STAY AWAY from COUNTRYWIDE PLC and FULFORDS. Ripped off, misinformed, landed with scum as tenants who are encouraged to work the benefits system by Fulfords. Our property has been destroyed, Fulfords have employed cowboys (probably relatives) for erroneous repairs, tenants smoking and doing drugs, Countrywide 'insurance' taking 6 months to organize eviction - and ongoing! Noone knows what the hell is going on. We are thousands out of pocket and our property may need thousands in repairs. Everything that could go wrong has done and this appalling 'management' agency could not care less.
What agent could do to change your mind?
I think Countrywide operate in a such a way that their staff can not be bothered to ensure Landlords interests are protected. The bottom line is they want their fees, they get us to pay for legal protection and then ensure their fees are the first thing protected! it is an immoral racket made worse by the benefits and bleeding heart culture of the UK where individuals are encouraged to exploit homeowners and the benefit system so they can remain jobless and live for free.
I have encountered no professional pride or integrity in any dealings so it is hopeless to imagine change is possible.