Jun 05,2009
Jun 05,2009
1 people found
this helpful
Terrible dealings - the list is endless. Almost non-existent communication, they ignore emails and messages left on their answering machine, their inventory had nearly 100 errors/omissions (and included items we did not leave in the property so we think the inventory after we left was never done - but an attempt was made using the photos taken for marketing, on which our belongings are shown). We pay for "on time" but on 2 occasions when the tenant was late paying rent we got it late, too. All we got was our premiums returned for those 2 months. They extended the tenancy without making contact with us; they did not have our address, phone numbers or email address on file; they told British Gas that they do not manage our property so we had to get involved; after providing missing contact information they could not find our British Gas Service Contract agreement number.... We have had to take legal advice and we will now need to return to the UK to view the property. We are presently complaining through the complaints procedure as our local (Crewe) office will not answer our questions. Watch this space...
Was this helpful? Yes
By: Andrew Heath
Nov 13, 2014
I am sorry to hear of the issues involved in the management of your property. Since 2009 we have seen many changes in our operations in Crewe & Sandbach . In March 2013 following a change of ownership we brought all our letting operations under one roof at 36 High Street Sandbach, there has been a significant investment in both new systems and in a completely new team of staff with extensive experience in the local area. Our inventories are now performed by a leading third party inventory company and provided as a standard service for both landlord and tenant. Clearly our service in 2009 was far below your expectations but I would welcome the chance to speak to directly to address your concerns. Our office number is 01270 768917.

Andrew Heath
By: UnionGirl
Mar 01, 2011
I hope that everyone who has had a terrible service with Northwood have also complained to the Consumer Advice and/or Trading Standards. It is only when they receive several complaints that they will investigate the business involved.
By: Unhappy customer
Feb 08, 2011
Hi - how did you get on with the complaints department? I am having big problems with my branch in Dundee and they are saying we cannot terminate the contract even though they are providing a terrible service? Any advice?

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36 High Street Sandbach, Crewe
CW11 1AN

01270 768917

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