Jun 02,2009
By: 'Smithy'
Jun 02,2009
5 people found
this helpful
At first LudlowThompson City/Docklands were very good, they arranged a variety of viewings which fitted with our specifications and were very professional at getting in touch with us to let us know of potential properties to view. The viewings themselves were also very good and the Estate Agents really did a good job of 'selling' the apartment to us.

However once we were settled with the which property we wanted and had put in our offer, which was accepted, it all went downhill. Our property consultant was disinterested in any queries that we had, presumably because he had already got his commision.

Instead he passed us over to the referencing team. As we are currently 2 students, who will be on a industrial placement next academic year, they decided that we needed to supply gaurantors, which is understable as students aren't the most trustworthy. However the rigorous process that guarantors had to go through was unaccepatble. They were asking extremely personal information, which was apparently a 'requirement' of which they had no need knowing as we would be paying the rent not the guarantors. Also the referencing team didn't seem to understand the concept that the guarantor for the other student had just relocated from Indonesia to Sudan for work reasons and therefore was unable to provide, bank statements for the last 3 months, wage slips for the last 3 months or proof of current address, as he had been in Sudan for 2 weeks. This was only made worse by the fact that the referencing team only told us that the proof provided (a contract with all the required information) did not fit with their requirements, 3 days before we were due to move in.

It is now 2 days until we are due to move in and to be honest I don't see it happening. I am infuriated by the disorganisation in this branch and the lack of communication between both the staff and with potential customers. I am fed up with sending them emails, which wont be responded to for at least 3 days and phoning them to get told 'don't worry there is plenty of time'. Well there isn't 'plenty of time' we are due to start jobs in London and have hired vehicles to move us from Birmingham!

If we hadn't paid
Was this helpful? Yes
By: Ludlow Thompson Customer Services
Jun 09, 2009
Dear Smithy
We are sorry that you feel so negatively about referencing procedures we have undertaken. We are sure you can appreciate that we are under strict obligation to protect our Landlord clients position and ensure references are carried out are as thoroughly as possible. This does involve the exchange of a fair amount of information and it can take some time. You mention guarantors and unfortunately they are subject to exactly the same referencing criteria as tenants, because they act in place of tenants in the case of a breach of tenancy; there are legal obligations upon then and we have to be sure that they can fufil them. We cannot speed the process up to the detriment of the information we need to collect.
We hope that now the referencing process is finished you will be able to continue on with the tenancy without issue.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


3-5 Dock Street Tower Hamlets, London
Greater London
E1 8JN

020 7480 0120

Opening hours

As Seen On

Book FREE Valuation

Branch - Docklands, London, E1

Branch logo