“I have three houses in Halifax, let through Whitegates. The ......”
4 Star Review
Feb 14,2017
By:
'John'
Feb 14,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: HX1
Lettings (as a Landlord)
Postcode: HX1
0
people found
this helpful
I have three houses in Halifax, let through Whitegates. The agency changed hands a couple of years ago after some difficult times, and recently the office has been much more on the ball. I did think about changing agent, but decided to stick with Whitegates. ...
read full review
Comment on agent fees
I'm happy with the commission rate, and think/hope that any fees charged to tenants are also reasonable.
0
people found
this helpful
Was this helpful?
Yes
“Interesting that Whitegates no longer have a link to this ......”
1 Star Review
May 13,2014
By:
'LH'
May 13,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: HX3
Lettings (as a Tenant)
Postcode: HX3
3
people found
this helpful
Interesting that Whitegates no longer have a link to this website on their front page any more.
For the second time, I have received a text message stating my rent is overdue the day AFTER it left my bank account! I complained the first time ...
read full review
What agent could do to change your mind?
As I said last time:
they need to be professional in dealings with tenants and in my experience, aren't.
They need to follow up on promises to deal with maintenance issues in a timely manner instead of leaving it for 6mths with no action.
Meet their contractual obligations.
It's really not rocket science.
Attached Filesnbsp;
3
people found
this helpful
Was this helpful?
Yes
“The living room carpet in the flat fitted very badly ......”
2 Star Review
Nov 28,2012
By:
'LH'
Nov 28,2012
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: HX3
Lettings (Prospective customer)
Postcode: HX3
2
people found
this helpful
The living room carpet in the flat fitted very badly and generally not in good condition. Whitegates staff agreed it needs replacing - I said I'd replace it and fit the carpet if they would negotiate a discount from the first month's rent.
Paintwork throughout ...
read full review
What agent could do to change your mind?
Turn up to appointments at the time allotted instead of saying "I'm running late". If I can turn up on time, so can they. Lack of punctuality once is acceptable. Twice is unprofessional.
Return calls when they are promised!!! Not once has this been done so far!
Don't leave the prospective tenant waiting from Friday to Tuesday afternoon with no news, only to tell them when they ring that you've done half a job.
Be more professional about paperwork and putting things in writing to protect the tenant. This isn't a one way process just for the benefit of Whitegates.
Expedite the process when the prospective tenant is ready to move. Why does it need to take several days to make a phone call or send an email????
Be more communicative! It takes 30 seconds to call me and say what has or hasn't happened and I wouldn't be so bloody frustrated. Send an email. Again, seconds to do, but it shows professionalism and keeps the client happy. It's not rocket science or difficult.
Please, please pull your fingers out and do the things you are supposed to do as a letting agent in the timescale suitable to the client.
Without a significant and immediate change in the way this is currently being dealt with by Whitegates, I would be very reluctant to deal with the company again. I will NOT recommend them to anyone who asks for my opinion.
Attached Filesnbsp;
2
people found
this helpful
Was this helpful?
Yes