Paul Goldie was very helpful from the day we started looking for a flat. While other agencies never contacted us again, he stayed in touch, and kept me updated of the available flats.
When we decided to put an offer on one, he clearly and patiently introduced the procedures to us and gave us a hand afterwards as well. We were really impressed by the customer care and the way we were treated. (I.e. keeping us updated even via post on the stage of the whole process.)
As a summary, we are really happy with the service provided, and are over the moon with our choice.
We've already recommended Alan Harvey to our friend who is looking to move in to a new home later on this year.