Canary Wharf, London, E14
4.8/5, 67 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction



Property Features

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“Myself and partner paid a holding deposit after viewing a ......”

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Apr 13,2017
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Catherine
By: 'Extremely'
Apr 13,2017
7 people found
this helpful
Myself and partner paid a holding deposit after viewing a flat (Nova Building) that was available to be moved into in a week. Signed 'Statement of Funds' documentation to confirm the payment and subsequent payments to be made after reference checks. Successfully passed reference checks and completed full payment including advance rent, reference and agent fees. We sought further clarification and confirmation with regards to the flat and it's availability. We were informed it will be available and the tenancy will solely be given to usWe are told the landlord has booked an inventory check. On the day we are due to collect the keys from Chanin Offices and move in two days, we are informed our moving date will now have to be delayed a week or two.

We requested to speak to the landlord. Chanin made excuses as to the whereabouts of the landlord. We are informed the landlord was in Barbados. More so, on a cruise ship so won't be able to attend to us due to poor internet connection. This was very confusing since Chanin claimed to be in a meeting with the landlord.

Chanin Estates staff were unresponsive to emails and refusal to pick up our telephone calls. They continually made excuses as to why they hadn't been in touch with us.
We asked for our refund numerous times. The refund was not forthcoming until we decided to seek further action (legal and police action) and told them that was our next step. It was then that the refund was made instantaneously via mobile transfer where a poor screenshot of the payment was sent to us.

We were left in the lurch. We were hugely disappointed with the situation that we found ourselves in. We didn't expect such extremely poor professionalism from Chanin Estate who supposedly pride themselves in a reputation of integrity, discretion and professionalism. This lack of professionalism put so much stress and strain on us, where, we lost time, energy, and money.

Chanin Estates claim to be members of The Property Ombudsman (TPO). We contacted TPO and found out that was actually not the case. They were also not part of the Property Redress Scheme or the Ombudsman Services Property scheme.
Our advice? Be careful when dealing with Chanin Estates and it's staff. From our experiences, their mission statement on their webpage is wholly not true. Its claims are deceiving. We will not recommend them.

Chanin Estate staff:
1. Richard Li: Spoke a lot during the flat viewing (waffling). We will later find out that a lot of his talk was just misinformation. He appeared clueless on estate properties and the little details about renting.
2. Catherine Chan: Very unprofessional and lack of integrity. Also lack of good communication where she failed to call and update us as she promised. And when she did communicate, it was rather a poor email or loose talk on the telephone and making excuses.
3. Kiera: Unprofessional. Promised us the flat will be available on the moving date. Once all payments were made we found her to be unresponsive to emails and telephone calls.
Comment on agent fees
Bad
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Opening Hours
Address

Chanin Estates
61 Amsterdam Road
Canary Wharf,London
Greater London
E14 3UU
0207 100 0888

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £265,000 £408,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 40 4 3 1 6 0 1 0
Areas covered
  • E14
  • E16
  • E6
  • E3
  • SE3
  • SE1
  • SE10
  • SE16
  • SE8
  • SE18
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA DPS TDS
Latest Properties

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“Tabitha was very helpful in getting our boile......”

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Feb 22,2024
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Tabitha
By: 'Duncan'
Feb 22,2024
0 people found
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Tabitha was very helpful in getting our boiler fixed as quickly as possible, and was personable and considerate throughout the experience....
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“Catherine and her team made the buying proces......”

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Jan 31,2024
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Catherine
By: 'Saf'
Jan 31,2024
0 people found
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Catherine and her team made the buying process seamless from start to finish. I really appreciated her input and diligence as a first time buyer in Central London. Meeting Hugo the dog to support our journey was just a bonus! I will recommend Chanin Estates ...
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“I find Katie and Yung professional, sympathet......”

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Oct 14,2023
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Katie
By: 'Youssef'
Oct 14,2023
0 people found
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I find Katie and Yung professional, sympathetic, and helpful. London is a complex and very dynamic city, especially for newcomers like myself, it is a breath of fresh air to meet someone like Katie and Yung who completely understand what you need, address your requests, ...
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“Catherine professionalism shines through in h......”

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Oct 08,2023
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Catherine
By: 'Keith Smith'
Oct 08,2023
0 people found
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Catherine professionalism shines through in her work ethic , her friendly , helpful service makes the stress of movie great experience. I highly recommend their services to anyone looking for a new home....
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“Had a wonderful experience working with Chani......”

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Aug 10,2023
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Catherine
By: 'Oscar Cunningham'
Aug 10,2023
0 people found
this helpful
Had a wonderful experience working with Chanin Estates. The whole team were incredibly friendly, helpful, and responded to my queries instantly. Would highly, highly recommend to anyone looking for an estate agent who can help you navigate the market without the whole faff of the ...
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“Not All Agencies Are Created Equal...”

