Hove, BN3
3.9/5, 54 reviews
78% recommended
74% lettings valuation accuracy
80% lettings fee satisfaction



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“Excellent agent who treats tennants like people. Very helpful. A ......”

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Apr 05,2017
Minithumbup
Kirsten
By: 'BKB'
Apr 05,2017
0 people found
this helpful
Excellent agent who treats tennants like people. Very helpful. A rare find in estate agents! Agency is quick to repond with maintenance issues, overall the best estate agent I have dealt with as a tennant.
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Opening Hours
Address

My Lets
176 Church Road
Hove
East Sussex
BN3 2DL
01273 626 494

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 74% 80% £475 £2,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 1 24 9 0 0 0 0 1 2
Areas covered
  • BN3
  • BN1
  • BN2
  • BN43
  • BN42
  • BN41
  • BN10
  • BN11
  • BN12
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Lettings TPOS DPS
Latest Properties

No Properties

Images & Videos

“Unresolved leak problem...”

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Mar 23,2021
Minithumbdown
By: 'Darlyn'
Mar 23,2021
3 people found
this helpful
Probably one of the most unreasonable estate agents I know. I have had a leak in my room for the past 4 months and it gets really bad when it rains as water uncontrollably comes into the room. As a collective, me and my housemates have ...
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“Paige has been excellent in aiding me through......”

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Dec 06,2019
Minithumbup
Paige
By: 'Dylan'
Dec 06,2019
0 people found
this helpful
Paige has been excellent in aiding me throughout the move-in process and has made it clear that she can always be relied upon should I have any questions or issues. She has been helpful and professional, and I would highly recommend her in future....
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“Very efficient...”

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Mar 13,2019
Minithumbup
Paige
By: 'Valentina'
Mar 13,2019
0 people found
this helpful
Paige followed us all the way thru our tenancy in shoreham and she has always been very friendly and helpful for anything we needed. The best agent we had until now. My lets, compared to other letting agency, is very organised and professional. Thank you ...
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“Professional...”

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Oct 05,2018
Minithumbup
Jodie Collins
By: 'Nina'
Oct 05,2018
0 people found
this helpful
Jodie was both professional and friendly. She gave me excellent advice throughout, marketed the property effectively and found a selection of possible tenants. She kept me informed at all times and answered any questions quickly....
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Comment on agent fees
Fair
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“Outstanding...”

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Sep 28,2018
Minithumbup
Paige
By: 'John'
Sep 28,2018
0 people found
this helpful
I've rented and owned for 30+ years. In all the renting experiences I have had, I have not had anyone as reliable, practical, attentive to detail and flexible as Paige. I'd love to balance this with something that I was unhappy about - but I can't. ...
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Comment on agent fees
Average.
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“Excellent service from Jodie...”

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Aug 17,2018
Minithumbup
Jodie Collins
By: 'Dawn'
Aug 17,2018
0 people found
this helpful
Highly recommend MyLets. I was little nervous as the office is in Hove yet our property in Kemptown yet Jodie rented the property within just 3 days. Jodie has been terrific to deal with, she went above and beyond my expectations to help organise the flat ...
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Comment on agent fees
ok
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“Most patient and efficient...”

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Jun 10,2018
Minithumbup
Paige
By: 'jacqueline'
Jun 10,2018
0 people found
this helpful
Paige has been both efficient, reliable and patient over the last two and a half years in both arranging tenants and organising repairs and maintenance with my flat. Also in responding to my concerns . I have appreciated her help and reliability....
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Comment on agent fees
Average at 10%
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“Good service...”

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Apr 25,2018
Minithumbup
Kirsten
Jodie Collins
By: 'G.'
Apr 25,2018
0 people found
this helpful
Kirsten was always very professional in all her dealings. Statements were prompt and accurate and any issues with the property were accompanied with potential solutions; just what I needed. I also dealt with Ms. J Collins and she was red hot helping solve any problems....
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Comment on agent fees
Fees seemed to be standard and certainly not exorbitant.
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“Very efficient...”

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Apr 23,2018
Minithumbup
Paige
By: 'Marsha'
Apr 23,2018
1 people found
this helpful
Paige was very responsive and efficient throughout the initial inquiry and referencing process. She was very patient and ensured we were happy with the information provided....
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Comment on agent fees
Fees are a bit on the higher end, but appreciate many other agents charge more. However, would like to see a discount when there are two applicants instead of paying double the fees.
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“EXCELLENT EMMA!...”

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Apr 12,2018
Minithumbup
Emma
Emma
By: 'Franklin'
Apr 12,2018
0 people found
this helpful
Emma was such a pleasure to deal with throughout. Always helpful and responded quickly when there was a minor issue with the property. Always smiling when you go into the office and her customer service was 10/10. An asset to your company!...
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“I have rented from My Lets for the previous year ......”

