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Mar 13,2017
Mar 13,2017
6
people found
this helpful
this helpful
Terrible letting agency. We are staying whereby the properties are owned by Wellcome Trust however they will not let us have direct contact regarding the issues Touchstone have caused us. They have enforced rent increases every year, despite not actually doing any maintenance on our property to justify this increase.
They have set up a new rule which they seem to be valid although no one has accepted it nor had it in a contract to sign and agree to (it was just an email). Now they have a policy which they said if any one says they are leaving the house (shared house) that they are taking that as notice that every one will be leaving from the household. (what kind of stupid policy is this? I understand that you may have had problems with the kids or students you have put into your properties but why tarnish working professionals who are all paying rent on time and keeping a clean property with the same brush)
They try and schedule viewings whilst you are still a paying tenant in the house, which is annoying as I have found my bits and pieces all moved around and they would not be able to confirm who done that as they are scheduling multiple visits at the moment as they are getting some one in ASAP, when in fact they have said they wish to do maintenance and then move some one in. So I do not understand why these viewings need to be done whilst there are still tenants in the property and that you are not listing it up for some one to move in until the works have been completed.
They take ages to do a reference check and need prodding on that too. Says it takes a week and they charge you circa 200 for it. All they do is a credit check which can be done for free, and a work reference check. I was right next to my manager when the call was made, and this was after I had called them several times asking why hasnt this been done. Person on other end of the phone had mentioned they had started the process but I knew nothing had been done as we also have facilities here to do credit checks and can also see when a credit check has been done on some one recently.
They have asked that the property be steam cleaned and in the same state as when I moved in. I have mentioned I have moved into a room and taking over some one else's tenancy agreement. I did mention about the holes in the wall before I moved in and they said that is all fine, however now they are backtracking and saying to fix those holes it will come out of my deposit, and originally it should have been taken of the previous tenant however this was not mentioned to me prior to moving in.
In a nutshell I wouldnt use Touchstone and would avoid at all costs. They are a vile letting agency and will keep doing rental increases even if the landlord has not requested it. They will try and shaft you on your deposit so if you are already with touchstone dont pay the last months rent.
They have set up a new rule which they seem to be valid although no one has accepted it nor had it in a contract to sign and agree to (it was just an email). Now they have a policy which they said if any one says they are leaving the house (shared house) that they are taking that as notice that every one will be leaving from the household. (what kind of stupid policy is this? I understand that you may have had problems with the kids or students you have put into your properties but why tarnish working professionals who are all paying rent on time and keeping a clean property with the same brush)
They try and schedule viewings whilst you are still a paying tenant in the house, which is annoying as I have found my bits and pieces all moved around and they would not be able to confirm who done that as they are scheduling multiple visits at the moment as they are getting some one in ASAP, when in fact they have said they wish to do maintenance and then move some one in. So I do not understand why these viewings need to be done whilst there are still tenants in the property and that you are not listing it up for some one to move in until the works have been completed.
They take ages to do a reference check and need prodding on that too. Says it takes a week and they charge you circa 200 for it. All they do is a credit check which can be done for free, and a work reference check. I was right next to my manager when the call was made, and this was after I had called them several times asking why hasnt this been done. Person on other end of the phone had mentioned they had started the process but I knew nothing had been done as we also have facilities here to do credit checks and can also see when a credit check has been done on some one recently.
They have asked that the property be steam cleaned and in the same state as when I moved in. I have mentioned I have moved into a room and taking over some one else's tenancy agreement. I did mention about the holes in the wall before I moved in and they said that is all fine, however now they are backtracking and saying to fix those holes it will come out of my deposit, and originally it should have been taken of the previous tenant however this was not mentioned to me prior to moving in.
In a nutshell I wouldnt use Touchstone and would avoid at all costs. They are a vile letting agency and will keep doing rental increases even if the landlord has not requested it. They will try and shaft you on your deposit so if you are already with touchstone dont pay the last months rent.
Comment on agent fees
Agency fees are not worth it - 200 to do a credit check and a reference check experience does credit check for free, 1 phone call to your current employer does not cost more then 1 pound on the phone bill
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Mar 14, 2017
Hi. I am very sorry to see that you have experienced difficulties with our company. Given the nature of your comments, we would ask that you contact the Portfolio Manager for your property via email: [email protected] so that we can investigate the matter further. Kind regards Penny Graham, Touchstone CPS Ltd
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Address
Connells
9 Edgar Buildings George Street
Bath
Somerset
BA1 2EE
01225 447744
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £300 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 8 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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- Block Management
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Apr 25,2017
Apr 25,2017
1
people found
this helpful
this helpful
Just been through the first 6 months with Touchstone and well, they got lots to improve before they can say that they care.
