Frost Property
Purley, CR8
4.3/5, 20 reviews
80% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
92% lettings fee satisfaction



Property Features

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“I was extremely satisfied with both gentlemen, they helped us ......”

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Feb 28,2017
Minithumbup
Luke
By: 'Christina'
Feb 28,2017
1 people found
this helpful
I was extremely satisfied with both gentlemen, they helped us find the home that we were looking for. And for that we thank them.
Comment on agent fees
Fees were good
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Opening Hours
Address

Frost Property
1 Purley Road
Purley
Surrey
CR8 2HA
0208 660 8228

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £528,000 £528,000
Lettings 0% 92% £850 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 10 1 4 1 2 1 0 1
Areas covered
  • CR8
  • Purley
  • CR3
  • Croydon
  • CR5
  • Sanderstead
  • SM5
  • CR2
  • SM7
  • CR0
  • SM2
  • SM6
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS Move With Us Property Redress Scheme
Latest Properties

No Properties

“Thanks for the team...”

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Apr 08,2022
Minithumbup
By: 'Shanice'
Apr 08,2022
0 people found
this helpful
Thanks for David, MaryJane, Ben, Lee and all the team members. If it weren't for your assistance, the matter wouldn't have been settled by now. Great job and highly recommended!...
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“Excellent service...”

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Apr 21,2021
Minithumbup
Tamara
By: 'Ricardo'
Apr 21,2021
0 people found
this helpful
Excellent service with quick responses. High level of professionalism from Tamara and all staff with whom I spoken with. I am very happy with Frost!...
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“Dreadful...”

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Apr 14,2021
Minithumbdown
By: 'William'
Apr 14,2021
0 people found
this helpful
Won't allow 0 stars. Don't use. A letting agent which sells your details to dodgy insurance companies, which doesn't carry out proper due diligence on tenants, which, when the tenants they introduce to your property refuse to pay rent, refuse to take any action, then terminate ...
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“Poor play from Frost Estate Agents Purley...”

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Feb 14,2021
Minithumbdown
By: 'Nitesh'
Feb 14,2021
2 people found
this helpful
Poor play from Frost Estate Agents Purley. All buyers be aware as they play typical estate agents game in bidding up price for the seller and therefore their commission. They wouldn't think twice before guzumping buyer. Very unethical from my experience. I knoweestate agents are ...
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“Poor service...”

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Sep 17,2020
Minithumbdown
Jenna
By: 'Michael'
Sep 17,2020
0 people found
this helpful
Been trying to obtain meter readings for a managed property and am just passed pillar to post, great service before they got my money and useless thereafter. Jenna Myres is particularly unhelpful and rude....
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“Exceptional assistance and attention to detai......”

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Mar 04,2020
Minithumbup
By: 'Leigh'
Mar 04,2020
0 people found
this helpful
Exceptional assistance and attention to detail from Giverny in property management. Solved a complex issue professionally and promptly with the minimum of fuss. Extremely grateful to her and the team....
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“Support and help...”

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May 29,2019
Minithumbup
Roisin
By: 'Marta'
May 29,2019
0 people found
this helpful
We recently moved to a new house thanks to Jenny and the Frost team. Some of the steps were complicated for various reasons but they were supportive and helpful throughout the whole process. They replied to our questions even at weekends and evenings/nights. We ...
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“We used Frost's Estate Agents to sell our house in ......”

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Aug 02,2017
Minithumbup
By: 'Gloria'
Aug 02,2017
0 people found
this helpful
We used Frost's Estate Agents to sell our house in Kenley recently and we're most impressed by the courteous and professional service we received from start to finish. We were kept informed at every stage of the process and always offered good advice and recommendations. ...
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Comment on agent fees
We were very happy with Frost's fees and thought they were very competitive.
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“Extremely helpful An polite was happy to help even with ......”

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Apr 24,2017
Minithumbup
Luke
By: 'Ms'
Apr 24,2017
0 people found
this helpful
Extremely helpful An polite was happy to help even with my constant phone calls dealt with everything very promptly Would definitely recommend this agents...
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Comment on agent fees
Reasonable
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“True professionals, friendly and determined to settle all claims! From ......”

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Apr 11,2017
Minithumbup
Luke
By: 'Eugen'
Apr 11,2017
1 people found
this helpful
True professionals, friendly and determined to settle all claims! From the first meeting you have the impression that the problem is solved. I strongly recommend them !...
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Comment on agent fees
Good!
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“I was extremely satisfied with both gentlemen, they helped us ......”

