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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.5/5, 96 Reviews
94% Recommended
0% letting valuation accuracy
50% letting fee satisfaction
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By : 'Sarah'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
After having a 3 month lease with Prospect and moving across to Romans I can safely say the experience is worlds apart. When viewing properties with Romans you feel like they are the true go between for the tenant and landlord, with both parties being considered. They responded promptly to all corespondance, infomred you of the current state of play, good or bad and you felt like they were putting your request across to the Landlord as you would wish. Equally the check in was very thorough and fair. She took the time to explain what would be expected of us when we checked out and made sure she took photo's to protect both us and the landlord. I think she probably also saved us several hundred pounds on the check out of the last property with her good advise. Prospects on the other hand do not come back to you, are clearly working for the Landlord alone and you get the feeling that you will not get your deposit back despite doing everything they ask. I am still waiting on mine after spending over £400 on their recommended cleaning company! Romans are thorough and fair...they take the headache out of renting. Thank you Anthony and Ben.
Customer Complaints Procedure
On request you will be advised of the name of the Branch Manager as they will be your initial point of contact for all complaints, verbal or written.
If the Manager was directly involved in the matter about which you wish to complain your complaint should be directed to the company Director responsible for that office/department. The Director’s details can be obtained from the branch directly or by contacting our Head Office on 01344 753 105.
When a serious complaint is received verbally
You should be advised that you must submit a written summary of the nature of your complaint following any initial contact which may have been made already.
You should be advised that the Manager will acknowledge receipt of your written summary in writing within 3-days and that he/she will then provide a formal response to your complaint, both verbally and in writing, within 14-days from receipt of your letter following a review/enquiry into the matter/s raised.
If you remain dissatisfied by the Manager’s response you should confirm to the Manager the reasons in writing. The Manager will then refer the matter, including your initial correspondence, to the Director responsible for that office/department who will then carry out an impartial review of your complaint.
Following the conclusion of this review a final response or proposal will be made verbally and in writing to you within 7-days. The letter should advise you that (a) it is a final letter and (b) if you remain dissatisfied the matter may be referred by you to the Ombudsman although this must be done within 6-months from the date of this letter.
Last updated at 5/25/2012, 7:40:57 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 50.00% | £725 | £725 |
Romans
Unit 1 Chalfont Court, Lower Earley, Berkshire
RG6 5SY
0118 9860866
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Joshua
By : 'Clare'
Services : Sales( As a Vendor )
Sold price : £485000
Would you recommend ? : Yes
Postcode : RG6
From valuation to completion the team were nothing but helpful, friendly and professional. I would recommend them and happily purchase and sell again through... Read Full Review
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Alexander
By : 'Diea'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG6
It is really a good real estate agency, I want to thank Mr. Alexander Smith, he is very professional and kind, punctuality, quick response and problem solving, thank you dear Alexander Smith. Diea... Read Full Review
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Jonathan
By : 'ReadingTenant'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : RG6
Never ever use Romans. They are extremely unprofessional, highly costly, No respect for customer's time & very rude. We arranged viewing of property at Lower Early, Reading on 3rd June for which we booked viewing a day earlier on 2nd June. For this viewing we travelled from Cambridgeshire to ... Read Full Review
By : Tallen
Jun 25, 2014I am very disappointed to read of your comments and would like the opportunity to discuss your experience with us in greater detail. Please call me on 01189 450 863 Kind regards, Tim ...
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Paul
By : 'Shah'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG1
Terrible service. Re Organised a viewing where we had originally not made the initial viewing. No one turned for the viewing and we were left standing outside the property. When we rang the office they knew nothing about the appointment because it wasn't in the diary. I had spoken to Mark on... Read Full Review
More professional. More organised Manager should not shout at customer. Totally unprofessional
By : Mark Wright
Jan 30, 2014Thank you for bringing to my attention your comemnts regarding our service. As a service industry, we do take comments whether positive or negative extremely seriously. I would appreciate an ...
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Michal
By : 'Ecowarrior79'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : RG7
Having today found an ideal home for myself and my young family to move into in Spencers Wood, I almost fell on the floor when they said their administration fees. 15 days rent + VAT!!! For printing out a tenancy agreement and doing a couple of 20 quid reference checks!? How can they possibly... Read Full Review
By : Peter
Jun 30, 2013Every six months they wiil charge you similar amount, just to print the same contract paper once ...
