Helliwell & Co
Ealing, London, W5
4.7/5, 66 reviews
91% recommended
67% sales valuation accuracy
86% sales fee satisfaction
93% lettings valuation accuracy
94% lettings fee satisfaction



Property Features

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“Dealt with our purchase with great attention to detail and ......”

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Apr 08,2017
Minithumbup
Marco
By: 'TP'
Apr 08,2017
1 people found
this helpful
Dealt with our purchase with great attention to detail and honesty. Marco also offered help with the sale of our previous home, and was constantly approachable and up front. Highly recommended.
Comment on agent fees
Very very reasonable
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Opening Hours
Address

Helliwell & Co
The Clock House, 58 St Mary's Road
Ealing,London
Greater London
W5 5EX
0208 799 3810

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 86% £590,000 £743,000
Lettings 93% 94% £950 £5,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 1 40 4 2 1 4 0 0 0
Areas covered
  • W5
  • W7
  • TW9
  • W13
  • TW8
  • W3
  • W4
  • W6
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Great service...”

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Jun 13,2023
Minithumbup
Ramona
By: 'lucia'
Jun 13,2023
0 people found
this helpful
Ramona was amazing from the moment we spoke, she showed me around, told me all the good details about the flat and was super super welcoming. She really seemed keen to help us rent the flat which paid off as we finally got our cute ...
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“Ramona at Helliwell & Co. has been a fantasti......”

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Jun 13,2023
Minithumbup
Ramona
By: 'Ben'
Jun 13,2023
0 people found
this helpful
Ramona at Helliwell & Co. has been a fantastic agent for renting my first flat in London - she is clear, communicative, helpful and friendly. I'd recommend!...
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“Brilliant set of people...”

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Jan 23,2023
Minithumbup
Jake
By: 'Kavita D'
Jan 23,2023
0 people found
this helpful
Jake Tamplin is amazing to interact with. He understood the problem at hand and came up with solutions that worked. He was willing to interact with the landlord and help convey without any fuss the exact crux of the problem, and therefore find a solution ...
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“Great service...”

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Dec 13,2022
Minithumbup
Ramona
By: 'Nathan'
Dec 13,2022
0 people found
this helpful
I’m very happy with the service I received from Ramona, who helped me secure a flat. She was responsive, knowledgeable and very helpful. Would highly recommend....
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“Great expereince with Joaquin Guevara...”

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Dec 06,2022
Minithumbup
By: 'NASSIMA BEKKAT'
Dec 06,2022
0 people found
this helpful
Great experience with Joaquin who is nice, flexible, efficient. i could have a beautiful house, exactly matching my criteria. i thank him very much for his efficiency....
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“Helliwell aka Hella-Well! 5 Stars!...”

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Dec 06,2022
Minithumbup
Perry
By: 'Kunal'
Dec 06,2022
0 people found
this helpful
Great experience with Perry and the team. They took care of my needs and kept me informed throughout the whole purchase process, and even after the sale. I really recommend Helliwell & Co :-)...
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“Couldn't recommend more...”

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Nov 25,2022
Minithumbup
Ramona
By: 'Emily'
Nov 25,2022
0 people found
this helpful
Having contacted many estate agents looking for a place, Helliwell were head and shoulders above the rest. We dealt with Ramona and Jake, they were the most responsive, caring and helpful agents. Both Ramona and Jake maintained close contact with us throughout the whole process ...
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“Ramona is Fantastic...”

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Nov 24,2022
Minithumbup
Ramona
By: 'Dan M'
Nov 24,2022
0 people found
this helpful
I recently viewed and rented a property through Helliwell and co. I called after seeing the property online and spoke to a really lovely and helpful lady called Ramona who booked me for a viewing the following day. Ramona arrived early and was very knowledgable ...
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“Highly recommend. Professional and friendly service...”

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Nov 23,2022
Minithumbup
Jake
By: 'Lindsey'
Nov 23,2022
0 people found
this helpful
We had a great experience securing our flat through Helliwell & Co. We dealt with both Ramona and Jake throughout the process and were very pleased with the service they provided. Both were very professional and communication was so easy and prompt with them, especially in ...
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“Thanks...”