First of all, my flat was advertised having a dishwasher, and seeing similar flats in the same street we didn't have any doubts ...
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Apr 25, 2017
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(1)
Hi. I am sorry to hear that you have experienced an issue with our company. Please could you contact me on [email protected] and confirm your property address and the issues you have encountered and I will take up the matter with the relevant Team. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS ...
Mar 13,2017
Mar 13,2017
6
people found
this helpful
this helpful
Terrible letting agency. We are staying whereby the properties are owned by Wellcome Trust however they will not let us have direct contact regarding the issues Touchstone have caused us. They have enforced rent increases every year, despite not actually doing any maintenance on our ...
read full review
read full review
Comment on agent fees
Agency fees are not worth it - 200 to do a credit check and a reference check experience does credit check for free, 1 phone call to your current employer does not cost more then 1 pound on the phone bill
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Yes
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Mar 14, 2017
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(1)
Hi. I am very sorry to see that you have experienced difficulties with our company. Given the nature of your comments, we would ask that you contact the Portfolio Manager for your property via email: [email protected] so that we can investigate the matter further. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jan 26,2017
Jan 26,2017
3
people found
this helpful
this helpful
Touchstone (dis)managed the flat we're renting. During this time anything that needed fixing took weeks or months. The washing machine broke and it took 3 weeks and weekly calls to get someone to have a look at it and after that it took 8 weeks to ...
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Comment on agent fees
There's a full A4 list of additional fees that Touchstone will charge the tenants. Over £100 for renewing the contract and other madness.
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Aug 12,2016
Aug 12,2016
2
people found
this helpful
this helpful
When we viewed the house in 2015, it was in a terrible state. However, we were promised that the house would be professionally cleaned and repainted before we moved in. To which it was. It was also part of the contract agreement, that we would have ...
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What agent could do to change your mind?
They charge you near ‚£200 to check your credit rating. You can actually check your own credit rating online for free!!!Attached Filesnbsp;
Comment on agent fees
They charge you near ‚£200 to check your credit rating. You can actually check your own credit rating online for free!!!
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Jun 08,2015
Jun 08,2015
0
people found
this helpful
this helpful
Where to begin?! Our agent got taken over by Touchstone and you have no idea how gutted by this we are! we have heard from them 3 times in 2 years - the first was to tell us that they had taken over and the other 2 times ...
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Aug 11,2014
Aug 11,2014
2
people found
this helpful
this helpful
Where to start, Asbestos was found in the property, despite 30 calls and emails Touchstone did not attend the property and either control of remove the asbestos. They only agreed to remove the asbesos after I had a professional contractor come in and remove it professionally, ...
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What agent could do to change your mind?
If customers are on the phone, I would hope the person on the other end would have the common decency to listen to what I am saying and not to talk over me. Frankly I do not believe that any amount of feedback is going to resolve the ugly little people in this organisation. All they have done with me is make a business relationship enterily personal.Attached Filesnbsp;
Comment on agent fees
I was allocated Touchstone when my landlord decided to stop paying his rent so the property was taken control of by Barclays Bank. I never wanted or entered into a contract with this disgraceful bunch of slum lords.Attachments
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Feb 08,2014
Feb 08,2014
1
people found
this helpful
this helpful
Dreadful - as a tenant please do not consider using them.
Couldnt have been worse at getting problems fixed , answering calls and emails. kept making promises to do things and then not! - 5 weeks to fix a problem with hot water.
On ending tenancy wanted ...
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What agent could do to change your mind?
The tenant is paying the rent - in advance . so address quickly any problems that arise rather than just trying to keep costs downAttached Filesnbsp;
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Oct 28,2013
Oct 28,2013
2
people found
this helpful
this helpful
ringing up every a week in advanced for monthly rent every month very unpleasant to speak to on the phone rude and they lie all the time to get more money out off you and try to confuse you when talking to you...
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What agent could do to change your mind?
really bad took all my rent deposit for no reason they lie about all sorts just to get more money out off you dont stand for it tell them straight!!!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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