Glasgow - West End, Glasgow, G11
4.9/5, 248 reviews
98% recommended
98% sales valuation accuracy
99% sales fee satisfaction
67% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

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“Fantastic service from Lynette and Jamie. Selling a house can ......”

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Mar 28,2017
Minithumbup
By: 'Dane'
Mar 28,2017
0 people found
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Fantastic service from Lynette and Jamie. Selling a house can be stressful and the team took that away. Regular updates and great advice combined with a professional, efficient and experienced service. Thanks for making it easy guys :=)
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Good fees
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Opening Hours
Address

Pacitti Jones
6 Havelock St (off Byres Rd)
Glasgow
City of Glasgow
G11 5JA
0141 334 6444

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £82,000 £880,000
Lettings 67% 99% £450 £775
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 1 0 103 2 14 0 123 3
Areas covered
  • G11
  • G3
  • G4
  • G63
  • G12
  • G15
  • G2
  • G61
  • G14
  • G13
  • G1
  • G20
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

Images & Videos

“Thanks...”

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Jun 28,2022
Minithumbup
Gosia
By: 'Katie'
Jun 28,2022
0 people found
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Excellent service, good communication throughout and all staff were very helpful and friendly. Thank you especially to Donna Todd and also to Gosia Chylinska who helped me throughout the process as a first time buyer....
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“High level of service...”

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Jun 13,2022
Minithumbup
Dougal
By: 'Eleanor'
Jun 13,2022
0 people found
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We bought our house 16 years ago via Pacitti Jones and they were absolutely brilliant throughout that process. Since then we have remortgaged 3 (might be 4, I can't remember now!) times as each fixed rate finished and each time we have been delighted with the level of ...
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“Dougal is brilliant...”

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Jun 10,2022
Minithumbup
Dougal
By: 'Gabby'
Jun 10,2022
0 people found
this helpful
Dougal just helped us secure a better deal when remortgaging our property in Glasgow. This was our 2nd remortgage and he was extremely helpful in helping us figure out how to increase our LTV ratio and speak to the bank to get us a better ...
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“Highly Recommended...”

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May 09,2022
Minithumbup
Dougal
By: 'Lynn McNally'
May 09,2022
0 people found
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Dougal was highly recommended to us from a friend and having worked together on securing our mortgage, I would happily recommend him to others. Dougal was always clear and efficient, ensuring the process ran smoothly. Thanks again!...
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“Paccitti Jones were effective and efficient i......”

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Apr 25,2022
Minithumbup
Gosia
Alison
By: 'Beth'
Apr 25,2022
0 people found
this helpful
Paccitti Jones were effective and efficient in assisting me with my property purchase. They were nice to work with and would highly recommend...
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“First class advice and support highly recommended...”

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Apr 05,2022
Minithumbup
Dougal
By: 'Lauren'
Apr 05,2022
0 people found
this helpful
Dougal Robson supported us with our mortgage renewal and I would highly recommend. He guided us through the process, ensured he fully understood our needs and expectations as well as being super efficient with communication and follow up. We are extremely satisfied and wouldn’t ...
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“Excellent...”

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Apr 04,2022
Minithumbup
Dougal
By: 'Deanna'
Apr 04,2022
0 people found
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As a first time buyers I would highly recommend using Dougal Robson, he was there from start to finish answering all our questions couldn’t ask for someone better...
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“Dougal provided us with excellent assistance ......”

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Mar 21,2022
Minithumbup
Dougal
By: 'Jamie'
Mar 21,2022
0 people found
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Dougal provided us with excellent assistance from the very start. Being first-time buyers, we had many questions which Dougal was able to answer not only quickly but clearly. He even went out of his way to ensure we got the best rate for our mortgage ...
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“Clear and insightful advice from Dougal as per!...”

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Mar 20,2022
Minithumbup
Dougal
By: 'Steve C'
Mar 20,2022
0 people found
this helpful
Clear and insightful advice from Dougal once again, strongly recommended if you need assistance with your current or future mortgage. Patient, helpful and always available when needed, Dougal is a trusted advisor for one of lifes more complicated matters....
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“Dougal has helped us secure our new Mortgage ......”

