I have had my property let with this agent for the last 14 months, and have had problem after problem all caused by this agent. Eg:
1. Management fee paid evey month, yet not once have they checked the property as stated in their toc.
2. When problems have arisen at the property, any quotes for repair have been hugely inflated.
3. Various instructions given to the agent have not been followed.
4. Appalling communication
5. Poor rental cover
6. Frequent overcharging and late rent payments
7. No complaints procedure
8. What seems to be inept staff
9. A nightmare to terminate services
10. Feedback from tennent reflects the same levels of service from their part.
Overall, I would not recommend this company to my worst enemy! You will do well to avoid these charlatans
What agent could do to change your mind?
After several complaints, nothing has changed and all promises to rectify multiple situations have not even been attempted to be fulfilled, in fact, only this week they have yet again failed to live up to their promises and have again let me down.
Short of a complete overhaul of staff, replacing them with people who a. Know what they are doing, and b.care about it, I feel that this company is doomed to the rouge traders