Property Solutions Buckingham
Buckingham, MK18
3/5, 33 reviews
57% recommended
100% lettings valuation accuracy
53% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“Horrible experience! Dont ever rent a property through this agency! ......”

Share on :
Apr 05,2017
Minithumbup
Claire
By: 'Will'
Apr 05,2017
2 people found
this helpful
Horrible experience! Dont ever rent a property through this agency! They are robbing me of my money with every chance they get! Make sure you get everything they say in writing because they will lie to you about it later and try to take more money! I have seen nothing of my deposit and what they are planning on giving back is less than half of what we paid! The most unprofessional people I have ever experienced working with! I cannot even list all of the things that are wrong about this agency. Just don't do business with them!!
Was this helpful? Yes
By: Claire
May 31, 2017
Property Solutions take customer service very seriously – we are sorry that you have had a negative experience – if you can please email [email protected] I would be happy to discuss this further with you and see how we can make improvements in the future.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Property Solutions Buckingham
1 Market Square
Buckingham
Buckinghamshire
MK18 1NJ
01280 821799

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 53% £650 £925
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 5 11 9 0 0 0 1 2
Areas covered
  • MK18
  • MK17
  • NN12
  • NN13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings DPS TDS
Latest Properties

No Properties

“If I could give these a ZERO rating I would h......”

Share on :
Nov 11,2020
Minithumbdown
By: 'Beverley'
Nov 11,2020
0 people found
this helpful
If I could give these a ZERO rating I would have done, avoid at all costs, i am an owner of a property and they are letting the property next to me, the tenants have a shed that is too close to my garage, causing ...
read full review
Was this helpful? Yes

“The flat wasn't exactly as clean/functioning ......”

Share on :
Oct 22,2020
Minithumbup
Lorna
By: 'm'
Oct 22,2020
0 people found
this helpful
The flat wasn't exactly as clean/functioning as promised when I moved in but Lorna was super attentive and constantly checked up and checked in with me. She prioritized and fought particular issue from the moment it arose and refused to let it go. She's ...
read full review
Was this helpful? Yes

“Awful experience being a tenant with property......”

Share on :
Jul 23,2020
Minithumbdown
Vanessa
By: 'Bob'
Jul 23,2020
0 people found
this helpful
Awful experience being a tenant with property solutions. They are surly, and very unhelpful. Did get warned of their ineptitude before renting with them, but decided to ignore it and try anyway. That was a mistake. Only redeeming factor is Shirley at one point did ...
read full review
Was this helpful? Yes

“Worst Lettings Ever...”

Share on :
May 30,2018
Minithumbdown
By: 'Laura'
May 30,2018
5 people found
this helpful
We used property solutions to rent a property and it has been an horrendous experience. Lies throughout the tenancy, rude, slow service and unjustified charges being handed out to try and make money. When we complained and went to the press they back tracked and ...
read full review
Comment on agent fees
made up as they go along. They charged us a £50 check out fee and then £100 second check out as they said the property was dirty. As the property was immaculate and in a better state then when we took it on we contested and complained. As a gesture of good will they told us they would just charge us the 1st check out fee and that was £90!!! Although they told us £50 in the first invoice??? Make up the charges as they go along to cover costs.
Was this helpful? Yes

“Absolutely disgusted and a terrible letting agency...”

Share on :
May 29,2018
Minithumbdown
Adam
By: 'Adam'
May 29,2018
2 people found
this helpful
My experience of property solutions has been by far the worst experience, I felt victimised from day one of living at the property as I made a complaint about the cleanliness of the property as there was all cob webs hanging from ceilings and window ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“We have been renting through property solutions for 5 years and ......”

Share on :
Jan 24,2018
Minithumbup
Claire
By: 'Lee'
Jan 24,2018
0 people found
this helpful
We have been renting through property solutions for 5 years and have always found them helpful. There have been a couple of occasions communication with some staff was slow when arranging repairs but overall we have been happy and recommend this company. Claire particularly has always ...
read full review
Comment on agent fees
Seem quite reasonable compared to other companies we are aware of.
Was this helpful? Yes

“Great team of lady's. Very helpful throughout process and a ......”

