100% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Mar 14,2017
Mar 14,2017
8
people found
this helpful
this helpful
We used Michael Graham Stony Stratford as letting agents while we were overseas for 3 years.
As soon as our tenants moved in we started to receive requests such as you need to replace the cooker as it's broken which in actual fact just amounted to the tenant not having reset the timer switch. However, what was very clear was that the Michael Graham team were merely acting as a conduit for messages while making no effort whatsoever to actually resolve anything themselves.
Whenever we asked for information they always had to go back to the tenant which again indicated that they'd just relayed the tenants' complaints and made no effort themselves to act as our agent and either try and resolve the issue or obtain enough information for us to make an informed decision.
Indeed, whenever I challenged staff on what value they were adding it seemed to come as a surprise that acting as an agent meant anything more than just passing messages from the tenants to us.
After 9 months overseas my wife returned to the UK on business and visited our house. She saw evidence of muddy bikes being ridden over our (light coloured) carpets inside the house and asked that the agent be more careful in inspecting the house in future.
Unfortunately over the next couple of years the periodic inspection reports amounted to no more than the house is being maintained in a good condition and were otherwise completely uninformative.
Each time we called the office we talked to someone different who seemed equally unaware of what was expected of an agent and it often felt as if we were having to train them by telephone.
It was only as our return to the UK neared and we got a tenant request to renew the electrical certification 6 months early that we discovered that the tenant had installed a jacuzzi (in a grade 2 listed building) and that they had bodged an electrical spur to power the jaccuzzi and the lights (and presumably wanted us to pay to have it done properly in order to achieve certification again).
In addition it transpired that (grade 2 listed) woodwork had been whitewashed over, the tenants had built in their own modern wardrobes and a host of other changes had been made. Numerous personal items of ours that had been left in the attic or in a storage shed were missing (my daughter's football goal was found smashed to pieces in bushes over the back garden fence), paving had been smashed and removed to make more parking space and numerous fencing panels had been kicked out to create access for the tenants children to a council play park behind the house.
All in all Michael Graham Stony Stratford had demonstrated gross negligence and incompetence throughout and could not recommend their letting business to anyone.
As soon as our tenants moved in we started to receive requests such as you need to replace the cooker as it's broken which in actual fact just amounted to the tenant not having reset the timer switch. However, what was very clear was that the Michael Graham team were merely acting as a conduit for messages while making no effort whatsoever to actually resolve anything themselves.
Whenever we asked for information they always had to go back to the tenant which again indicated that they'd just relayed the tenants' complaints and made no effort themselves to act as our agent and either try and resolve the issue or obtain enough information for us to make an informed decision.
Indeed, whenever I challenged staff on what value they were adding it seemed to come as a surprise that acting as an agent meant anything more than just passing messages from the tenants to us.
After 9 months overseas my wife returned to the UK on business and visited our house. She saw evidence of muddy bikes being ridden over our (light coloured) carpets inside the house and asked that the agent be more careful in inspecting the house in future.
Unfortunately over the next couple of years the periodic inspection reports amounted to no more than the house is being maintained in a good condition and were otherwise completely uninformative.
Each time we called the office we talked to someone different who seemed equally unaware of what was expected of an agent and it often felt as if we were having to train them by telephone.
It was only as our return to the UK neared and we got a tenant request to renew the electrical certification 6 months early that we discovered that the tenant had installed a jacuzzi (in a grade 2 listed building) and that they had bodged an electrical spur to power the jaccuzzi and the lights (and presumably wanted us to pay to have it done properly in order to achieve certification again).
In addition it transpired that (grade 2 listed) woodwork had been whitewashed over, the tenants had built in their own modern wardrobes and a host of other changes had been made. Numerous personal items of ours that had been left in the attic or in a storage shed were missing (my daughter's football goal was found smashed to pieces in bushes over the back garden fence), paving had been smashed and removed to make more parking space and numerous fencing panels had been kicked out to create access for the tenants children to a council play park behind the house.
All in all Michael Graham Stony Stratford had demonstrated gross negligence and incompetence throughout and could not recommend their letting business to anyone.
Comment on agent fees
100 pounds per month, but virtually no value provided for that fee
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Jul 2017
reviewed by 'Disappointed'
14th Mar 2017
reviewed by 'Disgruntled'
Opening Hours
Address
Michael Graham Estate Agents
81 High Street
Stony Stratford,Milton Keynes
Buckinghamshire
MK11 1AT
01908 307300
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 0% | 0% | £1,600 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 1 | 1 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Aug 18,2021
Aug 18,2021
0
people found
this helpful
this helpful
Great experience. Very effective team. Anna, in particular, was very helpful with our purchase, not only demonstrating an excellent knowledge of the property and the area, but also being very effective in bridging between all the solicitors and the vendor, assisting in bringing our purchase ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2017
Dec 01,2017
0
people found
this helpful
this helpful
We chose Michael Graham after disappointing experiences with other agents – incuding one of the national premium brands for marketing £1m-plus homes.
This time we were not disappointed.
The photography was significntly better than any of the others and the brochure presented our house extremely well.
...
read full review
read full review
Comment on agent fees
Reasonable. Good compared with the major national premium brands, and good value compared with cheaper agencies and franshises whose service and expertise did not come close.
Was this helpful?
Yes
Yes
Jul 22,2017
Jul 22,2017
6
people found
this helpful
this helpful
This agent did not provide enough follow up once we accepted an offer on our property. The branch manager seemed apathetic most of the time and would push our questions/requests over to the sales negotiator who worked part time....
read full review
read full review
Comment on agent fees
High fees, unfortunately the service does not match. We were not looking for value for money, we had hoped to receive an excellent service. On this occasion, we wasted our money.
Was this helpful?
Yes
Yes
Mar 14,2017
Mar 14,2017
8
people found
this helpful
this helpful
We used Michael Graham Stony Stratford as letting agents while we were overseas for 3 years.
As soon as our tenants moved in we started to receive requests such as you need to replace the cooker as it's broken which in actual fact just amounted to ...
read full review
read full review
Comment on agent fees
100 pounds per month, but virtually no value provided for that fee
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
