“I cannot express my disgust in Reeds Rains! From start ......”
1 Star Review
Mar 16,2017
By:
'Beth'
Mar 16,2017
Branch: Garforth, 35a Main Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LS25
Branch: Garforth, 35a Main Street
Lettings (as a Tenant)
Postcode: LS25
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I cannot express my disgust in Reeds Rains! From start to finish they were horrendous! When we moved in i was without hot water and heating for 3 weeks and i could not get an engineer myself as the fee would fall on me. The landlord would not answer his phone to sort this. I split up with my partner half way through the tenancy, may i add his brother was physically aggressive and he kept coming round. Reeds Rains would do nothing to help! I understand i had a 12 month contract however i would expect when i was in danger that they would have at least lifted a finger! His mother who also lived within 100 metres attacked me in the street multiple times and i could do nothing about this. The landlord finally agreed to put it back on the market but not lower the rent so i could possibly get out earlier but this took months! In the end i actually took a picture myself and put this on social media and they called me and told me to take it down. I advised as soon as this is advertised online i would and within the hour after months of waiting surprise surprise it was on! At the end of the tenancy it took 2 months for me to get my bond back (may i add got £120 taken off due to MORE fees) and the only reason i got this back so soon was because i pushed and pushed and my landlord did not respond so the advisor agreed to pay it back eventually. I would never ever let or buy with reeds rains, after speaking to friends and family after they have had similar issues with them and they are just money grabbers! They are not interested in customer services what so ever! I find this amusing how they only post positive comments on their page and not the negative ones and actually how they have dealt with this response.
Comment on agent fees
The fees are disgusting! i cannot believe the land lord does not pick up these fees, especially the check out fees! its not my choice he decides to use an external company!
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