Aylesbury, HP20
1/5, 8 reviews
13% recommended
50% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction



Property Features

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2021 allAgents Estate & Letting Agents Awards


“Unfortunately, my experience was a case of Connells (Aylesbury office) ......”

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Mar 06,2017
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By: 'UK'
Mar 06,2017
0 people found
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Unfortunately, my experience was a case of Connells (Aylesbury office) doing what they want rather than what their Customer wants.
My partner initially spoke on the phone to a sales agent who had agreed terms should we wish to continue. He arranged someone else to visit my property for a valuation only. This other sales agent then valued the property and wanted to discuss terms. I had advised we had already done that, however a contract was still being filled in by him with his expectation for me to sign there and then. I advised this wasn't the case and ended the valuation.
Latterly, we agreed all parties should connect to discuss terms. Even though we had previously agreed terms over the phone, Connells would not agree and we ended having to re-negotiate (which we did and very nearly received the terms my partner initially agreed too).
After agreeing to pay an upfront fee of nearly £200 for a professional photographer and a premium listing on Rightmove, a professional photographer was sent round and after 90 minutes, around 20 pictures were taken – yes, it took that long.
Once the advert was live, we noticed that only 8 pictures were used (for a 4 bedroom property) and how poor the pictures were and asked for him to use any better ones that the photographer may had taken and to add more than 8 pictures (the advert was missing numerous selling points of the house). We offered to supply our own pictures. This was agreed to immediately, but was never actioned, not even 4 weeks later. It also took 10 days before the standard advert became a premium advert on rightmove. This removed the opportunity to advertise in the important first week" – as per Connell's advice.
Overall, I would not recommend Connells. I felt pressurised and ignored when it came to me raising my concerns.
Comment on agent fees
Poor fees - it costs additional for poor quality photos on rightmove (which is a subsidiary company)
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Opening Hours
Address

Connells
2 Temple Street
Aylesbury
Buckinghamshire
HP20 2RH
01296 395111

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 0% £0 £0
Lettings 50% 33% £725 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 3 0 2 1 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“We live next door to a rental property manage......”

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May 10,2021
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By: 'Roger'
May 10,2021
0 people found
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We live next door to a rental property managed byConnells at the Aylesbury branch Two years ago we had issues, they were unprofessional, unresponsive, and eventually we paid to rectify the problem Two weeks ago contact Connell again to report an ongoing problem , the tenant ...
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“Unethical Company...”

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Aug 25,2020
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By: 'Venkata'
Aug 25,2020
1 people found
this helpful
I had a very bad experience as a first-time buyer. They've agreed for my offer and I got valuation, mortgage approved by the bank. I was hoping to move into a new property in 2-3 weeks and they've now asked me to increase the price ...
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“Very unfortunate that their performance remai......”

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Dec 04,2019
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By: 'Khursheed'
Dec 04,2019
0 people found
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Very unfortunate that their performance remains absolutely appalling, will not recommend for landlords. The management unit is the worst so you are better off without Connells. Their inventory reports do not reflect the conditions and all the damage to your property, at the end of ...
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“Too slow to solve any problem. There is an on......”

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Dec 04,2019
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By: 'Daniela'
Dec 04,2019
0 people found
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Too slow to solve any problem. There is an online account to report issues but it seems that no one ia monitoring it. They didnt provide access to the electricity meter readings when we first moved to the property. The meter was locked in a ...
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By: Aylesbury Lettings
Nov 20, 2020
View all comments (1)
Hi Daniela, we appreciate your feedback. As mentioned at the time, the issue was due to the Block Management company rather than ourselves. We look after your apartment but not the communal areas. ...

“Absolutely shocking service with the rentals team...”

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May 30,2018
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By: 'Gr00vy'
May 30,2018
0 people found
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The only time we received any service was prior to signing the lease agreement, after that was finished it seems things took a turn. Repairs took almost 2 months to even get looked at, changing the date that rental was due took another 2 months. Phone calls ...
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Comment on agent fees
Ridiculous fees considering the service they provide
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“Unfortunately, my experience was a case of Connells (Aylesbury office) ......”

Share on :
Mar 06,2017
Minithumbup
By: 'UK'
Mar 06,2017
0 people found
this helpful
Unfortunately, my experience was a case of Connells (Aylesbury office) doing what they want rather than what their Customer wants. My partner initially spoke on the phone to a sales agent who had agreed terms should we wish to continue. He arranged someone else to ...
read full review
Comment on agent fees
Poor fees - it costs additional for poor quality photos on rightmove (which is a subsidiary company)
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“If I'd have to choose between dealing with Connells again, ......”

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Oct 23,2016
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By: 'RunAway'
Oct 23,2016
1 people found
this helpful
If I'd have to choose between dealing with Connells again, or cutting my own eye out, I'd politely ask for a spoon. Despite making it clear at the start that I definitely have to move until the end of August, the agent lied about the ...
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n/a
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“CONnells - the clue is in the name! There is ......”

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Sep 17,2013
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By: 'Disgruntled'
Sep 17,2013
4 people found
this helpful
CONnells - the clue is in the name! There is a complete disparity between the service they claim to provide with the stark reality of what actually happens! I was promised my house would be managed locally in branch using contractors I trusted, that my ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Connells, Aylesbury HP20 2RH


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