Townends
Regents Woking, Woking, GU21
4.8/5, 175 reviews
98% recommended
80% sales valuation accuracy
93% sales fee satisfaction
89% lettings valuation accuracy
86% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“Dan has been amazing through the whole process. From the ......”

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Mar 03,2017
Minithumbup
By: 'Rachel'
Mar 03,2017
0 people found
this helpful
Dan has been amazing through the whole process. From the first of many viewings not only on this house but a couple of others I saw too. Always on hand with a bit of advice and to answer all my questions. He has made the whole process a lot easier and more pleasurable. Thanks Dan.
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Opening Hours
Address

Townends
4 Commercial Way
Woking
Surrey
GU21 6ET
01483 761943

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 93% £33,500 £480,000
Lettings 89% 86% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
31 0 71 3 31 0 28 0 10 1
Areas covered
  • Central Woking & the surrounding villages
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Worst Estate Agents out there!...”

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Nov 19,2018
Minithumbdown
By: 'Harry'
Nov 19,2018
2 people found
this helpful
Townends are by far, in my opinion, the worst Estate Agency out there, and have been an absolute nightmare, as tenants, to deal with. The majority are unprofessional, unreliable, utterly useless and complete liars. I will never, ever, use this company for anything ever again. ...
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Comment on agent fees
Extortion.
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By: Bert
Jun 15, 2019
View all comments (1)
Totally agree, they are less than useless just talk to a wall instead you will get a better response!! ...

“My daughter had nothing but problems renting property from this ......”

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Mar 12,2018
Minithumbdown
By: 'Caz'
Mar 12,2018
2 people found
this helpful
My daughter had nothing but problems renting property from this company, and not getting her deposit back. Please be careful....
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“Fantastic service from initial meeting with Brett and sale with ......”

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Oct 11,2017
Minithumbup
By: 'E Gallagher'
Oct 11,2017
0 people found
this helpful
Fantastic service from initial meeting with Brett and sale with Zack. Good number of viewings and offers. I would highly recommend Regents and Zack....
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Comment on agent fees
Great
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“Zack helped me find the perfect property. Being a first ......”

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Aug 24,2017
Minithumbup
By: 'Mr Smith'
Aug 24,2017
1 people found
this helpful
Zack helped me find the perfect property. Being a first time buyer I didn't know what to expect along the way and Zack stayed in contact with me throughout the process, he always called when they had taken on a property which suited my requirements ...
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“Brett was chosen over 4 other local agents and his efforts ......”

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Jul 18,2017
Minithumbup
By: 'An outstanding profesional'
Jul 18,2017
0 people found
this helpful
Brett was chosen over 4 other local agents and his efforts on our behalf went far beyond our expectations, There were some problem at times but Brett was ever optimistic and realistic in his strategies and resolutions. He certainly has outstanding communication skills. All-in-all Brett and ...
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Comment on agent fees
Of course we would rather have lower fees - who wouldn't! That said In the final analysis you get what you are prepared to pay for - Brett earned his money.
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“Elle, has been extremely helpful , polite and professional in the ......”

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May 09,2017
Minithumbdown
By: 'Rebello'
May 09,2017
0 people found
this helpful
Elle, has been extremely helpful , polite and professional in the whole process. She is very prompt to respond to emails, queries and clarifications. It's been great working with her over the last few weeks....
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Comment on agent fees
Good
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“Elle has been looking after my portfolio for just a ......”

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May 08,2017
Minithumbup
By: 'Liz'
May 08,2017
0 people found
this helpful
Elle has been looking after my portfolio for just a little while but in the time has made a real service improvement. She is very professional in all matters, polite and very tenacious. Elle is happy to pick up any issue that may arise and ...
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Comment on agent fees
Fees agreed are a corporate agreement
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“Elle was very friendly and helpful. She was very considerate ......”

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May 07,2017
Minithumbup
By: 'Natalie'
May 07,2017
0 people found
this helpful
Elle was very friendly and helpful. She was very considerate in areas such as confidentiality. She was also quick at returning calls and emails which really makes a difference!...
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Comment on agent fees
Agent's fees are high but are everywhere!
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“Made the process very simple, easy and looked at our ......”