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Sharon
By : 'Patrick'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG7
We have let our property through Sharon for the past 11.5 years. It has never had more than a week's gap between tenants, and in most instances the changeover has been on the same day! To say she is outstanding only just does justice. We cannot speak highly enough of Sharon. The... Read Full Review
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james
By : 'Miss'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG64
Well... What can I say about James? He is not only incredibly professional and focused he is the most personable estate agent I know. I have been searching for my next home for many months and out of all the estate agents I have met I have not met one like James. James really focuses on what... Read Full Review
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Stephen
By : 'val'
Services : Letting( As a Owner )
Would you recommend ? : Yes
It was the first time we have ever been involved in letting, it was a difficlut descision as the house being let has been the family home for many years. Richard not only explained everything to us and helped us throught the process, he was sensitive and would always answer any questions we... Read Full Review
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Tom
Chris
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Romans are a first class estate agent. We had no hesitation approaching them as sole agents to sell our house. They are professional, dedicated and bring a fresh integrity to their industry. We have been delighted with their productivity, the viewings, communication, feedback and negotiation of... Read Full Review
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Stephen
Caty
By : 'Zoe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
My partner James and I found Richard, Caty and the company Romans to be efficient, friendly and very professional. Their customer service is fantastic and they were quick to reply to any queries we had about the move or the property. I talked to several estate agents in Reading when moving here and ... Read Full Review
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Tom
Lee
By : 'Kanwal'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
I am very impressed by the way everything is being dealt with by the Lower Earley Romans team. In particular, Tom Fisher - he has made the whole selling and buying process very straightforward and explained each step in advance. Mr Fisher moved to the Lower Earley team very recently and came into... Read Full Review
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Molly
By : 'Kristin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
We moved into this property 2.5 years ago and Molly has been a joy to work with all along. Any issues that come up, she immediately responds and ensures that they are taken care of very quickly. Unlike properties where we have dealt directly with the landlord and have big delays in getting things... Read Full Review
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By : 'R'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
I had a great experience with Neil and he is a great negotiator and a fantastic sales personnel. I am glad that I had interacted with him. He had helped to realise my dream to buy a... Read Full Review
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Neil
james
By : 'Sue'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
The service I received from all the staff in the Lower Earley office has been exemplary - they have certainly proven themselves time and time again to be accommodating and courteous. Neil and James have been particularly brilliant and have gone that extra mile whilst dealing with my sale and... Read Full Review
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Emma
By : 'Fernando'
Services : Letting( As a Owner )
Would you recommend ? : Yes
My wife and i have had our property managed as letting property thorugh Roamns for quite some time and we have been happy so far. regarding the managing agent working for Romans we have had Emma Doel for quite a few years now and the service she has providing us with as been superb. So far, we... Read Full Review
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Caty
By : 'Richard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Difficult to start with however once ball started rolling things were sorted out and ok. Upon moving into property there are quite a few snags, no tv point, boiler doesn't work and garage doesn't open however molly is aware and is deling with so at the moment not sorted but seems to be getting... Read Full Review
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Anthony
Ben
By : 'Paul'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Agents have been quite good at liaising with the landlord. Another person who helped a great deal (couldn't be named above) handled all the... Read Full Review
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Anthony
Jennifer
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Romans were fast and efficient in the way they allowed us to view the property and when we decided we wanted to rent it, this was a smooth transition. The e-documents made everything quicker and much easier to save. On moving day we found that not all keys worked and as such Romans went out to... Read Full Review
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Stephen
By : 'KEVIN'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
WITH SOME INTREPIDATION I WAS ENTERING THE PROPERTY MARKET HAVING HAD NO DEALINGS WITH ESTATE AGENTS FOR 21 YEARS, I WAS LOOKING FOR A RENTAL PROPERTY. ANY FEARS I HAD SOON COMPLETELY DISAPPEARED AFTER MY FIRST CONTACT WITH RICHARD CHAMBERS. HE EXPLAINED THE PROCEDURE OF RENTING A PROPERTY IN A... Read Full Review
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Anthony
By : 'Francesca'
Services : Letting( As a Owner )
Would you recommend ? : Yes
I dealt with Anthony in the main and I have to say he was professional, polite and courteous. I had an exact set of requirements for the new tenants I wanted to find and Anthony never made me feel like it was too much trouble. He has a can do attitude which come across when dealing with customers... Read Full Review
