100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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2024
allAgents People Awards
Apr 01,2017
Apr 01,2017
4
people found
this helpful
this helpful
Great saleman, awful estate agent
This was our first time we had sold a property so when Matt came in with his Salesman approach of 'I know 200 people looking for a house like your's' I should have known it was too good to be true but anyway I still went with them.
Considering they sold the property from new build, the plans they put on the website were wrong!
They valued the property at £345k and to be fair to them the sales price was £327k however this was only after chasing them constantly to try and get a response about people who had been to see our house. It took nearly 2 and a half months and we hardly had any viewings. The company just didn't care about anything to do with the property as long as they sold it.
Matt also gave us rubbish about 'you will have me as a point of contact', didn't hear from him again.....
Once the house was sold officially I think in November we did not hear from Robinson and Jackson again until around Feb time, they gave us no updates on the sale, no information about how the chain was doing, nothing. We thought this all came through the solicitor until we received a call from Village Estates in Sidcup (for another part of the chain). Village Estates contacted us regularly with an update and gave us everything we needed.
After receiving a call from the manager at R&J we were told in Feb that the lady dealing with our after sales was Jackie, to which we replied 'who?'. They were supposedly meant to have contacted us every week, given us updates, let us know how things were progressing but we'd had nothing.
Still after everything we have only heard from the company once or twice since we have accepted the price.
Be warned, if you want service don't go with Robinson And Jackson Swanley, incompetent, lazy, money grabbing salesmen.
If you want your house only to be sold and you don't care about service, go to an online one.
If you want to sell your house, constantly have to chase up your estate agent, pay over the odds in comparable to the service you get and then get absolutely no contact for months because they have got you an acceptable offer, go to Robinson & Jackson in Swanley, they would be perfect for you
This was our first time we had sold a property so when Matt came in with his Salesman approach of 'I know 200 people looking for a house like your's' I should have known it was too good to be true but anyway I still went with them.
Considering they sold the property from new build, the plans they put on the website were wrong!
They valued the property at £345k and to be fair to them the sales price was £327k however this was only after chasing them constantly to try and get a response about people who had been to see our house. It took nearly 2 and a half months and we hardly had any viewings. The company just didn't care about anything to do with the property as long as they sold it.
Matt also gave us rubbish about 'you will have me as a point of contact', didn't hear from him again.....
Once the house was sold officially I think in November we did not hear from Robinson and Jackson again until around Feb time, they gave us no updates on the sale, no information about how the chain was doing, nothing. We thought this all came through the solicitor until we received a call from Village Estates in Sidcup (for another part of the chain). Village Estates contacted us regularly with an update and gave us everything we needed.
After receiving a call from the manager at R&J we were told in Feb that the lady dealing with our after sales was Jackie, to which we replied 'who?'. They were supposedly meant to have contacted us every week, given us updates, let us know how things were progressing but we'd had nothing.
Still after everything we have only heard from the company once or twice since we have accepted the price.
Be warned, if you want service don't go with Robinson And Jackson Swanley, incompetent, lazy, money grabbing salesmen.
If you want your house only to be sold and you don't care about service, go to an online one.
If you want to sell your house, constantly have to chase up your estate agent, pay over the odds in comparable to the service you get and then get absolutely no contact for months because they have got you an acceptable offer, go to Robinson & Jackson in Swanley, they would be perfect for you
Comment on agent fees
Good fees if we had received a service in return
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Latest Reviews
28th Oct 2017
reviewed by 'Sophie'
1st Apr 2017
reviewed by 'Jon'
Opening Hours
Address
Robinson Jackson Partnership
39 High Street
Swanley
Kent
BR8 8AE
01322 666444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Oct 28,2017
Oct 28,2017
3
people found
this helpful
this helpful
We sold and brought with robinson jackson a month ago and was the worst expereince of my life. They sold us a lie just so we would sign on the dotted line.
Sales progression department a joke. Rude, unprofessional, constantly had to chase them up. ...
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Comment on agent fees
Bad as to complete lack of service
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Apr 01,2017
Apr 01,2017
4
people found
this helpful
this helpful
Great saleman, awful estate agent
This was our first time we had sold a property so when Matt came in with his Salesman approach of 'I know 200 people looking for a house like your's' I should have known it was too good to be true ...
read full review
read full review
Comment on agent fees
Good fees if we had received a service in return
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Yes
No fees information available
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Last updated at 11:51 AM 07/01/2020 by Amie Edwards
