I have NEVER used such an incompetent agency. My flatmate and I are both professionals and have spent most of the past 8 months chasing Ludlow Thompson to do their own job and fix a number of things in the property they are meant to be "managing", and which they had previously agreed to sort out. If I personally acted and ignored my clients they way they do to theirs I would have been sacked a long time ago.
We signed a contract through Ludlow Thompson about 8 months ago and have had no end of problems. A number of things were agreed and meant to be sorted out prior to us moving in (including removing mould and dirty grouting from the bathroom), however nothing has been repaired.
Since moving in we have had additional problems with a gas heater that doesn't work, a window that doesn't even open and a mirrored wardrobe which we have found out recently is a "health and safety hazard" (mentioned to us by one of their own contractors).
Their property management system is really lacking - everyone passes the buck and devolves responsibility where possible. You get ignored by your "dedicated property manager" and after a number of calls, emails and complaints later, we're still waiting on things to be sorted out.
Unfortunately, this review system doesn't let you award "no stars" to the agency, as I would if I could.
We have since been in touch with the Property Ombudsman for Lettings and they advised us to go through their compaints procedure and contact Laura Mathias, however apparently she has no telephone number!!!!! We have since sent an email detailing our ongoing complaints (yet again), and are awaiting the outcome.
If anyone from Ludlow Thopson would like to respond to the above, it would be most welcome as they never return our emails or calls when we contact them deirectly.
Don't do it - stay away from Ludlow Thompson.