They allowed one of our properties to fall into disrepair despite the tenants constantly advising them of the problems such that it cost us twice as much to fix than it would have if we had known of the issues immediately. As a result we have had to lower the rent to keep the tenants. Over 6 months after we stopped using them they are now using photos of our property to market someone elses property for rent on right move. They are only interested in fees and it suits them if tenants move on every 6 months as they get more fees. Beware!