Utile Dulci
London, W8
4.1/5, 9 reviews
78% recommended
50% sales valuation accuracy
75% sales fee satisfaction
0% lettings valuation accuracy
86% lettings fee satisfaction



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“I had a horrible experience trying to rent a property ......”

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Apr 21,2012
Minithumbdown
By: 'vickystix'
Apr 21,2012
2 people found
this helpful
I had a horrible experience trying to rent a property through this agent. Found the 2 bed property in Battersea advertised on Gumtree, arranged a viewing and decided to proceed. Went to the Utile Dulci office in Earls Court, no official office, are based in the basement of the Andrew Lister office. Highly disorganised, paperwork everywhere. Was told had to pay holding deposit in cash or cheque, no card payment facilities. Gave deposit and felt instant dislike from agent, he questioned our low income, although easily enough to cover rent, and asked if I was aware of having to pay bills.

During the process of getting the Tenancy Agreement together was treated in a highly derogatory manner, agent was rude and abrupt. Agent was only contactable through a Hotmail Email account so still unsure of authenticity. Although we provided every piece of documentation required including references stating our exemplary tenancy history and proof of income, had many obstacles put in our way. Was asked for a guarantor although we provided references from previous Landlords. Agent showed prejudice against the fact that one guarantor was from outside UK, although my friend, who he had met, is Irish and so her family are also Irish. Although agent is French and Landlord is Spanish. There was no stipulation that guarantor had to be from within UK in Tenancy Agreement.

We also had to have a clause added to Tenancy Agreement stating the requirement of a legal Guarantor as no reference was made to it in agreement but a signature was required at the end. Assumptions were also made regarding transactions of our bank statements that simply weren't true.

We were told that our application was "high risk" and then the next day that the Landlord didn't want to continue with us. I sent an email asking for an explanation and explaining any statements in his email that had been made about our application that were mistaken or incorrect. Had no reply and then two days later saw the property listed once again on Gumtree, although our holding deposit was still with the agent. Called number listed on the advert and was told by his colleague that it was the Landlord's decision to relist the property and only our agent can take it down. I explained that I had tried to contact him to no avail.

Received a reply the following day from agent saying he was sorry but it was the Landlord's decision and he is to return the holding deposit to us. Said that the current tenants had suddenly decided to stay and the Landlord prefers that option. We gave our details for the payment to be returned but asked for our documentation back and for postage and loss of interest cost reimbursed as a goodwill gesture for inconvenience, as we had given our notice on current properties. This request was ignored and the deposit returned. When I queried this with him and said we may have to take our case further, as we had been mistreated and he had been completely unprofessional, received an abusive reply in which he refused to pay us any administration costs as he "knows his rights" and admitted that it had been his influence that had swayed the Landlord's decision not to proceed with us and this final request had "confirmed his suspicion."

Do not do business with this agent Julien Pitras, he has no communication skills or compassion towards individual circumstances. Made things as difficult for us as possible and let all decisions be swayed by his own prejudice.
Was this helpful? Yes
By: julien
Nov 09, 2012
I did not know that I was on this website...Thank god there is only one in 11 years...What Vicky forgot to mention is that they were both working in the same company on very low income, as well one of them could not provide letter from landlord, last but not least the guarantor was unemployed and the other one from abroad...I am sorry if they are disappointed but this is a business and the Landlord/ I cannot run risks...Holding deposit has been returned but no we do not reimbursed post stamps, sorry they agreed with a holding deposit document that stipulates that in the event the Landlord change his mind we refund in full the holding deposit...When payment was made, they called back with the most rude and abusive language !!!

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Opening Hours
Address

Utile Dulci
54 Pembroke Road
London
Greater London
W8 6NX
07958183364

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 75% £0 £0
Lettings 0% 86% £1,350 £3,467
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 6 2 0 0 1 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Julien was very responsive, effective, and re......”

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Jun 08,2021
Minithumbup
By: 'Johannes'
Jun 08,2021
0 people found
this helpful
Julien was very responsive, effective, and reasonable as my property manager. He is professional and had a clear mission to ensure that all his tenants were taken care of....
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“I have been working / renting with Utile Dulc......”

