Complete rip off merchants and fraudsters. Non-existent customer service.
Charged me a fee to renew a tenancy agreement, cashed the cheque and did nothing to provide the service apart from trying to charge my tenant a fee too. Eventually sorted the contract out myself but impossible to get a refund from Countrywide. They have told me twice it's in the post for the last month!
Complete jokers. DO NOT USE THEM.
What agent could do to change your mind?
Pay me back the renewal fee as requested in a timely manner and as clearly stated as their code of practice!