Share on :
Jan 24,2018
Minithumbup
By: 'Jon'
Jan 24,2018
0 people found
this helpful
Great team of lady's. Very helpful throughout process and a joy to work with. My 1st venture into student letting and they helped and advised me though it all....
read full review
Comment on agent fees
Very fair
Was this helpful? Yes

“I have always found the staff at the Buckingham branch ......”

Share on :
Jan 24,2018
Minithumbup
Claire
By: 'Rachel'
Jan 24,2018
0 people found
this helpful
I have always found the staff at the Buckingham branch to be very helpful. They are always quick to deal with any issues I may have had. Any correspondence is always polite and professional. They are a helpful, friendly and professional bunch!...
read full review
Comment on agent fees
From what I know they are competitively priced.
Was this helpful? Yes

“I have used Property Solutions for many years. Thank you ......”

Share on :
Jan 23,2018
Minithumbup
Claire
By: 'Mrs'
Jan 23,2018
0 people found
this helpful
I have used Property Solutions for many years. Thank you so much Claire and your team for great customer service. I often deal with Shirley Taylor and always absolutely satisfied with the result. Thank you. Good quality tenants who have also renewed for long periods ... ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Please save yourself time, hassle and money and don't use ......”

Share on :
Jan 10,2018
Minithumbdown
Shirley
By: 'Claire'
Jan 10,2018
2 people found
this helpful
Please save yourself time, hassle and money and don't use these guys. I was told upon viewing that repairs would be made to a property and then that agent left and decided not to liaise with us on this. Therefore, we moved in on the ...
read full review
Comment on agent fees
BAD
Was this helpful? Yes
By: Claire Rhodes
Jan 24, 2018
View all comments (2)
Well the Buckingham branch certainly doesn't take its customer service very seriously – so that's a bit of a joke – especially when it's replying to a disgruntled ex-customer with an automated message... Why on earth would I contact Claire Niesyto, she was one of the reasons I had such a bad experience. There is not one member of staff that took my side, so sod the customer's always right rule, clearly. I'm just trying to spread the word that nobody should use the Buckingham branch of Proper ...

“Horrible experience! Dont ever rent a property through this agency! ......”

Share on :
Apr 05,2017
Minithumbup
Claire
By: 'Will'
Apr 05,2017
2 people found
this helpful
Horrible experience! Dont ever rent a property through this agency! They are robbing me of my money with every chance they get! Make sure you get everything they say in writing because they will lie to you about it later and try to take more ...
read full review
Was this helpful? Yes
By: Claire
May 31, 2017
View all comments (1)
Property Solutions take customer service very seriously – we are sorry that you have had a negative experience – if you can please email [email protected] I would be happy to discuss this further with you and see how we can make improvements in the future. ...

“You would think fellow females would pride themselves on being ......”

Share on :
Sep 14,2016
Minithumbdown
Shirley
By: 'Sarah'
Sep 14,2016
4 people found
this helpful
You would think fellow females would pride themselves on being professional. These ladies were VERY professional at viewing and when signing contract. After that their bejhaviour was disgusting. I could not access my post for a 10 months??? I contacted them a ridiculous amount of times. ...
read full review
Comment on agent fees
BAD
Was this helpful? Yes
By: Claire
May 31, 2017
View all comments (1)
Property Solutions take customer service very seriously – we are sorry that you have had a negative experience – if you can please email [email protected] I would be happy to discuss this further with you and see how we can make improvements in the future. ...

“All staff members are a great help and so efficient. ......”

Share on :
Jul 08,2016
Minithumbup
By: 'Chloe'
Jul 08,2016
0 people found
this helpful
All staff members are a great help and so efficient. Our flat was only on the Market a day and did everything to the best standard. They made the selling of our house so easy and would recommend them to anybody!! Lorna and Victoria were ...
read full review
Was this helpful? Yes

“This company is definatley the worst agency!! They lie..dont ......”

Share on :
May 18,2016
Minithumbdown
Claire
By: 'leggy'
May 18,2016
6 people found
this helpful
This company is definatley the worst agency!! They lie..dont give correct paper work. Bully you !! I had so many problens with getting things fixed that after we got our wrong section 21!! Idiots!! I decided that we would leave. The place was dirty upon moving ...
read full review
Was this helpful? Yes

“I moved my mother into a property on the first ......”

