We were shown a nice rental property by greene and co, although as it turned out the girl showing us the place was a friend of the lettings manager doing her a favour on the weekend.
We liked the flat but from then on it was a nightmare. When I asked if the place would be fixed up before we moved in - usual things like a new paint job, fixing a step, repair a wall etc, the lettings manager asked me in the most indignant tone "WHAT DO YOU REALLY WANT THE LANDLORD TO DO? I THINK IT'S FINE TO MOVE IN AS IT IS"
Eventually the place was fixed up and we went to pick up the keys from Greene & Co - finally we had the keys in our hand... except, when we tried them in the front door, none of them worked of course. They were the wrong keys - so we called back to the Greene & Co office - someone would be along shortly with the right keys.... but no-one came, despite the property being a 5 minute walk from the office, and in fact after about 45mins we chanced upon the cleaner doing a last minute clean of the place, who let us in. On the mantelpiece were a 'Second set of keys' left by the landlord - nice gesture, and the only way we're able to get in and out of our new home at the moment.
....Since then we've spoken to the lettings manager who said she'd be round with the keys the next day. Needless to say, we're STILL waiting!!
It really makes you wonder what that administration fee is for.... they didn't show the property in the first place, they didn't read the emails that were forwarded to the landlord, they didn't hand over the keys... what did they actually do??