I read the poor reviews yet went ahead with the agreement. HUGE MISTAKE!! I wish I had listened to everyones views! From the start our flat had problems. As soon as they have your money, don't expect to hear from them again! Our flat wasn't even legally safe, but they didn't care! I chased and chased.
I am trying to build up enough evidence so we can legally get out of our contract and rent through any other agent.
I know I will never see my deposit again.