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Jun 02,2021
Minithumbup
By: 'Maria Averkina'
Jun 02,2021
0 people found
this helpful
I have been working / renting with Utile Dulci for almost 4 years now (moved in twice with them). My experience has been nothing but fantastic - Julien is the agent I am normally dealing with and he has always been there for me. The first move ...
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“Utile Dulci was my landlord for a property in......”

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Dec 06,2019
Minithumbup
By: 'David'
Dec 06,2019
0 people found
this helpful
Utile Dulci was my landlord for a property in London for over 2 years and provided a fantastic service. They were quick to respond to queries and resolved any issues in a speedy and professional manner. I would highly recommend and trust their services implicitly....
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“Julien was practical and efficient. We were able to get ......”

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Aug 31,2017
Minithumbup
By: 'Joann'
Aug 31,2017
0 people found
this helpful
Julien was practical and efficient. We were able to get things processed quickly because of his help. He can be busy at times but he will always get back to you and will try to answer every time.He is a credible agent . Much better ...
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“I am sorry to see that some people are complaining ......”

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Feb 02,2016
Minithumbup
By: 'I.'
Feb 02,2016
0 people found
this helpful
I am sorry to see that some people are complaining about Julien. He helped us rent a flat and we had a great experience with him. We were completely new to the UK and had to find a flat in a few days. He was ...
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Comment on agent fees
His fees were lower than what most agencies are charging and he still provided great service.
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“I have to say that I am very confused by ......”

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Jul 03,2015
Minithumbup
By: 'James'
Jul 03,2015
0 people found
this helpful
I have to say that I am very confused by the review. I have been renting a property via Mr Pitras and I have to say that I find him very efficient in dealing with issues, he always answered his phone and is easy to ...
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Comment on agent fees
That was a one off of ‚£240 including VAT...Foxtons wanted ‚£480...
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“Dealing with Julien has been the worst experience I have ......”

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Nov 10,2014
Minithumbdown
By: 'Jonathan'
Nov 10,2014
6 people found
this helpful
Dealing with Julien has been the worst experience I have ever had in dealing with a property agent. I would strongly recommend that you do not deal with this company. My experience exactly mirrors that of the other terrible review on here! I'm sure that ...
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Was this helpful? Yes
By: Julien
Jan 24, 2015
View all comments (1)
Dear James, I have never met you as you know. You looked at a Bedroom with the owner directly not me...then The landlord asked me to collect some references, your job reference was great but your Landlord's reference was not from the Landlord but a managing agent who wrote a reference with no details and no headed paper...anyway the landlord asked to delay the moving in date by one week from the 1st to the 8th...it was apparently notified to you that the rent was payable monthly...then when w ...

“I was looking at this site with a view towards ......”

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Jun 19,2013
Minithumbup
By: 'Norman'
Jun 19,2013
0 people found
this helpful
I was looking at this site with a view towards writing a poor review on the agent we used when renting a property whilst we house hunted. Out of curiosity, I checked on Utile Dulci and was disappointed to see the negative review. Julien was ...
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“I had a horrible experience trying to rent a property ......”

Share on :
Apr 21,2012
Minithumbdown
By: 'vickystix'
Apr 21,2012
2 people found
this helpful
I had a horrible experience trying to rent a property through this agent. Found the 2 bed property in Battersea advertised on Gumtree, arranged a viewing and decided to proceed. Went to the Utile Dulci office in Earls Court, no official office, are based in the ...
read full review
Was this helpful? Yes
By: julien
Nov 09, 2012
View all comments (1)
I did not know that I was on this website...Thank god there is only one in 11 years...What Vicky forgot to mention is that they were both working in the same company on very low income, as well one of them could not provide letter from landlord, last but not least the guarantor was unemployed and the other one from abroad...I am sorry if they are disappointed but this is a business and the Landlord/ I cannot run risks...Holding deposit has been returned but no we do not reimbursed post stamps, s ...
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