0% lettings valuation accuracy
71% lettings fee satisfaction
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Apr 26,2012
Apr 26,2012
6
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I rented a property with 6 friends during our 2nd year at University. When we viewed our house we were told that it would be left in a clean and habitable state for us to move into in September 2010. The current tenants warned us that the downstairs bathroom didn't work, but the agents assured us that it would be getting fixed within the next week or so and would therefore be in full working order ready for us to move in.
When we moved in it soon became evident that they had lied to us. The house was in a disgusting condition, the skirting boards were black with dust and dirt, the bathrooms were filthy and the kitchen required hours of elbow grease before it could be considered remotely safe to cook in. Not to mention the HORRENDOUS damp, and the 'UNSAFE' notice on the gas boiler that had miraculously appeared before we moved in. We also found mouse holes, and a number of other problems. Fortunately we documented all of these upon moving in, and made a list to take to the agents (as we had been told to do if there was a problem).
Not to mention that they didn't ask us to sign a contract - but this turns out that it was because they had photocopied the signatures we signed on the RETAINER for the house and stapled them to the back of a default contract that we had not been given to read!
Whenever there was a problem we would go straight to the agents and inform them, asking for it to be seen to. On more than one occurrence we were told that we should not tell them about any maintenance problems as 'we just let the properties' - and were told to contact our 'landlord' (Kam Patel) directly. The final straw was when the toilet in the basement (the one that we had been reassured had been repaired!) started to overflow with raw sewage - we immediately went into the office to ask them to deal with it immediately as it was a health and safety issue and the 2 staff members listed above LAUGHED at us and basically said that it wasn't their problem. Frankly you could get better customer service from untrained monkeys than those two.
The saga continued throughout the year, each time leaving us less and less impressed with the service we received - we had to get the city council involved, and even then it took long enough for our 'landlord' to sort things out.
I say 'landlord' because, at the end of the year, it suddenly emerged that our landlord did not own our house - instead he managed over 200 properties which he let through Tenant Network on behalf of his relatives. They tried to use this guise to take our deposit - even though we made sure to leave the house spotless (a far cry from the state that we found it in!) and had not damaged a thing. Thankfully we argued our case and received our money back, but it really was the final straw.
In short, I would choose to live on the street in a cardboard box rather than using this agency again and would urge any prospective landlords or tenants to look elsewhere as I have heard nothing but bad things from other students who have rented from them. NEVER AGAIN!
When we moved in it soon became evident that they had lied to us. The house was in a disgusting condition, the skirting boards were black with dust and dirt, the bathrooms were filthy and the kitchen required hours of elbow grease before it could be considered remotely safe to cook in. Not to mention the HORRENDOUS damp, and the 'UNSAFE' notice on the gas boiler that had miraculously appeared before we moved in. We also found mouse holes, and a number of other problems. Fortunately we documented all of these upon moving in, and made a list to take to the agents (as we had been told to do if there was a problem).
Not to mention that they didn't ask us to sign a contract - but this turns out that it was because they had photocopied the signatures we signed on the RETAINER for the house and stapled them to the back of a default contract that we had not been given to read!
Whenever there was a problem we would go straight to the agents and inform them, asking for it to be seen to. On more than one occurrence we were told that we should not tell them about any maintenance problems as 'we just let the properties' - and were told to contact our 'landlord' (Kam Patel) directly. The final straw was when the toilet in the basement (the one that we had been reassured had been repaired!) started to overflow with raw sewage - we immediately went into the office to ask them to deal with it immediately as it was a health and safety issue and the 2 staff members listed above LAUGHED at us and basically said that it wasn't their problem. Frankly you could get better customer service from untrained monkeys than those two.
The saga continued throughout the year, each time leaving us less and less impressed with the service we received - we had to get the city council involved, and even then it took long enough for our 'landlord' to sort things out.
I say 'landlord' because, at the end of the year, it suddenly emerged that our landlord did not own our house - instead he managed over 200 properties which he let through Tenant Network on behalf of his relatives. They tried to use this guise to take our deposit - even though we made sure to leave the house spotless (a far cry from the state that we found it in!) and had not damaged a thing. Thankfully we argued our case and received our money back, but it really was the final straw.
In short, I would choose to live on the street in a cardboard box rather than using this agency again and would urge any prospective landlords or tenants to look elsewhere as I have heard nothing but bad things from other students who have rented from them. NEVER AGAIN!
What agent could do to change your mind?