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Mar 18,2022
Minithumbup
Dougal
By: 'Andrew'
Mar 18,2022
0 people found
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Dougal has helped us secure our new Mortgage for our Dream house, he has been great from the start and made the whole process seem very smooth and easy. He was always available to answer any questions we had along the way. Would recommend highly....
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“Trusted advisor...”

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Mar 14,2022
Minithumbup
Dougal
By: 'Lisa'
Mar 14,2022
0 people found
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Dougal has helped me with all my mortgage planning over the last few years, giving me great advice and seamless transitions. Not to mention saving me money! Delighted with the support he's giving me - very responsive and always impartial. Highly recommend....
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“Dougal is outstanding. I have consulted him ......”

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Mar 09,2022
Minithumbup
Dougal
By: 'A'
Mar 09,2022
0 people found
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Dougal is outstanding. I have consulted him for advice on a number of occasions and each time he has provided valuable advice and support. We are delighted with the first class service. Prompt responses, organised and impartial....
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“I have consulted Dougal for advice on a numbe......”

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Feb 23,2022
Minithumbup
Dougal
By: 'Steven'
Feb 23,2022
0 people found
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I have consulted Dougal for advice on a number of occasions since taking out my first mortgage and each time he has provided valuable and impartial advice and support. I will not hesitate to make use of his expertise again in future....
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“Very Responsive Mortgage Advisor!...”

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Feb 17,2022
Minithumbup
Dougal
By: 'Kathleen W'
Feb 17,2022
0 people found
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Very Responsive Mortgage Advisor! Dougal clearly answered all the questions I had about the process of getting a mortgage and was very quick to respond to any subsequent queries. Easy to talk to throughout over various communication methods (telephone/teams/etc.). Explained all the relevant ...
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“Trusted advisor...”

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Feb 15,2022
Minithumbup
Dougal
By: 'Adam'
Feb 15,2022
0 people found
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Dougal is an outstanding advisor - he asks the right questions, presents options clearly and gives very practical advice in the interests of his clients....
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“Dougal has hugely supported every step of my ......”

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Jan 21,2022
Minithumbup
Dougal
By: 'Rachel S'
Jan 21,2022
0 people found
this helpful
Dougal has hugely supported every step of my mortgage journey! From providing guidance and advice during my first mortgage, to helping with mortgage renewals and patiently explaining future mortgage options as I prepare to buy and sell. Dougal is always very thoughtful and considered in ...
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“Fantastic service...”

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Jan 19,2022
Minithumbup
Dougal
By: 'Laura'
Jan 19,2022
0 people found
this helpful
Dougal is very good at explaining mortgages and patient with someone who has no idea how they work. He helped me buy my first house around 8 years ago and has since helped me buy my next house as well as supporting with renewals etc. He ...
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“I have gone to Dougal for mortgage advice (ei......”

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Jan 14,2022
Minithumbup
Dougal
By: 'Richard bolton'
Jan 14,2022
0 people found
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I have gone to Dougal for mortgage advice (either new mortgage or renewing) a number of times now and he has been brilliant every time. He offers great knowledge of the market and what is available. Dougal explains it so it makes perfect sense and ...
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“I cannot recommend Dougal highly enough....”

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Dec 15,2021
Minithumbup
Dougal
By: 'Darren'
Dec 15,2021
0 people found
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I cannot recommend Dougal highly enough. He helped us negotiate the complexities associated with buying a new build house. This involved applying for a second mortgage as the initial mortgage offer lapsed as the build time exceeded the period during which it was valid. Nothing ...
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“Helpful, efficient- first class service!...”

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Dec 14,2021
Minithumbup
Dougal
By: 'Suzanne'
Dec 14,2021
0 people found
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Dougal has been assisting my husband and I with our mortgage and remortgage applications for almost 10 years. He helped us with our most recent application in November this year. Dougal completely took the stress away from a process that can sometimes be overly complicated and ...
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“Outstanding!...”

