It would seem that I am not alone, my experience apes that of 'AP' below.
They are very efficient in collecting fees but in my opinion very poor at everything else.
I was also charged for repairs that were not carried out, it wouldn't be so bad but they only use contractors who charge premium rates!
Makes me wonder about the 5 star reviews on here, but as they say you can only tell how good an agent is when something goes wrong, and how they deal with it. Fingers crossed for all those on here that they have a trouble free let!