“Paid the advance payment to 'secure' a property. We were ......”
1 Star Review
Mar 21,2017
By:
'Angry'
Mar 21,2017
Branch: Staines, 146\/148 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1550
Would you recommend?: No
Postcode: TW18
Branch: Staines, 146\/148 High Street
Lettings (as a Tenant)
Rent PCM: £1550
Postcode: TW18
5
people found
this helpful
Paid the advance payment to 'secure' a property. We were unable to proceed and notified Frost's in writing 2 days after viewing (over a weekend). We expected to have the Reference Fee element of the Advance Payment refunded as no references were taken up and no personal details provided. We have been told that we have forfeit the entire sum. What kind of business practice is this that a company can charge for a service they have not provided. This is entirely unreasonable and unacceptable as no costs were incurred on their part in respect of the References. I should also add that Frost's did not reply to my email, instead rely on second-hand car salesman techniques. AVOID these charlatans!
The Overall Rating should allow for NO STARS, btw.
Comment on agent fees
A license to print money.
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