Ludlow and Thompson have been the worst lettings agents I have ever dealt with. We have been repeatedly lied to throughout our tenancy. Our house was in a state of disrepair when we moved in, despite repeated promises of renovation before we moved in, we informed them immediately of the problems but they were never resolved. The conditions were appalling; dirt, mold, damp, mice, broken appliances, windows... the list goes on and on. Environment health have been involved, these were not petty grievances on our part. We were spun stories constantly about work being about to be carried out, blame placed on all quarters. There was ongoing animosity between the landlord and the agents however we could never ascertain who was at fault as e always had conflicting stories. I have to say I have never experienced such a level of deceit from a company, they lied straight to our faces on a number of occasions, and they smiled as they did it.
Kerry Lindsay was especially unhelpful, she was given as our contact in the company, though she is based in Manchester. She seemed to be a tactic to divert our problems away from our local office so as to avoid the work being carried out. She repeatedly denied knowledge of the complaints even though we had the emails we sent her and her confirmation of receipt and promises of work to be carried out. At times she even admitted to lying, though with the usual round about way that the agents seem to adopt. We were frequently pawned off on outside agents who did absolutely nothing but buy them more time to not do the work.
I would recommend anyone considering letting with Ludlow and Thompson to be very very careful, we have had a dreadful experience.
What agent could do to change your mind?
Not lied about the work to be carried out, the condition of the house.
Dealt with the matter locally instead of outsourcing it to obviously incompetent staff.