67% sales valuation accuracy
75% sales fee satisfaction
83% lettings valuation accuracy
99% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Apr 03,2017
Apr 03,2017
0
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The whole team have been so professional and patient throughout the whole process. Scott especially, brings a really excellent attitude to all of the meetings we had. Honest and up front. I will absolutely use them again in the future.
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Latest Reviews
28th Apr 2017
reviewed by 'Shaz'
28th Apr 2017
reviewed by 'Chrissie'
24th Apr 2017
reviewed by 'Lewisham'
20th Mar 2017
reviewed by 'Alexandra'
Opening Hours
Address
Northwood
9 Eros House Shops, Brownhill Road, Rushey Green
Catford,London
Greater London
SE6 2EF
020 8102 7977
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 75% | £0 | £0 |
| Lettings | 83% | 99% | £1,500 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 0 | 0 | 2 | 0 | 2 | 0 | 1 | 2 |
Areas covered
- SE3
- SE9
- SE4
- SE10
- SE6
- SE12
- SE7
- SE13
- SE8
- SE14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Apr 28,2017
Apr 28,2017
0
people found
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Ryan was absolutely amazing so professional with me and my husband he went above and beyond he's duty to accommodate our needs throughout thank you so much Ryan we look forward to working with you in the future...
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Apr 28,2017
Apr 28,2017
0
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I would like to extend a big thank you to Ryan Lewis for the way he dealt with letting out one of my properties, his customer service skills and knowledge made me feel extremely comfortable from the moment I entered the branch to the minute ...
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Comment on agent fees
Good
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Apr 26,2017
Apr 26,2017
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people found
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Thank you very much,great customer service,would highly recommend this estate agents. All went through very quickly. Happy customer. Thanks to Scott and Michael...
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Comment on agent fees
Very affordable,cheapest one I went to
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Apr 24,2017
Apr 24,2017
0
people found
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I have just purchased a property through Northwood, have been dealing mainly with Scott and also Michael, and it could not have been easier. Friendly, helpful and a super fast and efficient response rate to any queries. There were actually no problems during the purchase, ...
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Apr 03,2017
Apr 03,2017
0
people found
this helpful
this helpful
The whole team have been so professional and patient throughout the whole process. Scott especially, brings a really excellent attitude to all of the meetings we had. Honest and up front. I will absolutely use them again in the future....
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Mar 20,2017
Mar 20,2017
0
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Would highly recommend. Had been looking to let a property in Catford after a terrible experience with previous tenants. After speaking with Michael and Scott, I put my property on the market with Northwood and within a week they found me tenants and we able ...
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Comment on agent fees
Good
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Mar 08,2017
Mar 08,2017
0
people found
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I was looking into putting my property on the market and met up with Scott (senior agent) and Steph (junior) for an initial chat.
We got on very well and few weeks later I have decided to let them find me a tenant.
I gave ...
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Feb 10,2017
Feb 10,2017
0
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Michael,
We just wanted to say how much we appreciate your help and advice in selling Mum's flat at Stannard Court.
With many thanks and best wishes from Jan and Alan...
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Comment on agent fees
They were good.
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Feb 11, 2017
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(1)
Dear Jan,
Thank you very much for your review of our services. I'm glad we were able to help with renting and then selling your mum's property at Stannard Court. If you ever have any need for our services in the future, please get in touch!
Best of luck to you and Alan. ...
Feb 10,2017
Feb 10,2017
0
people found
this helpful
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Northwood offered a great service when I was looking at renting my house in Lee. They were able to advise me of my legal obligations and help me with drawing up the proper contracts. Would highly recommend their services to other landlords....
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Comment on agent fees
The fees were fair.
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Feb 11, 2017
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Dear Milton,
Thank you for your kind response. I am delighted that we were able to help you with letting your property.
Michael ...
Feb 07,2017
Feb 07,2017
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people found
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The Senior Negotiator, Scott Horgan, had a good knowledge of the local area and was able to answer all of my questions to my satisfaction. The Local Director also chipped in with some useful advice on letting my flat....
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Feb 09, 2017
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Dear Adam,
Thank you for your feedback.
I'm very pleased that you are happy with the service we provided when letting your property. We are always available to help if you have any future requirements with your property.
Kind regard,
Michael ...
Feb 05,2017
Feb 05,2017
1
people found
this helpful
this helpful
First time buyers, we were discussing some options with a helpful member of staff. Scott Horgan (Northwood Senior Negotiator) rudely interrupts both his own staff member and us (customers) to lecture us on our understanding of property, without knowing any of our backgrounds or circumstance. ...
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Feb 06, 2017
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Dear Little582,
Thank you bringing this to my attention.
I am really sorry to hear that you had a bad experience when you visited our office. As the local director I would like to offer my personal apology.
I have spoken with both members of staff who you dealt with on Saturday and I believe that in this instance we haven't met the high standards we set ourselves for customer service.
If you would like to contact me on 0208 102 7977, I would be happy to discuss the matter further. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Northwood complaints proceedure can be found here: http://www.northwooduk.com/pages/complaint-handling-procedure
Last updated at 4:05 PM 27/01/2016 by Michael Lee