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Nov 22,2022
Minithumbup
Ramona
By: 'Ashwin'
Nov 22,2022
0 people found
this helpful
Thanks Ramona and team, very helpful and proactive service. All paperwork done in time and efficiently. Easy to deal with and responsive....
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“Consistently great service...”

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Nov 18,2022
Minithumbup
Anna
By: 'Duke Nukem'
Nov 18,2022
0 people found
this helpful
Amazing service from Anna and the team. The Helliwell’s team provide professional service that is great value and consistently high quality. Greatly appreciate their help in securing a tenant....
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“Ramona and the rest of the team are super ama......”

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Nov 18,2022
Minithumbdown
Ramona
By: 'Daley'
Nov 18,2022
0 people found
this helpful
Ramona and the rest of the team are super amazing, she helped me find a home in a beautiful/Convenient area. From the first enquiry call that I made to the final stage when I moved in she has been informative, helpful and efficient. Highly ...
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“Awesome...”

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Oct 28,2022
Minithumbup
Ramona
By: 'Dan M'
Oct 28,2022
0 people found
this helpful
I recently viewed and rented a property through Helliwell and co. I called after seeing the property online and spoke to a really lovely and helpful lady called Ramona who booked me for a viewing the following day. Ramona arrived early and was very knowledgable ...
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“Rented a property from Helliwell for 11.5 mon......”

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Jun 22,2022
Minithumbdown
Joshua
By: 'Graham'
Jun 22,2022
0 people found
this helpful
Rented a property from Helliwell for 11.5 months and it nearly killed us! Got electrocuted while living in one of their properties and the agent didn't fix the issue or provide certification when asked. An electrician fixed the extractor fan which was never wired correctly and ...
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Attachments

Was this helpful? Yes
By: Lauren
Nov 09, 2022
View all comments (1)
A huge commendation to the newly appointed Senior Property Manager Marianne at Helliwell who has been instrumental in sorting the rental issues we have had for nine months in just a few weeks. She is approachable, efficient, productive, and most of all listens. She is a pleasure to deal with and she’s single handedly changed our views of the letting agent entirely, which were awful to deal with previously. This included being charged for a boiler call out, which we were told the issue was no m ...

“Exceptional service from all the staff at Hel......”

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Nov 13,2019
Minithumbup
Joshua
By: 'Corinne'
Nov 13,2019
0 people found
this helpful
Exceptional service from all the staff at Helliwell. Joshua, Anna and Cora ensured the smooth and stress free communication for our property to be let. A small independent estate agent with professional, efficient and caring attitude. We would definitely use Helliwell again and can only ...
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“Alistair ( from the Ealing office) is a great......”

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Aug 21,2019
Minithumbup
Allistair
By: 'Amy'
Aug 21,2019
0 people found
this helpful
Alistair ( from the Ealing office) is a great guy! reliable, honest and understands customer needs. Although we did not rent a house through Helliwell, Alistair made a great effort to help us. We would love to rent through them in the future....
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“Professional, responsive and a pleasure to do......”

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Aug 15,2019
Minithumbup
Joshua
By: 'Liz'
Aug 15,2019
0 people found
this helpful
Professional, responsive and a pleasure to do business with. An estate agent that I can highly recommend and the best I have ever dealt with. Thank you to Joshua and team for making the whole process stress free!...
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“Efficient and Reliable...”

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May 24,2019
Minithumbup
By: 'Eli'
May 24,2019
0 people found
this helpful
Working with Helliwell is probably the first time I have had such a great service when renting a property before. The entire process from the start has been reliable and fast, making the stressful time of moving much easier. Everyone has made it a seemless ...
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“Excellent Service greatly appreciated...”

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Apr 25,2019
Minithumbup
By: 'Eleftherios'
Apr 25,2019
0 people found
this helpful
John as well all staff I came in contact with such as Anna were very helpful and were able to solve any potential problems effectively and in an efficient manner. Humble people, in contrast to other big real-estate agents. The properties they represent seem to ...
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“Excellent Service from Helliwell...”

