May 18,2009
Minithumbdown
By: 'Disappointed Prospective Customer'
May 18,2009
3 people found
this helpful
My husband and I are both professionals. The agent promised us that he had a variety of lettings in our range and that we should meet him to view them. We blocked out the day to meet with him (and did not meet with two other agents on his promise of multiple lettings). We arrived - and he had punted his assignment to another agent who had 1 property to show us. When we went to the property - she didn't have the correct keys. She promised to follow up with more lettings for us and never called. I would avoid this letting agency
Was this helpful? Yes
By: Ludlow Thompson
May 22, 2009
We are sorry that you have experienced poor service from some of our staff members. Sometimes, as you will appreciate, things can go wrong however communication is key and this seems to be lacking in this situation. We will be speaking with the branch office concerned to try to improve upon this so that this type of incident does not happen again.

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