“As landlords, we feel completely let down by Walmsley. Firstly, ......”
1 Star Review
Apr 05,2017
By:
'Zebedee'
Apr 05,2017
Branch: Reading, 9-11 Bridge Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: RG4
Branch: Reading, 9-11 Bridge Street
Lettings (as a Landlord)
Postcode: RG4
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people found
this helpful
As landlords, we feel completely let down by Walmsley. Firstly, they failed to investigate what proved to be illegal subletting by the tenants (as later confirmed by many official letters found at the house addressed to people not living there). We were alerted to the subletting by neighbours' complaints that several vehicles were regularly parked outside the property when only three adults lived there. Walmsley said they were powerless to do anything because they could not carry out surprise visits or even visual checks after office hours. We therefore had to end the tenants' contract and switch to another agent. But long after the tenants had stopped paying rent and supposedly moved out, Walmsley had still failed to retrieve our keys. This meant that for weeks the new agent was unable to market the property. Walmsley also failed to do a professional checkout or clean after the tenancy had ended - a clear breach of their agreement with us. Moreover, throughout the process we had virtually no written communication from them - only countless phone calls reporting the tenants' complaints of unfair treatment, refusal to pay rent due, refusal to allow the new agents access etc. All in all, we were shocked at the lack of professionalism Walmsley showed, and - when we complained to them directly - by their refusal to accept responsibility for any of the problems we encountered.
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