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Aug 08,2023
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Sereena
Yung
By: 'Viktor'
Aug 08,2023
0 people found
this helpful
In my experience, not all real estate agencies are created equal. Chanin Estates, however, stands head and shoulders above the rest. From the initial phase of our apartment search right through to the handover of our keys, the agency demonstrated a unique blend of professionalism ...
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“From initial contact with Yung (agent) to mov......”

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Jul 08,2023
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Yung
By: 'Sydney'
Jul 08,2023
0 people found
this helpful
From initial contact with Yung (agent) to moving in we experienced the efficiency of Chanin Estates. Our details were processed quickly and professionally and we were pleased with their diligent process. Special appreciation to Yung who was instrumental to us acquiring this property for rent....
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“Yung the Star...”

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Jul 07,2023
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Yung
By: 'Nana'
Jul 07,2023
0 people found
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Yung was amazing from start to finish. She made sure to deliver as promised. She coordinated with the landlord to ensure our needs were accommodated. We really felt like we had someone in our corner...
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“Catherine is AMAZING!! so sweet and nice, hel......”

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Jun 12,2023
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Catherine
By: 'Xinyu'
Jun 12,2023
0 people found
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Catherine is AMAZING!! so sweet and nice, helped me a lot with communication with the landlord, responds quickly and deals with all of my issues very effectively....
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“A great, professional service that I can't re......”

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Jun 05,2023
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Catherine
Yung
By: 'SION DAVIES'
Jun 05,2023
0 people found
this helpful
A great, professional service that I can't recommend highly enough. I was selling my flat and Yung Lakha and Catherine Chan were my estate agents. They provided an excellent service throughout, was always contactable and dealt with both sets of solicitors, which made the processes ...
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“The Best!...”

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Jun 05,2023
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Catherine
Yung
By: 'Parul Patel'
Jun 05,2023
0 people found
this helpful
I recently had the pleasure of working with CHANIN Estate Agency during the process of purchasing my dream home, and I cannot praise them enough for the exceptional service and seamless experience they provided. From start to finish, their professionalism, expertise, and commitment to customer ...
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“As a member of the NRLA and Accredited London......”

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Jun 01,2023
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Catherine
Yung
By: 'Massi'
Jun 01,2023
0 people found
this helpful
As a member of the NRLA and Accredited London Landlord, for quite a number of years now, I have dealt with my fair share of Tenants and Agents. I usually know from a mile away who I am dealing with. I can confidently say, everyone ...
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“Yung Lakha was the agent I was in contact wit......”

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Jan 04,2023
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Yung
By: 'Osamudiamen'
Jan 04,2023
0 people found
this helpful
Yung Lakha was the agent I was in contact with from Chanin Estates and she was absolutely wonderful. She helped me through my apartment search and throughout the purchasing process....
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“Relocation...”

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Jun 14,2022
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Yung
By: 'Catherine'
Jun 14,2022
0 people found
this helpful
I was relocating from Scotland to London and had a lot of struggles with flat viewings and liaising with agencies (they were the only agency who was willing to have a conversation) The team at Chanin Estates have been incredible in helping to do both ...
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“Definitely recommend!...”

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Jan 20,2022
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Catherine
By: 'Seb'
Jan 20,2022
0 people found
this helpful
Great service and very responsive from start to finish - Catherine is very friendly and went out of her way to ensure any questions or concerns I had were addressed. Moving in within a week of my offer being accepted - didn't think this was ...
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“This team is the absolute support when it com......”

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Dec 20,2021
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Catherine
Yung
By: 'Yasmina'
Dec 20,2021
0 people found
this helpful
This team is the absolute support when it comes to renting. We've been searching for a flat for over a month. All other agents give you the yes we will definitely get back to you vibe and then either disappear or simply would already have ...
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“I viewed my home remotely, during this pandem......”

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Oct 06,2021
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Catherine
By: 'Patrick'
Oct 06,2021
0 people found
this helpful
I viewed my home remotely, during this pandemic which is really important, that people communicate well. It was excellent, thank you!...
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“It’s really lucky for us to meet such a nice ......”

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Sep 18,2021
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Catherine
By: 'Jerry'
Sep 18,2021
0 people found
this helpful
It’s really lucky for us to meet such a nice lady agency when I went abroad for the first time and rented a house for the first time. 1. Any questions and troubles raised by us, she responds positively and understands us, and finally helps ...
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“First time renting (student)...”

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Sep 02,2021
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Catherine
Yung
By: 'Kieran'
Sep 02,2021
0 people found
this helpful
First time renting (student) and the whole group made it so simple. Found brilliant options in our budget, were very flexible and supportive and made the whole process very enjoyable....
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“Chanin Estates have been so supportive and ab......”

