I can concur with all of the comments listed previously. Citiquays are totally incompetent when it comes to communication and providing even a very basic level of client service.
I rent a 2 bed flat from them and had one of the tenants replaced after a year. I was assured this would be a smooth process, yet I had to chase them for 2 weeks to give the new tenant a copy of the contract and reference form. Despite Citiquays doing nothing to help the move of this person, they still charged