Share on :
Sep 16,2015
Minithumbup
Claire
By: 'jm'
Sep 16,2015
0 people found
this helpful
I moved my mother into a property on the first floor, in July. The lift not working properly when she moved in. My mother is elderly, cannot rely on the stairs all the time, and so needs the lift to be available in case she ...
read full review
Comment on agent fees
The only issue I had, was that the cleaning of the property, prior to moving in, was not done well. We had to spend a whole day cleaning the walls, floor, paint spatter, etc. To be fair, the property was classed as a student let, but the previous tenant had paid for a deep clean, and the deep clean never happened, and the agents pocketed the money.
Was this helpful? Yes
By: Claire
May 31, 2017
View all comments (1)
Property Solutions take customer service very seriously – we are sorry that you have had a negative experience – if you can please email [email protected] I would be happy to discuss this further with you and see how we can make improvements in the future. ...

“The first time I went into PS I was greeted ......”

Share on :
May 18,2015
Minithumbdown
Claire
By: 'John'
May 18,2015
2 people found
this helpful
The first time I went into PS I was greeted with friendly staff and felt that their service would be a positive experience. However, in the 2 years we spent in the property they let, we experienced poor service and a number of arguments over their ...
read full review
What agent could do to change your mind?
Being more proactive, less rude and more empathetic.
Attached Filesnbsp;
Was this helpful? Yes
By: Claire
May 31, 2017
View all comments (1)
Property Solutions take customer service very seriously – we are sorry that you have had a negative experience – if you can please email [email protected] I would be happy to discuss this further with you and see how we can make improvements in the future. ...

“I advise prospective tenants look at the rating they have ......”

Share on :
Nov 15,2014
Minithumbdown
By: 'WT'
Nov 15,2014
1 people found
this helpful
I advise prospective tenants look at the rating they have received exclusively from tenants who have completed their contract with them. They are, so far, rather uniform in their condemnation. They were unwilling or unable to fix heating problems, they were able to be at ...
read full review
What agent could do to change your mind?
Not be deliberately gouging.
Attached Filesnbsp;
Comment on agent fees
Fees for a reference are beyond laughable. Checkout fees are similarly laughable.
Was this helpful? Yes
By: Claire
May 31, 2017
View all comments (1)
Property Solutions take customer service very seriously – we are sorry that you have had a negative experience – if you can please email [email protected] I would be happy to discuss this further with you and see how we can make improvements in the future. ...

“Claire, Rachel and others at Property Solutions were helpful and ......”

Share on :
Oct 15,2014
Minithumbup
Claire
By: 'Colin'
Oct 15,2014
0 people found
this helpful
Claire, Rachel and others at Property Solutions were helpful and professional at all times. Unlike a number of agents they listened to my requirements and found me the perfect flat. The move in and the move out could not have been easier. I would definitely ...
read full review
Comment on agent fees
I was advised of the fees up front. They were very reasonable with no hidden costs.
Was this helpful? Yes

“"*" If I could swear by oath and bible that everything ......”

Share on :
Apr 10,2014
Minithumbdown
By: 'Charlotte'
Apr 10,2014
4 people found
this helpful
"*" If I could swear by oath and bible that everything I say heron is "the truth and nothing but the truth", I would... I was until recently a tenant with property solutions for a whole year, it was my first time letting, and the only ...
read full review
What agent could do to change your mind?
Taking themselves off the market as agents would make life easier for everyone looking to let a property,
Attached Filesnbsp;
Was this helpful? Yes

“Rachel always responds promptly and fully to email inquiries. She ......”

Share on :
Mar 18,2014
Minithumbup
By: 'Tessa'
Mar 18,2014
0 people found
this helpful
Rachel always responds promptly and fully to email inquiries. She is charming and helpful on the telephone. Claire is always up to date and fully informed on all matters of finance and tenancy. They have managed my property efficiently since I left the area some ...
read full review
Was this helpful? Yes

“Property Solutions kept us updated all the time through the ......”

Share on :
Mar 07,2014
Minithumbup
By: 'Steve'
Mar 07,2014
0 people found
this helpful
Property Solutions kept us updated all the time through the sale of our property. Then fortunately we ended up dealing with the same agents on the purchase of our new property and they kept us in the loop with vendor and solicitors the whole time ...
read full review
Was this helpful? Yes

“I am very happy with the service received from P ......”

