Newcastle under Lyme, ST5
4.8/5, 133 reviews
95% recommended
80% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

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“Top marks for Bill and his team, always helpful very ......”

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Apr 11,2017
Minithumbup
Bill
Hayley
By: 'Bob'
Apr 11,2017
0 people found
this helpful
Top marks for Bill and his team, always helpful very knowledgable and will always call you back if the person you are looking for is unavailable. Keep ROCKING !!!
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Opening Hours
Address

Rockett Home Rentals
1 Silverdale Road
Newcastle under Lyme
Staffordshire
ST5 8BQ
01782 638111

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 80% 96% £300 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 3 104 4 0 0 0 0 0 0
Areas covered
  • ST5
  • ST4
  • CW2
  • CW1
  • CW5
  • ST5
  • ST4
  • CW2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS
Latest Properties

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Images & Videos

“Excellent service from a superb team.I was a......”

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Feb 27,2024
Minithumbup
By: 'Gregory'
Feb 27,2024
0 people found
this helpful
Excellent service from a superb team. I was always kept informed of the process in a timeous and professional manner....
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“I haven't rented a property ever, but I am so......”

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Dec 19,2023
Minithumbup
Darcy
By: 'Paul Barnett'
Dec 19,2023
0 people found
this helpful
I haven't rented a property ever, but I am so pleased that I found Rockett Home Rentals. They were so professional all the way through the rental of my flat. They made the process a pleasure and took away any worries. I would Recommend them. ...
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“Wonderful caring agents, could not have been ......”

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Oct 26,2023
Minithumbup
By: 'Julie Kent'
Oct 26,2023
0 people found
this helpful
Wonderful caring agents, could not have been more helpful and seemed genuinely pleased for us. Five star treatment all the way, thank you so much!...
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“Great customer service, very transparent service...”

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Aug 28,2023
Minithumbup
By: 'Jordan Mistry'
Aug 28,2023
0 people found
this helpful
Moved in very quickly after needing to find a property at such short notice. From my experience, Rockett homes were the only agency at the time who responded so promptly to my queries, hence why we chose to go with them. All info regarding the ...
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“Impressive Team!...”

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May 18,2023
Minithumbup
By: 'Nonso'
May 18,2023
0 people found
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I am impressed by this team, especially Holly Amos. They're a breath of fresh air. I definitely recommend them 👌...
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“Friendly and efficient...”

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May 12,2023
Minithumbup
By: 'Gabi'
May 12,2023
0 people found
this helpful
Other than a few hiccoughs at the start, the process of getting our flat was very smoothe. They were fast and efficient at dealing with enquiries, we never had to wait long for replies. Collecting keys and moving in was very quick and easy. Everyone ...
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“Recently secured a beautiful 2 bedroom proper......”

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May 04,2023
Minithumbup
By: 'Sanjay'
May 04,2023
0 people found
this helpful
Recently secured a beautiful 2 bedroom property near to my workplace, through Rockett Home Rentals. Holly Amos is prompt and responsive to all queries. I would highly recommend this agency...
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“Excellent Service...”

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Feb 25,2023
Minithumbup
By: 'Sam B'
Feb 25,2023
0 people found
this helpful
Holly Amos was a delight from start to finish, professional, friendly, approachable and nothing was a problem. She kept in touch throughout the whole process....
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“Very friendly and helpful...”

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Jan 19,2023
Minithumbup
By: 'Mohey'
Jan 19,2023
0 people found
this helpful
Although moving can be very daunting, I can say that my experience with Rockett Rentals was really positive. Holly was incredibly helpful . I needed to move out quickly and she was really active and responsive to my queries and that made my transition simpler....
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“We had a very good experience with rockett ho......”

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Dec 07,2022
Minithumbup
Bill
By: 'Mrunal'
Dec 07,2022
0 people found
this helpful
We had a very good experience with rockett home rentals. We had moved from India and wanted a rental property asap. We went through many properties online but couldn't come to a decision. Rockett home rentals showed us the perfect apartments which fulfilled our criterias. ...
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“Not been overly pleased with this company. Happy to take ......”

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Nov 15,2022
Minithumbdown
By: 'Nicki'
Nov 15,2022
0 people found
this helpful
Not been overly pleased with this company. Happy to take money but can never get hold of them as a landlord. In our experience, their replies to emails are delayed and without a name, it's just not personal. I have in the past tried to ...
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Comment on agent fees
I think they are high but possibly in line with all the others.
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By: Bill Rockett
Nov 02, 2022
View all comments (1)
I did email back to explain that we have been short on staff for the last couple of weeks due to holiday and did respond by email at 8pm at night so that you got a same day response. This complaint is because we said there is a fee to transfer your tennacy and to cover the work we would have to do. ...