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Dec 05,2017
Minithumbup
By: 'Harriet'
Dec 05,2017
0 people found
this helpful
I have rented from My Lets for the previous year and have always found them helpful and professional. Throughout my tenancy they were always quick to respond and help out when problems arose. Having just moved out recently, My Lets continued to be helpful and ...
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“Jodie has been managing the rental of my flat in ......”

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Nov 23,2017
Minithumbup
Jodie Collins
By: 'PRESTON'
Nov 23,2017
1 people found
this helpful
Jodie has been managing the rental of my flat in Brighton for more than a year. She is extremely professional in every way. Her communication is clear, direct and honest. Jodie responds quickly and I feel I can trust her judgement....
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Comment on agent fees
Satisfactory
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“My experience with My Lets has been very pleasant. I ......”

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Oct 04,2017
Minithumbup
By: 'Karen'
Oct 04,2017
1 people found
this helpful
My experience with My Lets has been very pleasant. I was a tenant with them for 3 years and all communications with the staff at My Lets has been very professional and helpful. I would definitely recommend them and would use them again. Polite and friendly ...
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“Very helpful and efficient. Could not have asked for a ......”

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Oct 03,2017
Minithumbup
Jodie Collins
Emma
By: 'Alex'
Oct 03,2017
1 people found
this helpful
Very helpful and efficient. Could not have asked for a better agent to help me move from London to Brighton. Many thanks to Jodie and the team!...
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Comment on agent fees
The fees are standard, but it is annoying that you have to use their cleaning services at the end of the tenancy.
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“Jodie was very professional, quick and accommodating. I was mostly ......”

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Sep 26,2017
Minithumbup
Jodie Collins
By: 'Gabriella'
Sep 26,2017
1 people found
this helpful
Jodie was very professional, quick and accommodating. I was mostly in contact with her through email, and there was no problems at all. Also - I love my new place....
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“Absolutely awful. Avoid this agency!!!! On moving into our property ......”

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Sep 20,2017
Minithumbdown
Jodie Collins
By: 'Coleman'
Sep 20,2017
1 people found
this helpful
Absolutely awful. Avoid this agency!!!! On moving into our property there were an unacceptable number of things wrong with the property - smashed windows, door knobs missing, it hadn't been cleaned properly, debris in the garden, hob not working. 3 weeks in and we get a ...
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Comment on agent fees
Absolutely extortionate !!!!!!!!!!!!!!
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By: Jodie Collins
Sep 21, 2017
View all comments (1)
Dear Phoebe, Negative reviews are taken very seriously at My Lets however I do not think that the review is fair. As discussed before, I can only apologise that the property was not up to the standard that you expected when you moved in however I did instruct contractors immediately in regard to the issues and getting them resolved – the only reason that the issues are outstanding is due to the contractors not being able to get hold of any of the four tenants in regard to arranging ac ...

“AWFUL AVOID - withhold deposits, don't know how to register ......”

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Jun 21,2017
Minithumbdown
By: 'Vinnie'
Jun 21,2017
4 people found
this helpful
AWFUL AVOID - withhold deposits, don't know how to register dwellings correctly with electricity companies. When highlighting issues, you receive mere lip service with no intention of fixing the problem. Cowboys....
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By: Jodie Collins
Sep 06, 2017
View all comments (1)
Dear Vinnie Jones, We do take negative reviews very seriously - I have checked our software and we do not appear to have a tenant names Vinnie Jones, if your review is genuine please email me at [email protected] so that I can look into the issues that you have. Kind regards Jodie Collins - Manager ...

“Excellent agent who treats tennants like people. Very helpful. A ......”

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Apr 05,2017
Minithumbup
Kirsten
By: 'BKB'
Apr 05,2017
0 people found
this helpful
Excellent agent who treats tennants like people. Very helpful. A rare find in estate agents! Agency is quick to repond with maintenance issues, overall the best estate agent I have dealt with as a tennant....
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“Rude, unhelpful and deceptive.Not only did they fail me ......”

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Feb 22,2017
Minithumbdown
Emma
By: 'KT'
Feb 22,2017
4 people found
this helpful
Rude, unhelpful and deceptive. Not only did they fail me as a longstanding tenant, but I discovered after leaving that they had also failed my landlord by trying to withhold from them money they'd kept from me. Typically difficult when it came to the return ...
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Comment on agent fees
Fairly standard for Brighton
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By: Jodie Collins
Apr 12, 2017
View all comments (1)
Dear Kristian, I would like to inform you that negative reviews are taken very seriously at My Lets. I would be grateful if you could email the reason for your negative feedback to [email protected] so that I can look into the matter for you as one of the email correspondence that I had with you on 22/12/2016 was ‘Once again, I'd like to stress my decision to leave is no reflection on My Lets as an agency and I would be happy to recommend you in the future' therefore I would like to loo ...

