“I have been with this letting agent since the 1st ......”
2 Star Review
Mar 18,2017
By:
'Jim'
Mar 18,2017
Branch: Glasgow, 104 Bellgrove Street
Services: Lettings (as a Tenant)
Rent PCM: £395
Would you recommend?: No
Postcode: G73
Branch: Glasgow, 104 Bellgrove Street
Lettings (as a Tenant)
Rent PCM: £395
Postcode: G73
3
people found
this helpful
I have been with this letting agent since the 1st of March when I signed my lease and found that only one of the two locks on the main door worked and the sink is blocked.
When I called to resolve the problem with the repairs line, I was told that the issue could only be fixed with confirmation from the landlord. The landlord seemingly never got back to the agent and therefore, 3 weeks later, the issue is still occurring.
When I called the emergency number to see about getting the issue fixed because the sink was not draining, I was informed that removing the seal on the U-bend to drain the sink meant that I was liable for fixing the issue with the sink!
I understand that things like this happen and I can appreciate that the agent is stuck in between but they have not been able to provide me with any way to proceed and, when asking the team how to proceed, I was met with no response other than to wait for the landlord to respond. Meanwhile I can't was dishes.
Interestingly, when I first took out the lease (before I had moved in), they asked me to put a review on the web for them. The move-in was fairly smooth though the landlord (apparently) held that up too but I'm glad I held off writing a review now.
If 1-2 Let are reading this, tenants expect that they are able to have issues with their property resolved promptly. Any other agent I've been with had numbers specifically for each of the tradesmen I would require and they would fix the issue. Who pays for said issue would be resolved later. THIS is the way this kind of problem should be dealt with.
If the problem was more minor, for example a door not closing properly or some damaged paintwork, I would of course give this a bit more leniency as it's not urgent. But this specific problem means that I simply cannot be in the flat for a length of time.
Credit where it's due, the people I've spoken to regarding the issue have been very kind and seem to be understanding. They place the blame of the delays at the landlords feet. I don't know if that truly is the case but they seem genuine. However, a full review of the processes that are applied at 1-2 Let really needs to be done.
3
people found
this helpful
Was this helpful?
Yes