From the outset, I found Nick, and AJR in general, to be genuinely helpful, beginning with the first time I looked around the house I bought.
Suggestions on the agent\'s part were balanced, fair and honest. Such is demonstrated by drawing attention to aspects of the properties we viewed that previously he\'d found prospective buyers to be concerned about. I found this honesty very helpful in ultimately choosing the right property, as it gave me more trustworthy information to work with, allowing me to make a more informed decision.
Once the offer was made, I continued to recieve balanced advice regarding recommendations for solicitors and financial advice; advice was always accompanied with a clear justification for the advice being given. This helped me achieve my primary objective of hastening the pace of the deal.
Throughout, communication was good aside from a single computer issue at the agent\'s end which lasted a couple of days. This applies to communication between myself and the agent, and also to communications between the agent and the solicitors and financial advisor. The fact that all are close to each other and maintain good working relationships is an enormous (and not outwardly apparent) help.
The agent also found time to take me round the house during the buying process, to make it easier for me to plan moving in.
Possible negative criticisms are few; it would have helped enormously to have been able to have phone availability with the agent\'s office for a couple of hours on a Sunday, as weekends were in my case the only time I could easily make arrangements due to my working week. It was difficult finding the office as it was not well marked from the outside. Viewing slots would also benefit from being 5 minutes longer, as I found that I had five minutes less to go round a property than was comfortable, and even rushing a little the schedule of four consecutive viewings we had needed to be cut short so that the agent could make the next appointment on time.
All in all, the performance was almost as good as it is possible to get. I would recommend AJR as an agent to buy and sell through.