“Very helpful agency from start to finish. Ans......”

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Nov 12,2022
Minithumbup
By: 'Rohan Smith'
Nov 12,2022
0 people found
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Very helpful agency from start to finish. Answered all my questions as a first time renter and always quick to reply....
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“Rockett Home Rentals has been incredibly help......”

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Oct 27,2022
Minithumbup
By: 'Jean & Yuki'
Oct 27,2022
0 people found
this helpful
Rockett Home Rentals has been incredibly helpful in finding a new home. They had a quite a variety of properties which matched our criteria. Kate, especially, has been absolutely lovely, being very supportive and patient with us throughout. If you are looking for a new ...
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“Great friendly and prompt service...”

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Oct 08,2022
Minithumbup
By: 'John P'
Oct 08,2022
0 people found
this helpful
I used Rockett's services to move into the Newcastle-under-Lyme area. They were excellent from start to finish, very prompt, and went out of their way to support me. Part of the processes used external service provider (Rightmove) who were terrible and slow - Rockett tried ...
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“Had a really pleasant experience with the com......”

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Sep 05,2022
Minithumbup
By: 'N/A'
Sep 05,2022
0 people found
this helpful
Had a really pleasant experience with the company. Kate has been so friendly and helpful throughout this process, made it a breeze....
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“Very friendly and helpful at all stages....”

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Aug 18,2022
Minithumbup
Bill
By: 'Mark Lucherini'
Aug 18,2022
0 people found
this helpful
Very friendly and helpful at all stages. Great communication. Were very accommodating when I arranged to see property and then were very quick and friendly when responding to any questions I had. I would definitely contact Rockett again....
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“Fab experience renting through Rockett! Kate ......”

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Aug 04,2022
Minithumbup
By: 'Jodie May'
Aug 04,2022
0 people found
this helpful
Fab experience renting through Rockett! Kate was really helpful and friendly throughout the whole process and I am really grateful to her for all her help and for making the experience so straightforward. Definitely recommend!...
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“Rockett Home Rentals were excellent! They mad......”

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Jun 16,2022
Minithumbup
By: 'Hannah'
Jun 16,2022
0 people found
this helpful
Rockett Home Rentals were excellent! They made the entire moving process easy from day one. Great communication and quick responses to emails. Thank you so much! Highly recommend renting through them!...
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By: William Rockett
Jun 16, 2022
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Hi Hannah Thank you for the kind words. ...

“Finding a home with Rockett home rentals...”

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Jun 15,2022
Minithumbup
By: 'Roya'
Jun 15,2022
1 people found
this helpful
Finding a home can be really stressful and frustrating specially when you are new to the town, but with Rockett home rentals it was really quick and easy. Excellent and efficient service . Every person from the Rockett home rentals were friendly , professional. I will definitely ...
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By: William Rockett
Jun 16, 2022
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Dear Roya Thank you for the stunning review and I hope all is going well. ...

“I had an amazing experience from start to fin......”

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Apr 11,2022
Minithumbup
By: 'Kate lindop'
Apr 11,2022
0 people found
this helpful
I had an amazing experience from start to finish getting my rented property. Very friendly and professional and always there to help. Excellent service provided....
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“Had an amazing experience with Rockett Home R......”

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Feb 23,2022
Minithumbup
By: 'Jan Mieszczak'
Feb 23,2022
0 people found
this helpful
Had an amazing experience with Rockett Home Rental when looking for a new property in Newcastle Under Lyme area. They were extremally professional, providing fast responses to any queries I had, and they were involved from the get go in helping me find the right ...
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“Really friendly, helpful and accomodating. He......”

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Feb 13,2022
Minithumbup
By: 'Sarah & Joe'
Feb 13,2022
0 people found
this helpful
Really friendly, helpful and accomodating. Helped relay questions to the land lord for us. Zero deposit option was great - really good/easy to follow referencing system. Lovely local team, didn't feel rushed or pushed or patronised like some other large brand agents....
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“Great customer service with the team being av......”

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Jan 15,2022
Minithumbup
By: 'Dan'
Jan 15,2022
0 people found
this helpful
Great customer service with the team being available by phone or email for any queries ! This allowed a swift and quick move in for myself over the Christmas period / new year. The viewings were also very friendly and very helpful unlike some viewings! Would highly ...
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“My New Home...”

