“If there was an option to give 0 stars I would. ......”
1 Star Review
Mar 11,2017
By:
'Lucy'
Mar 11,2017
Branch: Staines-upon-Thames, 4-8 Kingston Road
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: No
Postcode: TW18
Branch: Staines-upon-Thames, 4-8 Kingston Road
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: TW18
8
people found
this helpful
If there was an option to give 0 stars I would. I have never dealt with such an incompetent estate agent. They charge a fortune for an appalling service. Sarah gave incorrect information the entire way through the veiwing process which resulted in us moving into a property that was not ready and had none of the major things a rental should have - heating, hot water, security etc. Amina a so called property manager does not respond to calls, ignores emails and when it all gets too much for her simply refuses to talk to you on the phone. It is even costing us money to leave the property! They will take every penny they possibly can. We ended up going all the way through the complains procedure and still not getting a satisfactory outcome. The staff do not communicate internally which results in non stop chasing for the same issues as one doesn't know what the other one is doing. I honestly can't stress enough to people to use another agent, we are not receiving a much better service in a much higher quality property.
Comment on agent fees
Terrible. Every expensive and over charge for everything!
8
people found
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