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May 06,2017
Minithumbup
By: 'Ursula'
May 06,2017
0 people found
this helpful
Made the process very simple, easy and looked at our own individual needs! Amazing estate agent!!! Would always chose to speak to Elle if needed....
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Comment on agent fees
Agency fees are never the best but you just have to suck it up.
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“Elle has been wonderful to liaise with regarding viewing and ......”

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May 06,2017
Minithumbup
By: 'Georgia'
May 06,2017
0 people found
this helpful
Elle has been wonderful to liaise with regarding viewing and securing a property. she was always incredibly prompt in returning my emails and answering any queries....
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Comment on agent fees
Good
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“Elle and Emilio have really given me the best that ......”

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Apr 28,2017
Minithumbup
By: 'Jes'
Apr 28,2017
0 people found
this helpful
Elle and Emilio have really given me the best that they can provide. Having had a turbulent time with previous management I am very please with the service provided under the new management....
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Comment on agent fees
Very fair and manageable
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“A massive thank you to Brett for all of his ......”

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Mar 27,2017
Minithumbup
By: 'Claire'
Mar 27,2017
0 people found
this helpful
A massive thank you to Brett for all of his help and advice on regards to the sale of my property, being a smaller branch you really are treated like a person and not just another property on their books! He was able to offer ...
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Comment on agent fees
We achieved a brilliant price due to buying through them previously
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“Aneesah was not only charming and very well dressed at ......”

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Mar 27,2017
Minithumbup
By: 'DY'
Mar 27,2017
0 people found
this helpful
Aneesah was not only charming and very well dressed at the time that we met up for the appointment to see the flat. She thoroughly went through the properties with us, answered our questions and further helped us to resolve many issues that we had. ...
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“Aneesah was very sweet, took us around even after office ......”

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Mar 27,2017
Minithumbup
By: 'Christine'
Mar 27,2017
0 people found
this helpful
Aneesah was very sweet, took us around even after office hours because we were only going to be in Woking for one day. The flats she showed us were lovely and met our needs quite well, and she was also able to get us very ...
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“Dan has been amazing through the whole process. From the ......”

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Mar 03,2017
Minithumbup
By: 'Rachel'
Mar 03,2017
0 people found
this helpful
Dan has been amazing through the whole process. From the first of many viewings not only on this house but a couple of others I saw too. Always on hand with a bit of advice and to answer all my questions. He has made the ...
read full review
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“We bought our house from Daniel when he worked at ......”

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Feb 28,2017
Minithumbup
By: 'Jo'
Feb 28,2017
0 people found
this helpful
We bought our house from Daniel when he worked at a different branch. He was so helpful and helped us every step of the way. He was very professional and efficient, and I am very grateful for all the help....
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“Daniel helped us buy our first home, he was polite ......”

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Feb 13,2017
Minithumbup
By: 'Anonamous'
Feb 13,2017
1 people found
this helpful
Daniel helped us buy our first home, he was polite and very helpfull we have dealt with quite a few agents in the woiking area and Daniel seems like one of the best...
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Comment on agent fees
nonr
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“I have been dealing with Elle Lawrance at Townends in ......”

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Jan 16,2017
Minithumbup
By: 'Laurence Slater'
Jan 16,2017
0 people found
this helpful
I have been dealing with Elle Lawrance at Townends in Woking and have received excellent service. Each time II've contacted her she's responded quickly and efficiently by both phone and email and has been a pleasure to deal with. She represents Townends extremely well....
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“We purchased our property through the Regents Woking branch, and ......”

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Nov 28,2016
Minithumbup
By: 'Jamie & Jenna'
Nov 28,2016
0 people found
this helpful
We purchased our property through the Regents Woking branch, and were very pleased with the service we received. When we initially viewed the property, Matthew showed us around and answered our questions competently without the 'hard sell' approach. We were pleased with the assistance we ...
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“As a purchaser of a property in Woking, Regents were ......”

