Sophie was excellent; very helpful when we were looking for properties. She listened to what we wanted and adapted the flats she showed us accordingly. She was polite helpful and friendly and committed to find us a suitable flat. She did not harass and bother us with flats that did not fit our brief, I felt confident that she would find us a suitable property, which she did.
After almost completing the contracts on the original property we were then told the floors had damp and we could not move in for another 2 months! A big disappointment but not M&W's fault. Although this was a big inconvenience it was lessened considerably by Jay who found us an alternative, and very suitable property immediately. He was also very understanding of the situation and offered for M&W to cover the additional costs that would be incurred. He was also very willing to discuss the issues with the next landlord (Mill Lane). Both Sophie and Jay were very helpful and pleasant to work with in general.
Only down sides were the hefty charges (although I may just be out of touch as I haven't moved for 3 years) and the occasional miscommunication or error regarding payments and completion statements, but these have been dealt with without any major problems.