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Apr 11,2019
Minithumbup
John
By: 'David'
Apr 11,2019
1 people found
this helpful
We have been delighted by the excellent service from John Gleeson at Helliwell. John has been an exceptional help and he has great communication and negotiating skills that have really helped. John has handled all correspondence really efficiently and has regularly gone above and beyond ...
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Comment on agent fees
Great team at Helliwell. Would recommend to anyone needing help in the Ealing area.
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“Sevice minded...”

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Apr 05,2019
Minithumbup
John
By: 'Barbella'
Apr 05,2019
0 people found
this helpful
As tenants since September 2018, when we moved into the new property, John has always been there for us, quick to reply and taking action upon any of the quests we have had....
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“60 St Marys Rd...”

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Apr 02,2019
Minithumbup
John
By: 'Andy'
Apr 02,2019
0 people found
this helpful
John has been looking after our property, and our recent move out of it, since November, 2018. In that time, he has not only provided a swift and clear line of communication, but a very friendly and human one, as well. The latter point there is ...
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Comment on agent fees
Neither good nor bad. They were willing to negotiate at times.
Was this helpful? Yes
By: Jen Clowes
Apr 04, 2019
View all comments (1)
John has been looking after our property since the end of last year and has made life a lot easier for us, dealing with tricky tenants and maintenance issues and always responding promptly and helpfully. It is much appreciated. ...

“Friendly & Helpful...”

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Apr 01,2019
Minithumbup
John
By: 'Tatiana'
Apr 01,2019
0 people found
this helpful
John's been really helpful to us over the past couple of months during a particularly difficult situation. He's very considerate and understanding and always has the tenants best interest at heart. You can rely on his quick responses and he does that little bit extra ...
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Comment on agent fees
N/A
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“Excellent service and professionalism...”

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Mar 27,2019
Minithumbup
Joshua
By: 'Marion'
Mar 27,2019
0 people found
this helpful
Helliwell & Co made the purchasing process much better than expected. I am a first time buyer and I felt really at ease! Joshua has been my point of contact and has been an absolute pleasure to deal with. Always very professional and I never felt ...
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“Review...”

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Jan 25,2019
Minithumbup
John
By: 'EG'
Jan 25,2019
0 people found
this helpful
Since John started as our property manager, we feel more taken into consideration. He is honest and to the point. Had no issues with the property. All is running smoothly. Any issues I had were resolved....
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“Excellent service-very happy...”

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Jan 15,2019
Minithumbup
Anna
By: 'Sasa'
Jan 15,2019
0 people found
this helpful
I have been very happy with this estate agency. Anna helped me when I was moving into the property, she went out of her way to sort things out, so I coukd move in as soon as possible. John has been an excellent property manager. ...
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“What a star!!...”

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Jan 11,2019
Minithumbup
John
By: 'Parisa'
Jan 11,2019
0 people found
this helpful
John's been nothing but there for us during some tricky situations. He's incredibly helpful and considerate! He always has the tenants best interest at heart and you can always rely that he'll be on the other end of the phone if you need him!...
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Comment on agent fees
No problem at all.
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“Small agency but great service...”

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Jan 03,2019
Minithumbup
John
By: 'Hearney'
Jan 03,2019
0 people found
this helpful
They may be relatively new in the Ealing Estate Agency game, but that is their advantage! They are young and hungry, which means their customer service and approach is first class. I live in Australia and they look after my flat in Shepherds Bush. Helliwell's ...
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“Outstanding service...”

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Dec 17,2018
Minithumbup
John
By: 'Matthias'
Dec 17,2018
0 people found
this helpful
Very quick responses to enquiries, tries immediately to go to the bottom of an issue. Friendly and respectful. Just took quite long to complete the check-in report....
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Comment on agent fees
Good.
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“Great quick class service....”

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Dec 06,2018
Minithumbup
John
By: 'Jeanluca'
Dec 06,2018
0 people found
this helpful
John is really helpful and very quick to reply when in need. Anna was also very helpful during our move in, liaising with the landlords....
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Comment on agent fees
Quite expensive
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Vendor Fees

1.5%

Landlord Fees

9%

Tenant Fees

£0.00
Last updated at 20/03/2023, 9:58 AM by Joshua Helliwell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 8:58 AM 20/03/2023 by Joshua Helliwell

Awards won by Helliwell & Co, London W5 5EX



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