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Nov 24,2016
Minithumbup
By: 'Sarah'
Nov 24,2016
0 people found
this helpful
As a purchaser of a property in Woking, Regents were very helpful. Matt followed up every issue on our behalf, and dealt with all our queries quickly and efficiently, no matter how small. He was very supportive throughout the process. We also had dealings with ...
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“I registered with Regents with a specific wish for a ......”

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Oct 18,2016
Minithumbup
By: 'Frangemini'
Oct 18,2016
2 people found
this helpful
I registered with Regents with a specific wish for a certain type of property in Goldsworth Park. As soon as a property that met those requirements was registered I was contacted by Matthew Hill who dealt with me in a professional, and friendly manner. I ...
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Comment on agent fees
N/A
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“We encountered both Matthew Hill and Charlie of Regents Estate ......”

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Oct 14,2016
Minithumbup
By: 'Mr Mukulesh Roychowdhury'
Oct 14,2016
0 people found
this helpful
We encountered both Matthew Hill and Charlie of Regents Estate Agents (Goldsworth Park branch) whilst in the process of selling our property in Goldsworth Park. Although we did not engage Regents to market our property, we were contacted by Charlie initially and were added to ...
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Comment on agent fees
Not Applicable
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“I thought being new to the area finding a new ......”

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Aug 11,2016
Minithumbup
By: 'Harry'
Aug 11,2016
0 people found
this helpful
I thought being new to the area finding a new property to rent would be a difficult transition but Zack made this a very smooth and quick process and can't stress enough how helpful he was, he was extremely genuine and up front and would ...
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Comment on agent fees
Very good
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“Zack is one the best agents I've had the pleasure ......”

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Aug 04,2016
Minithumbup
By: 'Mark'
Aug 04,2016
0 people found
this helpful
Zack is one the best agents I've had the pleasure of dealing with. He was friendly and explained everything extremely well. I would not hesitate to use Zack again in the future and highly recommend him to anyone in the Woking area....
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Comment on agent fees
Good
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“Purchasing via Regents, I do not know Regents as an ......”

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Jul 22,2016
Minithumbup
By: 'Owen'
Jul 22,2016
1 people found
this helpful
Purchasing via Regents, I do not know Regents as an agency but so far as Matthew Hill goes, Regents should be privileged to have Matthew representing them. Having lived in Woking for a decade now and watch the property prices grow excessively with the good ...
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“Listened to what I needed, and was able to make ......”

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Jun 09,2016
Minithumbup
By: 'Meddy'
Jun 09,2016
0 people found
this helpful
Listened to what I needed, and was able to make the whole process fast, straightforward and easy for me. Very happy with it!...
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“I worked with Louis Byrne to find a letting in ......”

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Jun 09,2016
Minithumbup
By: 'Louis'
Jun 09,2016
0 people found
this helpful
I worked with Louis Byrne to find a letting in side the Woking area with many requirements for the correct property, that we was seeking. We successfully managed this inside 2 weeks another requirement I found Louis very dependable in his professionalism at all times and ...
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Comment on agent fees
Very good
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“My Mum is elderly, and was quite nervous about putting ......”

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May 25,2016
Minithumbup
By: 'ValB'
May 25,2016
0 people found
this helpful
My Mum is elderly, and was quite nervous about putting her house on the market, especially after a previous experience with a different agent, when prospective buyers turned up at any time without an appointment. Matt was very good about making her feel comfortable about ...
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Comment on agent fees
Better end of average.
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“Louis has acted for me on two properties in Woking, ......”

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May 23,2016
Minithumbup
By: 'David'
May 23,2016
1 people found
this helpful
Louis has acted for me on two properties in Woking, and I have nothing but praise for his professionalism and his ability to find good quality tenants. Having used many of the letting agents in the area I would not hesitate to recommend Louis....
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Comment on agent fees
Acceptable
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“Zack was excellent help in getting us our new home. ......”

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May 21,2016
Minithumbup
By: 'ColinF'
May 21,2016
2 people found
this helpful
Zack was excellent help in getting us our new home. He guided us through the process and was always available to help on the phone with queries. Moving home is a stressful experience, but Zack made sure everything went smoothly for us....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:33 PM 06/12/2017 by allAgents

Awards won by Townends, Woking GU21 6ET


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