JBrown
City Office, London, E1
4.3/5, 6 reviews
83% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


“The JBrown team were extremely helpful in finding me a ......”

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Apr 01,2017
Minithumbup
By: 'JidQ14'
Apr 01,2017
0 people found
this helpful
The JBrown team were extremely helpful in finding me a lovely property. They were especially helpful in giving me additional information about each property and its surrounding area as I was relocating to London. Their prices and systems they use are brilliant. I would recommend JBrown to all of my friends and family!
Comment on agent fees
Very Reasonable
Was this helpful? Yes

Agent Response / Add a Comment

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Opening Hours
Address

JBrown
Level 4, Aldgate Tower, 2 Leman Street
Aldgate,London
Greater London
E1 8FA
0207 099 5105

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 99% £1,250 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 3 1 0 0 0 0 0 0
Areas covered
  • Victoria Park
  • E1
  • Barbican
  • E2
  • E1W
  • E8
  • E9
  • EC1
  • EC2
  • EC3
  • EC4
  • Wapping
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS TDS
Latest Properties

“J Brown have been the worse management agency......”

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Sep 05,2023
Minithumbdown
By: 'John'
Sep 05,2023
0 people found
this helpful
J Brown have been the worse management agency I have ever come across, I rent a property at 12 The Ridge way I which they manage. The landlord doesn’t carry out repairs and have resulted in the council issuing an informal improvement notice and LFB ...
read full review
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“James Hutton helped me find the property at S......”

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Mar 01,2022
Minithumbup
By: 'Sovichea'
Mar 01,2022
0 people found
this helpful
James Hutton helped me find the property at Streatham Hill during the holiday Christmas season really quickly. The process was fast and great and his customer service is the best. I would highly recommend....
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“Instructed three different agents to let my property on Well ......”

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Jan 22,2018
Minithumbup
By: 'Sandra'
Jan 22,2018
1 people found
this helpful
Instructed three different agents to let my property on Well Street. JBrown managed to rent it within the two days. Amazing service provided by James and Harvey....
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Comment on agent fees
Good
Was this helpful? Yes

“James was great at keeping me informed of updates. His ......”

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Dec 27,2017
Minithumbup
By: 'Min'
Dec 27,2017
1 people found
this helpful
James was great at keeping me informed of updates. His knowledge of the rental market and the legal requirements is thorough and I'm delighted that we were able to find prospects so quickly. He worked hard and liased with other agents professionally and swiftly. I'd ...
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Comment on agent fees
Fees were fair for the work he did and the efforts he put in
Was this helpful? Yes

“The JBrown team were extremely helpful in finding me a ......”

Share on :
Apr 01,2017
Minithumbup
By: 'JidQ14'
Apr 01,2017
0 people found
this helpful
The JBrown team were extremely helpful in finding me a lovely property. They were especially helpful in giving me additional information about each property and its surrounding area as I was relocating to London. Their prices and systems they use are brilliant. I would recommend ...
read full review
Comment on agent fees
Very Reasonable
Was this helpful? Yes

“Harvey and the Jbrown team were fantastic in helping me ......”

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Feb 02,2017
Minithumbup
By: 'Samanthac22'
Feb 02,2017
1 people found
this helpful
Harvey and the Jbrown team were fantastic in helping me find and rent a room in East London. It was efficient, friendly, easy, and without the hassle one would normally face when trying to move to a new place. Highly recommended!!...
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Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest standards of service. However, there may be occasions when our service falls short of your expectations. This easy-to-use guide is designed to help you make us aware of your views so we can address your concerns.
To ensure your maximum protection, our complaints procedure has been designed to meet the requirements of all the regulatory authorities that control our business.

We can help

Tell us what part of our service or procedure you are unhappy about and what you would like us to do to resolve the matter.

You can do this by writing to: -
JBrown Ltd,
Level 1, Devonshire House
One Mayfair Place
London,
W1J 8AJ

If you prefer you may telephone on 020 7099 5105, alternatively, you may forward full details of your dissatisfaction by email to [email protected]

Your concerns will be considered by a manager within the residential lettings team, who will investigate the matter.

In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:

*An outline of your complaint explaining why you feel that we have fallen short of our first class service
*What you would like us to do to resolve it
*Any specific details that you feel would assist us with resolving your complaint.

Including, but not limited to:

*Names of Advisors you have spoken to in connection with the complaint
*The Branch Name in connection with the complaint
*Time(s) and Date(s) of the incidence(s)
*Telephone number(s) and or Address(es) you have used to contact us
*Any written correspondence in connection with your complaint
*Any other document in support of your complaint

On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly.

The timescales for dealing with a complaint are as follows:

*You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
*Within 10 working days of the acknowledgement, you will receive a full response.
*If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received.
*After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.

Should you have concerns in the meantime please contact the member of staff whose name appears on the letter of acknowledgement.

Still unhappy?

After receiving our response, if you feel your complaint has not been fully addressed please let us know

your letter will be acknowledged within 3 working days of receipt

your concerns will be considered by a different member of the residential lettings team who has not been involved in the initial determination

What happens next?

We are committed to ensuring all concerns are fully and fairly addressed and we respect your right to refer any complaint to a third party.

Therefore, in our final letter to you we will let you know the details of the regulatory bodies who you can approach for further arbitration.

We are a member of The Property Ombudsman (TPO).

Please note:
You will need to complete our internal complaints procedure before you can refer you concerns to any regulatory body.
Last updated at 2:57 PM 22/12/2016 by allAgents

Awards won by JBrown, London E1 8FA



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