We are new to the market as tenants, having lived in tied accommodation before. More helpful than any of the other agents we visited (we did call on several); this was the first property we were offered and was a perfect match for our needs. There was a glitch at our first viewing - but staff made every effort to solve the problem quickly and with minimum inconvenience.
Since moving in we have had timely and accurate communication; the very few practical issues we have had with the property (such as dripping taps) have been dealt with effectively. It's reassuring to have a link between us and our landlord which is professional and which we can trust.