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Feb 28,2017
Minithumbup
Luke
By: 'Christina'
Feb 28,2017
1 people found
this helpful
I was extremely satisfied with both gentlemen, they helped us find the home that we were looking for. And for that we thank them....
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Comment on agent fees
Fees were good
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“Great services, spot on, always there to help us out ......”

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Sep 15,2016
Minithumbup
Craig
By: 'Bogdan'
Sep 15,2016
0 people found
this helpful
Great services, spot on, always there to help us out and always anwering the phone. We were very lucky to find him and to help us out with this flat...
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“From the start Craig was very warm, approachable and welcoming. ......”

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Sep 12,2016
Minithumbup
Craig
By: 'D&N'
Sep 12,2016
0 people found
this helpful
From the start Craig was very warm, approachable and welcoming. Guided us through the tenancy process seemingly well. Most importantly he was clear and straight to the point. We look forward to Craig managing our tenancy....
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Comment on agent fees
Good compared to others.
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“Craig was excellent in helping my partner and I in ......”

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Sep 09,2016
Minithumbup
Craig
By: 'jswood'
Sep 09,2016
0 people found
this helpful
Craig was excellent in helping my partner and I in securing a rental property, after a long run of bad luck and properties falling through at the last minute. Dealing with Craig and Frost could not of gone smoother and the level of service was ...
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“My wife and I were impressed with Luke.He has ......”

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Sep 04,2016
Minithumbup
Luke
By: 'Phil.'
Sep 04,2016
1 people found
this helpful
My wife and I were impressed with Luke. He has a professional attitude and although he was giving us advice on renting our home, if he hadn't mentioned a letting on their books which we ended up renting it would have meant a lot of ...
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Comment on agent fees
Reasonable.
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“All of the Frost team made selling my house as ......”

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Aug 01,2016
Minithumbup
By: 'Jon'
Aug 01,2016
0 people found
this helpful
All of the Frost team made selling my house as straight forward as possible from start to finish. All of their staff are friendly, professional and efficient. Once I had accepted an offer, Vanessa was excellent at managing and coordinating the sale. She kept me ...
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“¢â‚¬Å“After being on the market with another agent for four ......”

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Apr 25,2013
Minithumbup
By: 'Mr'
Apr 25,2013
1 people found
this helpful
¢â‚¬Å“After being on the market with another agent for four months we decided that a change was needed in order to sell our property, and after meeting with Ben from Frost I was immediately impressed with his ¢â‚¬Ëœplan of action' and gave him and the ...
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“¢â‚¬Å“If ever you have heard bad stories about Estate Agents ......”

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Mar 18,2013
Minithumbup
By: 'Mr'
Mar 18,2013
0 people found
this helpful
¢â‚¬Å“If ever you have heard bad stories about Estate Agents and think that you can't trust them - you will be very pleasantly surprised by the experience from the staff at Frosts. From that first phone call right through to the completion they were there ...
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“How do you fancy being fleeced out of £500??After a ......”

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Sep 04,2012
Minithumbdown
By: 'SMITH&SONS'
Sep 04,2012
0 people found
this helpful
How do you fancy being fleeced out of £500?? After a promising start - what a let down! I can't deny that Frosts did their job, they sold my house pretty quick and Vanessa in the post sale account management department was superb. However, the treatment ...
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What agent could do to change your mind?
The agent could have informed my wife of the charge when given the opportunity to discuss after my wife mentioned we didn't want an advertising board erected outside of our house.
Attached Filesnbsp;
Was this helpful? Yes
By: Darryl
Sep 26, 2012
View all comments (1)
Dear Smith & Sons i dont feel your comment was fairly written as you may recall my response to your complaint which was; Further to our conversation I have attached confirmation that our terms of business were signed by your wife on your behalf as an authorised person. Additionally I have attached the confirmation letter sent on 4th May to you and your wife named ‘* Stage 1 - Marketing Update (Confirmation)’ This letter confirms that there is an additional charge of £500+ VA ...

“From day one, Frosts were professional, helpful and bent over ......”

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Jul 08,2012
Minithumbup
By: 'ewanbeck'
Jul 08,2012
0 people found
this helpful
From day one, Frosts were professional, helpful and bent over backwards to go above and beyond. Excellent communication throughout the process and very easy to get hold of when needed. The process of buying or selling a house can never really be described as an ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:25 PM 02/09/2016 by Jenny Gregory-Dade

Awards won by Frost Property, Purley CR8 2HA



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