Share on :
Mar 04,2014
Minithumbup
By: 'John'
Mar 04,2014
0 people found
this helpful
I am very happy with the service received from P and s. At all times they have been professional and worked with me. My property was let as soon as it was ready and they have kept me informed the whole way through the letting ...
read full review
Was this helpful? Yes

“Our property had been on the Market for a while, ......”

Share on :
Mar 04,2014
Minithumbup
By: 'Sarah'
Mar 04,2014
0 people found
this helpful
Our property had been on the Market for a while, we were very unhappy with the Agents that we already had and were desperate to sell. We were recommended to Property Solutions through a family member, they contacted us very promptly and within a week ...
read full review
Was this helpful? Yes

“Excellent, from start to finish, couldn't fault them¢â‚¬Â¦all staff ......”

Share on :
Mar 04,2014
Minithumbup
By: 'sarah'
Mar 04,2014
0 people found
this helpful
Excellent, from start to finish, couldn't fault them¢â‚¬Â¦all staff worked really hard to achieve a speedy sale. Would def recommend them...
read full review
Was this helpful? Yes

“Sarah was amazing. I decided to sell with Property Services ......”

Share on :
Feb 22,2014
Minithumbup
Sarah
By: 'Nick'
Feb 22,2014
0 people found
this helpful
Sarah was amazing. I decided to sell with Property Services because of her. within a few hours she had a viewer and an offer was made the following day. Unfortunately this did fall through but she arrange further viewings and again sold within 24hours of ...
read full review
Was this helpful? Yes

“Suzanne went out of her way to be helpful in ......”

Share on :
Feb 22,2014
Minithumbup
By: 'Zandra'
Feb 22,2014
0 people found
this helpful
Suzanne went out of her way to be helpful in tracking down buyers and also checking up on our new purchase in another town. Working late hours and Sundays too, although we didn't need her on Sundays....
read full review
Was this helpful? Yes

“From the moment I met the Agent...to the moment ......”

Share on :
Feb 22,2014
Minithumbup
By: 'Sarah'
Feb 22,2014
0 people found
this helpful
From the moment I met the Agent...to the moment my sale was complete...I can't fault them. The hard work & tenacity & honesty on selling my house was fantastic. I would recommend all staff in the office. When I have a property to let, I ...
read full review
Was this helpful? Yes

“Fantastic fantastic, fantastic!!!! best estate agents we have ever dealt ......”

Share on :
Feb 21,2014
Minithumbup
By: 'mr'
Feb 21,2014
0 people found
this helpful
Fantastic fantastic, fantastic!!!! best estate agents we have ever dealt with. i am so pleased we chose to work with PS. they were not a logical choice for us as we were slightly out of area but they exceeded all our expectations. thanks so much....
read full review
Was this helpful? Yes

“Excellent service throughout, very happy with the communication and professionalism ......”

Share on :
Feb 21,2014
Minithumbup
By: 's'
Feb 21,2014
0 people found
this helpful
Excellent service throughout, very happy with the communication and professionalism from Victoria and Suzanne and most importantly our property was sold within a few days of going on the market. Very happy to recommend....
read full review
Was this helpful? Yes

“This property agency is unprofessional and incompetent as a whole. ......”

Share on :
Jan 14,2014
Minithumbdown
Shirley
By: 'Julie'
Jan 14,2014
2 people found
this helpful
This property agency is unprofessional and incompetent as a whole. The staff and manager do not respond to repairs or concerns within a reasonable length of time and instead of being proactive, they are defensive when complaints are made. They lack any regard for health ...
read full review
What agent could do to change your mind?
Nothing can be done to change my mind. The agents had plenty of opportunities when they could have responded differently.
Attached Filesnbsp;
Was this helpful? Yes
By: Claire
May 31, 2017
View all comments (1)
Property Solutions take customer service very seriously – we are sorry that you have had a negative experience – if you can please email [email protected] I would be happy to discuss this further with you and see how we can make improvements in the future. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:06 PM 06/07/2017 by Claire Niesyto

Awards won by Property Solutions Buckingham, Buckingham MK18 1NJ



Find the Best Agent to
Sell or Rent Your Home