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May 29,2021
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Sasha
Yung
By: 'Claire'
May 29,2021
0 people found
this helpful
Chanin Estates have been so supportive and absolutely fantastic to deal with- Sasha, Sonny abs Yung have been professional and friendly and have truly made the whole experience not just easy, but actually enjoyable! I very much look forward to starting my tenancy soon thanks ...
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“Chanin Estates is great and professional.Th......”

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Apr 30,2021
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Yung
Sasha
By: 'Soon'
Apr 30,2021
1 people found
this helpful
Chanin Estates is great and professional. Thank you Yung for supporting and answering many of our questions as we are still new to the city. Thanks Sonny for keeping us updated on the papers and process. And of course thanks Sasha for finding us a ...
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“Me and my husband rented thought Chanin Estat......”

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Apr 02,2021
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Sasha
Catherine
By: 'Mr and Mrs Sengul'
Apr 02,2021
1 people found
this helpful
Me and my husband rented thought Chanin Estate a lovely apartment in south east London. The team has been lovely and responsive, very quick and efficient. The whole process was smooth with great communication shown from beginning to end. We had quite a few additional ...
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“Yung has been absolutely great, really human ......”

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Mar 26,2021
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Yung
By: 'Sara'
Mar 26,2021
2 people found
this helpful
Yung has been absolutely great, really human amongst so much that isn't. What a huge asset she is to your company. My review is for Yung - not for the owner of the property or the hugely complex paperwork trail we had to complete....
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By: Chanin Estates
Mar 26, 2021
View all comments (1)
Dear Sara, Thank you for your comments. The paperwork is a necessary part of the process to ensure that due diligence is carried out in the interest of both parties. We are pleased that Yung has been able to assist you with this in an effective and timely manner. Should you ever require our services in the future, please do not hesitate to contact us. Kind regards, Chanin Estates Ltd. ...

“A faultless service from start to finish....”

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Feb 25,2021
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Sasha
By: 'Lynn'
Feb 25,2021
2 people found
this helpful
A faultless service from start to finish. Quick and efficient in getting flat to market, excellent images, showcased property well. Secured lovely tenants within days and found the communication and team collaboration excellent. Would not hesitate to recommend. Thank you team Chanin!...
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“absolutely recommend...”

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Nov 28,2020
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Catherine
Yung
By: 'Celestina'
Nov 28,2020
3 people found
this helpful
Catherine, Yung and Sonny have been a tremendous aid in helping my friends and I secure a wonderful apartment. Chanin Estates was always quick to respond to any of our questions, very diligent with all the paperwork and offered us alternatives and solutions to the ...
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“Matt was exceptionally great! So knowledgeabl......”

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Oct 21,2020
Minithumbup
By: 'REBECCA'
Oct 21,2020
2 people found
this helpful
Matt was exceptionally great! So knowledgeable, professional and an expert in his field. Showed me some incredible properties and went above and beyond to ensure he could find me the right property. Best estate agent i have ever dealt with by far! Incredibly honest and ...
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“Catherine Chanin, Yung Lakha and their team w......”

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Sep 29,2020
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Catherine
Yung
By: 'Hicham'
Sep 29,2020
1 people found
this helpful
Catherine Chanin, Yung Lakha and their team were professional from start to end. Our letting experience and working with them has been amazing. We truthfully could not have asked for more. If you want an agent that does what they promise, then Chanin Estates are ...
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“Excellent...”

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Sep 23,2020
Minithumbup
By: 'Anton'
Sep 23,2020
1 people found
this helpful
Very happy with Chanin Estates' services, they clearly value and care about their clients. Matthew is an absolute star - knowledgeable, attentive and always ready to go an extra mile. Highly recommended!...
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“Bought a new build flat and Matthew was helpf......”

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Sep 23,2020
Minithumbup
By: 'Ronald'
Sep 23,2020
1 people found
this helpful
Bought a new build flat and Matthew was helpful and professional throughout the whole process. He caught up with me on a regular basis to ensure the sale is proceeding smoothly....
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“I was looking for a property in London in Jul......”

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Aug 25,2020
Minithumbup
By: 'Yvonna'
Aug 25,2020
1 people found
this helpful
I was looking for a property in London in July 2020 and was contacted by Matthew Storey, Senior Property Consultant. Matthew was guiding me in the sea of numerous options. He knew well what I was looking for and what not to offer for viewing. Matthew ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:14 AM 09/05/2018 by Matthew Jones

Awards won by Chanin Estates, London E14 3UU



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Chanin Estates

Branch - Canary Wharf, London, E14