Fire the two incompetent and rude idiots manning the desk and employ someone with some brains, dedication and compassion who can master the art of customer service! Don't accept substandard properties from dodgy 'Landlords' who are really just managing multiple properties for friends/relatives - goodness only knows how legal this side of the business is (and believe me, we had a barrister on standby ready to investigate that for us!) ! If you say that the property is cleaned over summer then do it. In fact, clean it anyway. It should not be the new tenants responsibility to have to clean up after previous tenants.Attached Filesnbsp;
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Feb 04, 2013
Please note kam patel is not a member of staff and is actually a let only landlord that uses many agents in portsmouth so this review should not be made against the agent and mr patel should be removed as a member of staff on this website. Any complaints regarding this landlord should be made directly to him Jan 28, 2013
We have an internal complaints procedure and follow The Property Ombudsman code of conduct. We take customer service very seriously and would like to resolve this matter in a professional manner. Please send an email to [email protected] listing your full name, the full address of the property you rented and the dates of your tenancy and we will be in touch to address any issues you may have.
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Latest Reviews
19th Mar 2015
reviewed by 'uni'
9th Oct 2014
reviewed by 'Quentin'
16th Sep 2014
reviewed by 'massi'
18th Aug 2014
reviewed by 'ellie'
2nd Jul 2014
reviewed by 'Pos'
27th Jun 2014
reviewed by 'DDD123'
Opening Hours
Address
Tenant Network
3 West Quay House, 20 West Street
Fareham
Hampshire
PO16 0LG
01329 286014
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 71% | £290 | £1,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 21 | 1 | 48 | 17 | 0 | 0 | 0 | 0 | 2 | 4 |
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Mar 19,2015
Mar 19,2015
1
people found
this helpful
this helpful
terrible service and condition. moved in and the house was in a state which I could accept as we chose it but when they expect us to clean it to a standard higher than they gave it to us is unacceptable. they clearly have no ...
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What agent could do to change your mind?
terrible condition, small rooms, old furniture and fittings. falling apart. mouldy and wet walls. fixtures and fittings in kitchen are ancientAttached Filesnbsp;
Comment on agent fees
terrible condition, small rooms, old furniture and fittings. falling apart. mouldy and wet walls. fixtures and fittings in kitchen are ancient
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Oct 09,2014
Oct 09,2014
1
people found
this helpful
this helpful
Started with a rip off of admin fees of £180 to which they didnt specify where the money went to.
If you need to contact your landlord about damages e.t.c then good luck because it wont happen.
We still recieve bills from last years ...
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Sep 16,2014
Sep 16,2014
2
people found
this helpful
this helpful
It has been 3 months and they have still not released deposit despite several requests to do so. I have had to take legal action to get it back. They are causing me unnecessary hassle.
They are incompetent, lazy and very unprofessional.
Tenants beware....
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Oct 05, 2014
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Unfair to implicate Michelle as she was not handling the deposit returns for massi this year ...
Aug 18,2014
Aug 18,2014
1
people found
this helpful
this helpful
Me and my husband rented a one bedroom property for 2 years. During the 2 years we looked after the property as if it was our own and we paid our rent promptly. When we checked out, we left the place sparkling, we spent a whole day ...
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Jul 02,2014
Jul 02,2014
0
people found
this helpful
this helpful
Tenant Network have let my student house out for several years now. The service is always excellent and the staff always have my best interests at heart. I will let my property for several years to come and will continue to use Tenant Network to ...
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Jun 27,2014
Jun 27,2014
0
people found
this helpful
this helpful
I have just moved out of my flat in Southsea and must thank Tenant Network for the last year. I have found that I have been treated fairly and with courtesy at all times. Being a student it was important to me that the agency ...
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Jun 02,2014
Jun 02,2014
0
people found
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I have been very impressed with the service at the Fareham branch of Tenant Network. I saw several agents before choosing who to use but I am very pleased I made the right choice! Property was let quickly to professional tenants and the management service ...
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May 08,2014
May 08,2014
0
people found
this helpful
this helpful
Very good agency to move with. Always helpful and courteous to me and my wife. They had many nice flats to choose from and got me viewings very quickly. They also helped me find a removal van to move my furniture which was very good ...
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May 02,2014
May 02,2014
0
people found
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this helpful
Good service from start to finish, my property became vacant unexpectedly when my tenant left without giving me any notice. I found Tenant Network through google and they were able to send someone out to see my property straight away. The guy that came out ...
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Apr 30,2014
Apr 30,2014
0
people found
this helpful
this helpful
Very impressed with service provided by the Southsea office. I recently let out a 3 bed house with them and they found some professional tenants very quickly. Admin was good and payment was processed quickly. Would use again and would recommend to other landlords....
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Apr 07,2014
Apr 07,2014
0
people found
this helpful
this helpful
Tenant Network have been managing my property for the past eight months and are doing a fantastic job. I'd had constant problems with my previous agent and have to say my life has been so much easier since I moved over to Tenant Network. Excellent ...
