I'd like to share my pain as a tenant for a 1BR flat, managed by Galliard Residential, at Raphael House
1. Maintenance issues :- In my two years stay at Raphael House, I had to unfortunately call Galliard for maintenance just once. It was a simple issue & the closure took around 2 months after a long chase (around 20 reminders)
2. Privacy Invasion :- Galliard management visit team entered my home few times without any prior information using their own set of keys. The visits were for general property health check. It was a complete breach of contract.
3. Unreasonable deductions from the deposit:- We paid £180 & got one of the best rated cleaning companies to do end of tenancy cleaning. Still we were charged £150 for imaginary marks.
I'd never recommend Galliard to anyone. They are crooks.