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Dec 09,2021
Minithumbup
Dougal
By: 'Stuart'
Dec 09,2021
0 people found
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Outstanding service from start to finish. Dougal was patient and carefully talked me through all options taking the time to explore my concerns and answer my questions. The whole process was extremely slick and easy and I wouldn't hesitate to recommend Dougal and the team!...
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“This was the 4th time Dougal has supported me......”

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Dec 06,2021
Minithumbup
Dougal
By: 'J'
Dec 06,2021
0 people found
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This was the 4th time Dougal has supported me and as before he has been super helpful, personable, efficient and understanding couldn’t recommend him enough (and I have to a few people who have been just as happy)...
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“I had a wonderful experience with Dougal....”

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Nov 22,2021
Minithumbup
Dougal
By: 'Tanya'
Nov 22,2021
0 people found
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I had a wonderful experience with Dougal. He was helpful and patient and knowledgeable. During all the ups and downs and changes of COVID he gave valuable information and helpful suggestions which lowered the stress of looking for a mortgage. He was generous with his ...
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“Excellent service & superb staff....”

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Nov 18,2021
Minithumbup
Victoria Kennedy
By: 'Brian Smith'
Nov 18,2021
0 people found
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Excellent service & superb staff. Took the stress out of selling !! Straight forward process & sold in 2 days …..!!!...
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“Couldn't Recommend Dougal Enough...”

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Nov 17,2021
Minithumbup
Dougal
By: 'Keith Wilmoth'
Nov 17,2021
0 people found
this helpful
Dougal has helped us secure two mortgages and porting an existing mortgage to secure a new property. Dougal was very helpful and supportive along the way and kept us informed at every step. Dougal explained each step and was there to answer all our queries. ...
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“Very Helpful...”

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Nov 16,2021
Minithumbup
Dougal
By: 'Jen'
Nov 16,2021
0 people found
this helpful
I was given Dougal's details from a friend that used him to help with her remortgage because he was so helpful and I have to agree. I found him to be patient and helped explain all of my options before spending some time finding out ...
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“Highly professional and friendly service. Fr......”

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Nov 09,2021
Minithumbdown
Lisa
Victoria Kennedy
By: 'Laura'
Nov 09,2021
0 people found
this helpful
Highly professional and friendly service. From beginning to end, Lisa made the whole process efficient and professional. All staff were friendly and went above and beyond to ensure excellent communication at all times. We will definitely be recommending Pacitti Jones, West End to anyone requiring ...
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“Highly recommend...”

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Oct 29,2021
Minithumbup
Dougal
By: 'Kally'
Oct 29,2021
0 people found
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Dougal has guided us through two moves and has been brilliant - quick, knowledgeable and very helpful. Highly recommend and it really helps to feel someone is listening and taking care on your behalf....
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“Dougal was highly recommended to me by my bro......”

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Oct 25,2021
Minithumbup
Dougal
By: 'David'
Oct 25,2021
0 people found
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Dougal was highly recommended to me by my brother and i couldn't be more pleased with the service. He was excellent throughout, from the very open and honest initial chat to the clear and knowledgeable walk through of the mortgage options. Many thanks Dougal for ...
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“Will always recommend Dougal...”

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Oct 22,2021
Minithumbup
Dougal
By: 'Mhairi'
Oct 22,2021
0 people found
this helpful
Dougal always provides the highest level of service with his professional advice and insight. He has helped me navigate various mortgage renewals now, and I will always recommend his services to any friends and colleagues. If you're looking for a simple, straightforward and stress free ...
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Staff picture Dougal
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Staff picture Victoria Kennedy
Staff picture Lisa
Staff picture Gosia
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Staff picture Alison
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 2:29 PM 07/05/2019 by allAgents

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Pacitti Jones

Branch - Glasgow - West End, Glasgow, G11