“I recently set up a viewing with My Lets and ......”

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Jan 05,2017
Minithumbdown
By: 'Bing'
Jan 05,2017
3 people found
this helpful
I recently set up a viewing with My Lets and was very unimpressed with the service. When I arrived at the property, 6 other people were there to view the flat, and I had not been informed it was a group viewing. The flat was a ...
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By: Jodie Collins
Apr 12, 2017
View all comments (1)
Dear Bing, Thank you for your review, I would like to inform you that negative reviews are taken very seriously at My Lets and that I will be looking into this matter for you. As an agent we do tend to book viewings in blocks so that we cause minimal disruption to our tenants not for any other reason. If you do need a property within the next year please do contact me directly [email protected] as I would be happy to offer you a discounted fee. Kind regards Jodie Collins Branch Man ...

“I have been a landlady for over 20 years and thought ......”

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Dec 16,2016
Minithumbup
Jodie Collins
By: 'Very'
Dec 16,2016
1 people found
this helpful
I have been a landlady for over 20 years and thought I would try a new letting agent to find a tenant - I have not regretted my decision. Mylets is very professional, courteous and patient! I would definitely employ them again....
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“The whole process was really easy, efficient and informative, from ......”

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Dec 09,2016
Minithumbup
Jodie Collins
By: 'Christine'
Dec 09,2016
0 people found
this helpful
The whole process was really easy, efficient and informative, from the viewing to the signing and Jodie was really friendly and helpful...
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Comment on agent fees
Fees were reasonable and cheaper than other agents that have treated me worse
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“After disappointing start * which was vague and did not inspire ......”

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Sep 09,2016
Minithumbup
By: 'Luli'
Sep 09,2016
0 people found
this helpful
After disappointing start * which was vague and did not inspire confidence, Bryony Long took over and was excellent in every respect, Five stars!...
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Comment on agent fees
Average
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“This is my first experience of having an agent manage ......”

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Sep 02,2016
Minithumbup
By: 'Celia'
Sep 02,2016
0 people found
this helpful
This is my first experience of having an agent manage a property for me, and I have been encouraged by Bryony's efficiency and that she always replies promptly and politely to any queries I may have....
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Comment on agent fees
good
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“I have been a tenant for the past five years ......”

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Aug 23,2016
Minithumbup
Paige
By: 'Stephen'
Aug 23,2016
0 people found
this helpful
I have been a tenant for the past five years and have enjoyed it immensely. The staff are friendly and kind, especially Paige. I see myself living here for many years to come....
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Comment on agent fees
Excellent
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“Our experience of the service from Paige has been excellent. ......”

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Aug 11,2016
Minithumbup
Paige
By: 'Frank'
Aug 11,2016
0 people found
this helpful
Our experience of the service from Paige has been excellent. She has kept us informed of progress with the issues with letting the flat and provided a good link between us and the tenants. Helpful and a pleasure to work with....
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Comment on agent fees
The right level for the work involved.
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“Paige has provided excellent service and support to us in ......”

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Aug 11,2016
Minithumbup
Paige
By: 'Peter'
Aug 11,2016
0 people found
this helpful
Paige has provided excellent service and support to us in helping to communicate and negotiate with tenants and services.She has always provided calm and considerate assistance....
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Comment on agent fees
Competitive
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“I have been with Stephanie Reed since I bought my ......”

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Jul 08,2016
Minithumbup
Paige
By: 'John'
Jul 08,2016
0 people found
this helpful
I have been with Stephanie Reed since I bought my flat some five years ago & I have been very pleased with the service I have received. Paige has always been efficient, dealing with queries/maintenance work/ invoices etc promptly, effectively and professionally. I am really ...
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Comment on agent fees
I'm on 10%.of the rent which I think these days is reasonable.
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“As a tenant in Shoreham for the past two years, ......”

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Jun 30,2016
Minithumbup
Paige
By: 'Lee'
Jun 30,2016
0 people found
this helpful
As a tenant in Shoreham for the past two years, I'd just like to say how helpful, friendly and professional Paige has been with all my dealings with the office. She is always quick to help, and sorts out inquires in a prompt, polite manner. ...
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Comment on agent fees
good
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“I have total confidence in leaving my property is Paige's ......”

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Jun 30,2016
Minithumbup
Paige
By: 'Paige'
Jun 30,2016
0 people found
this helpful
I have total confidence in leaving my property is Paige's more than capable hands. A true professional. Very efficient. Good communications and pleasant....
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Comment on agent fees
Good service and sensible fees
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Staff picture Jodie Collins
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Staff picture Paige
(15)
Staff picture Kirsten
(3)
Staff picture Emma
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Lettings: Email [email protected]
Last updated at 2:22 PM 30/10/2017 by allAgents

Awards won by My Lets, Hove BN3 2DL



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My Lets

Branch - Hove, BN3