Poor service received for the large 'administration' fee I paid. They kept moving the move-in date back, which made booking removals/time off work problematic. I still don't have a copy of the contract and they were confused about me asking for a gas safe certificate (legal requirement and a standard for all other agencies I have dealt with).
When I arrived to get the keys, they made me sign an "inventory" before I could have the keys, even though I hadn't seen the property. The inventory consisted of a few badly printed photos of some of the rooms. Every other agency provides a professional detailed written inventory of everything. Poor value for the £70 paid for 'check in' (I've never had to pay an inventory fee for moving in before either).
Very slow in replying to requests for maintenance - many of the original problems with the property have still not been sorted out, even though they were notified over a month ago.