I had booked for a valuation of my property on Saturday 21 April 2012 with a member of staff named Michael. We had a long discussion about current market conditions and price of houses in Mitcham area. I then asked him to send someone for a valuation that same evening at 4.30 pm. I was told that someone called Kieran will be coming. I had also specifically stated that if for any reason his staff is not able to come to my property that someone gives me a call.
During the day I had a good clear out and tidied up my house to make it presentable. I cancelled all my other committments and I waited for Kieran to arrive at 4.30. I waited until 5.00 pm and no one turned up and no one had the decency to call.
I then called the Office, and asked to speak to Michael but he was on the other line. The member of staff took my details and said that Michael will call me back. Michael did not call me back but someone else did. He said that he was sorry that no one turned up. But I felt that apology was not good enough as I felt that I had wasted my entire day waiting for someone to turn up.
I was so annoyed and fuming.
What agent could do to change your mind?
At least inform the customer when you are unable to make the appointment.