I dealt with both Martin and Joanne recently in securing a tenancy agreement for a new rental property. As a tenant I have had a previous negative experience with a letting agency and I was extremely anxious about the process but Martin was at all times very honest, helpful and professional, explaining everything to me and answering all my questions in a polite and honest manner, giving me the impression that Rayner Property Bureau is a trustworthy company to work with. Joanne was also extremely helpful, truly going the extra mile to make sure I was in the strongest position possible to start my new tenancy. She understood my individual worries and concerns and I was treated with compassion and with a friendly attitude, I at no point felt like the agency simply wanted to make money at the expense of my well-being. I have never encountered such an honest and friendly letting agency, the model of professionalism, the whole process was very reassuring. Thank you very much Martin and Joanne!