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Dec 20,2021
Minithumbup
By: 'Orry'
Dec 20,2021
0 people found
this helpful
I have recently rented a property with Rockett Home Rentals and they made what I thought would be a very stressful process very quick and simple for me. They were willing to help with any questions I had regardless of how simple they seemed, and ...
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“Super helful and friendly...”

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Jul 09,2021
Minithumbup
By: 'Madeleine Daniels'
Jul 09,2021
0 people found
this helpful
Whenever I had delays in my process they were very understanding and helpful, wonderful to talk to as well. A big thanks to Gerogia and the rest of the team for all their help!...
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“Renting Made Easy...”

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Jul 07,2021
Minithumbup
By: 'Anthony'
Jul 07,2021
0 people found
this helpful
The advertising was informative, the contact needed to ask questions and arrange to view a property was easy and the service was excellent. Polite, friendly and informative staff, you felt they couldn't do enough for you and they were happy to guide you through the ...
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“Rockett home rentals really went above and be......”

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Jul 03,2021
Minithumbup
By: 'Pieter Jordaan'
Jul 03,2021
0 people found
this helpful
Rockett home rentals really went above and beyond to accomodate my needs. They were really helpful and made the process very easy...
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“Do not count on your deposit if renting with Rockett Home Rentals...”

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Jun 16,2021
Minithumbdown
By: 'Abraham'
Jun 16,2021
0 people found
this helpful
Having complied with all necessary actions from our side it is now nearly a month since we left the property and we haven't received our deposit back yet. We have not caused any damage to the property that falls outside of standard wear and tear ...
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By: William Rockett
Jun 18, 2021
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We kept emailing the landlord to give us permission to release your deposit. We have to get written permission to release deposits and without it we could not release your deposit as we told you numerous times. In the landlords defence, He is a Hospital Doctor in the middle of a pandemic. We recommended a cleaning company but did not say you had to use that company, it was your choice to go with them and the quote clearly reflected how you lived and left the house. You have neglected to ment ...

“Highly recommend fantastic service very quick......”

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May 25,2021
Minithumbup
By: 'Storm NELSON'
May 25,2021
0 people found
this helpful
Highly recommend fantastic service very quick and easy to deal with would highly recommend. Deb made the process as stressful as possible....
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Staff picture Bill
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Staff picture Hayley
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Staff picture Laura
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Tenant Fees

Overall Fees
£0 (inc. VAT), On Completion

ASTs Signed on or after 1st June 2019

There are NO tenant application fee\'s

As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments

Before the tenancy starts (payable to Rockett Home Rentals ‘the Agent’)

Holding Deposit: 1 week’s rent
Security Deposit: 5 weeks’ rent
This ‘Holding deposit’ is non-refundable should you withdraw your offer or fail credit and reference checks.

Pets

Should the landlord accept a pet to be allowed at the property, the landlord may request a higher rent to be paid.

During the tenancy (payable to the Agent)

Payment of £50 if you want to change the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3% above the bank of England base rate.
Payment in the event of a default (e.g. requesting a replacement for a lost key)
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
During the tenancy (payable to the provider)

Last updated on 31/05/2019, 6:28 PM by Adam Stepney Office Manager

Overall Fees
£0 (inc. VAT), On Completion

ASTs Signed prior to 1st June 2019

• £199 for the first person and £99 for each additional person 18 years and over who will be residing at the property.
• £25 per applicant aged 18 and over to undergo the ‘Right to Rent’ check as part of the application process.
• £99 Check out fee per property. An accredited clerk will conduct a check-out report which is a comparison of the condition of the property and its contents at the end of the tenancy with its conditions as noted on the inventory at the beginning of the tenancy. We are committed to a service of unbiased deposit assessment.
• If a guarantor is required, there is an additional charge of £99 per guarantor to put them through the credit and reference process. Guarantors must be aged 18 and over and reside in the UK.
• Corporate let administration fees are £350 + VAT per property.
• Commercial leases are £450 + VAT per property.
• Our tenancy renewal fee is £99.
• We charge no fees to supply references for

Last updated on 31/05/2019, 6:27 PM by Adam Stepney Office Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:04 PM 13/04/2017 by allAgents

Awards won by Rockett Home Rentals, Newcastle under Lyme ST5 8BQ



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Rockett Home Rentals

Branch - Newcastle under Lyme, ST5