within my first week's experience of living in a Your Move property I took legal advice to terminate my contract. I feel like I have not been a valued tenant at all, but a free cleaner and maintenance organiser - all the while, paying to live in this substandard property while Your Move rake in the cash!
Contacted head office on Monday with a growing list of issues. It was agreed that it was unacceptable and needed addressing as a priority. So far, on 30 March, only two relatively minor issues have been rectified. One issue declined while they wait for landlord authorisation (even though I have been assured that they've saved the agreed £400 cleaning/painting costs by cancelling the invoice from last week and I am therefore entitled to expect a speedy and thorough service to make amends for the all the problems.)
Still no word on when hot water will be fixed. One room still disgustingly filthy because I can't physically move the heavy furniture in there to clean. Many other issues still outstanding with no confirmation on when and if professional cleaners and painters will come around.
Meanwhile, no one from Your Move's local branch has actually visited the property, either prior to me moving in or since I have raised these complaints. They do not hold a spare set of keys so I am expected to wait in to allow contractors access to the premises every time, and although I have requested financial reimbursement, this request has been ignored.
Even if Your Move had offered a goodwill gesture of putting me up in a hotel for a week while they get all of these issues sorted I would have felt like they actually cared about my customer satisfaction but it would seem that tenancy relationships are not a priority. The only person doing their job is Sally at Head Office, who has gone out of her way to try and help but, being miles away in Southampton, is working blind.
Meanwhile, I have spent every day of my tenancy ringing, emailing, taking photographic evidence and cleaning. This is totally unacceptable. I am so disgusted that within my first week's experience of living in a Your Move property I took legal advice to terminate my contract. I feel like I have not been a valued tenant at all, but a free cleaner and maintenance organiser - all the while, paying to live in this substandard property while Your Move rake in the cash!
Comment on agent fees
Bad - not entirely sure what they do for their money.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
21st Aug 2020
reviewed by 'Val'
11th Aug 2020
reviewed by 'Harriet'
6th Apr 2017
reviewed by 'Unhappy'
21st Mar 2016
reviewed by 'Delia'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £387,000 | £387,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 1 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 21,2020
Aug 21,2020
0
people found
this helpful
this helpful
We would like to thank Dan, Joanne & Shell for all their help with the sale of our property.
We found them friendly, professional & approachable, nothing was too much trouble.
We would certainly recommend Your Move...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11,2020
Aug 11,2020
0
people found
this helpful
this helpful
Contacted Your Move as they were recommended to me, couldn't have received a better service. Good communication, helpful service and my query was resolved in a good turnaround time. Dan and Joanne particularly helpful. Will be recommending their services!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 06,2017
Apr 06,2017
1
people found
this helpful
this helpful
Moved into a flat in Leeds on 24 March which I was assured would be thoroughly cleaned and painted. Arrived to an absolute pigsty that had barely been touched. Complained to the branch who initially offered the same substandard contractors to return the following week to ...
read full review
read full review
Comment on agent fees
Bad - not entirely sure what they do for their money.
Was this helpful?
Yes
Yes
Mar 21,2016
Mar 21,2016
1
people found
this helpful
this helpful
I have been a private tenant of Morley branch in Leeds.
My experience was miserable and distressing. We have leaks, infestation of wood lice and mould growing in bedrooms and shower room by minute. I was faced with rude staff and total lack of common ...
read full review
read full review
Comment on agent fees
The fees are too high in relation to on existent service.
Was this helpful?
Yes
Yes
Dan
Joanne
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:45 PM 15/12/2015 by allAgents
