“I rented a property through Beresfords last year and I ......”
1 Star Review
Feb 27,2017
By:
'ECL'
Feb 27,2017
Branch: Brentwood, 77 - 79 High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: CM14
Branch: Brentwood, 77 - 79 High Street
Lettings (as a Tenant)
Postcode: CM14
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people found
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I rented a property through Beresfords last year and I was completely disgusted with their approach to customer service as a whole. I am in the industry myself (a different department) but I have a huge insight to how it works, and I do give credit where it is due/vice versa. When I used their services I was disgusted with their lack of professionalism and level of service as a whole. I booked in a viewing and a letting agent did not show up to the viewing of the apartment, it was left to the landlord whom did not know much about the property at all, as he had only just purchased it. Being professionals in not only this field Beresfordds, are also experts in the area or they should be! They should of been there in my eyes, to answer any questions I had, which the landlord could not answer. They even advertised the property to have a lift which it did not even have, which was not good when it came to moving in! False advertisement is not acceptable, they obviously guessed what this development and building had to offer and as they had never done viewings there clearly they did not know the block at all, it just shows you how much business they do!
They did absolutely nothing at all and to think they got paid is a joke, complete amateurs.
During the tenancy I had some issues and when I did contact them and expected some help, assistance was not available and they were completely useless to say the least. They told me to solely discuss with the landlord the issues, which I ended up doing as advise was not there, my landlord was even disgusted with their services and even said to me he would never use them again as he had portfolio of other properties! I have properties in the Essex area as have members of my family, it could have been a chance for them to get more business and represent a respectable letting agents, they have lost our business for the future.
I would not recommend their services, agents like this are the reason why estate agents as a whole get stereotyped as cowboys.
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