Taken to court unknowlingly and very underhanded.
After marketing my property with Gates, I had trouble from almost the outset. So I instructed another agent also on the basis of 'may the best one win!' I was promptly called by a lady from Gates once they found out I had added another agent, and whom was exceptionally rude and challenged my decision to instruct another agent, I merely shrugged this off and put it down to her having a bad day. I was also informed at this point that I'd received an offer on my property (one I would have taken I might add) but that I had rejected it?! Simply untrue, and I'd never had the call to advise me of any offer in the first place, never mind reject it!!
They did eventually sell the house and I accepted a lower offer from a new buyer. This was traumatic to say the least, the new purchaser wanting to change the goal posts and push move in dates all the time etc.. Eventually I cracked and pulled the sale from that purchaser as enough was enough.
Very quickly the other agent sold it as someone had been waiting in line in case things fell through, I accepted an offer the same as the previous purchaser (so wasn't Gazumping), the sale went through. Months went by and I applied for a new mortgage, my credit file came back with an alert of a CCJ on it....yes you guessed from Gates Estates!! they had underhandedly sent letters of correspondence to the wrong address and not the one they had on file and had used previously, warning me of court action for loss of profit. A court date went by that I had no way of knowing was happening and low and behold a judge issued me with a CCJ. Luckily I caught this in time, paid the judgement of £1500 to clear my name. This stinks as they claim the charge of £1500 was for Admin they did absolutely nothing as the sale had hardly progressed with them, they did almost zero advertising, and when I asked for a breakdown of why the charge was so high I basically got a copy of and invoice which said charges for sale - £1500!!!
Do not trust, his staff are rude and discourteous, made me feel like I was a nuisance, didn't give the service one should expect from an agent and they clearly have admin issues if they cant tell whether I have had an offer made on a property or sending legal admin to unknown addresses, in my case a court summons! - Smells a bit fishy to me don't you think?
Comment on agent fees
Fees were reasonable, that's about the only thing going for such a poor agent.