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Mar 26,2014
Mar 26,2014
0
people found
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this helpful
I bought a property as an investment. I live in London now so I needed a reliable management company. A friend recommended Tenant Network and they have been absolutely fantastic. They take care of everything for me and I have had no problems at all ...
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Mar 23,2014
Mar 23,2014
0
people found
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My husband and I had very specific requirements in a property because he is a wheelchair user. Tenant Network showed a great deal of sensitivity and understanding and only showed us around homes that we're potentially suitable. When we found the right house they took ...
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Mar 21,2014
Mar 21,2014
0
people found
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this helpful
I researched letting agents online and Tenant Network looked a good option. I used them and a couple of others and found Tenant Network to be the most helpful. They found me my ideal property and have looked after any issues with the property quickly ...
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Mar 17,2014
Mar 17,2014
0
people found
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I'm a lecturer and was working at Portsmouth University but I've recently moved posts to Bournemouth. Tenant Network offered the perfect solution by finding me a place to rent through their Bournemouth branch whilst letting out my home in Portsmouth. They've been all round brilliant....
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Mar 15,2014
Mar 15,2014
0
people found
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My husband and I are downsizing and relocating. We'd looked for a while and tried several agents in the area. Tenant Network were the most helpful by far and we're so pleased with the way they have handled the whole letting process, making the move ...
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Mar 15,2014
Mar 15,2014
0
people found
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I had to move for work and needed a flat quickly. I was so happy to find Tenant Network in Fareham. Friends had used their Southsea branch and had great service so I was confident they would be able to help me. They found me ...
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Mar 04,2014
Mar 04,2014
0
people found
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My husband and I have had to relocate and whilst our property is being sold we needed somewhere offering a similar style of accommodation. Although we now have an apartment as our temporary home, it is in a fantastic location with wonderful views. The accommodation ...
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Feb 22,2014
Feb 22,2014
0
people found
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Tenant Network understood all the things we needed in our future home and me and my partner couldn't be happier with everything they did for us. Flat is lovely, great refurbishment job, the location we wanted all at a great value rent....
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Feb 14,2014
Feb 14,2014
0
people found
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this helpful
I'm very happy to recommend the services of Tenant Network having rented with them for several years now. They have looked after the property I am renting and me as a tenant very well....
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Feb 14,2014
Feb 14,2014
0
people found
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Tenant Network were supportive through the whole process. They found me my ideal apartment at a great rent. Couldn't have asked for better....
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Jan 16,2014
Jan 16,2014
0
people found
this helpful
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Just bought a large 7 bed student house and went into the Tenant Network office in Landport Terrace. They let it within 48 hours I must say I was impressed with that. Got me the rent I wanted and everything made very clear....
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Jan 06,2014
Jan 06,2014
0
people found
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this helpful
I have just rented a nice flat through the Fareham branch, the service has been prompt and professional. Deposit and fees were not too expensive and in general they have been easy and hassle free to deal with. Would recommend renting through these guys if ...
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Jan 06,2014
Jan 06,2014
0
people found
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A good letting agency. I have used Tenant Network for around 5 years and my properties have always been well looked after and high quality tenants have always been found. I would recommend their services to other landlords....
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Jan 03,2014
Jan 03,2014
0
people found
this helpful
this helpful
I own a 5 bed student house and had it on the market for most of 2013 with another agent. By August I was getting desperate as the agent had not found any tenants and the start of term was fast approaching. I called Tenant Network and ...
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Nov 15,2013
Nov 15,2013
0
people found
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I am happy with my house. Me and my wife have been here for nearly 2 years. Michelle always look after us and make sure things are fix. The agency is only near by so we always pop in and everyone is so nice to us. ...
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Oct 28,2013
Oct 28,2013
2
people found
this helpful
this helpful
Overall Tenant Network were a poor agency due to the way they handled a number of situations.
Firstly, after signing up to Tenant Network, I received the standing order form for the rent and took it to my bank to set this up, who then ...
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Sep 25,2013
Sep 25,2013
6
people found
this helpful
this helpful
Extautionate, manipulative and expensive.
Before I go on, I would like to point out that this branch is let down by it's sales and pricing scheme for students. The staff in the back room that look after welfare are lovely people, as are the landlords.
...
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Aug 09,2013
Aug 09,2013
0
people found
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Very good service professional staff offer good advice and have helped me get the best rent for my property. They send out a monthly newsletter that keeps me updated on latest legislation which saves me the time and hassle of looking it all up myself. ...
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Jul 17,2013
Jul 17,2013
0
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I'm a student at Portsmouth University and have rented all my accomodation through Tenant Network. The service has always been good and I have always been treated well. When I moved house my deposit has been transferred to my new house which has saved a ...
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