“We had a pleasant experience looking for a one bed ......”
5 Star Review
Feb 28,2017
By:
'First-time'
Feb 28,2017
Branch: London, 843 Fulham Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W14
Branch: London, 843 Fulham Road
Lettings (as a Tenant)
Postcode: W14
3
people found
this helpful
We had a pleasant experience looking for a one bed property via Portico. Sian Merrilees was our key contact person and helped us navigate through the process, as we were first time renters, and not familiar with the different elements involved in the offer or contract finalisation progress. She was a great help, always providing a helpful response to all our queries and taking time to explain the details and legal terms we came across. This definitely helped me feel more comfortable about the whole process!!
One area of potential development is the referencing process. There was some delay as the Paralegal was waiting for a form of reference we were not asked to provide, and the general level of verification seemed excessive (payslip, employment reference and email confirmation from employer still came under question when the paralegal incorrectly calculated my annual salary from my payslip).
This was however the only fault we came across and did not have a notable adverse effect on the broader experience. The level and speed of communication from the agent was good and I would happily use Portico in the future!
3
people found
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