“Absolutely awful - the most unprofessional service I have ever ......”
1 Star Review
Feb 23,2017
By:
'Kate'
Feb 23,2017
Branch: Bristol, 52-54 Gloucester Road
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: BS8
Branch: Bristol, 52-54 Gloucester Road
Lettings (as a Tenant)
Rent PCM: £800
Postcode: BS8
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Absolutely awful - the most unprofessional service I have ever received. Throughout the whole process they did not seem to have a clue what they were talking about. We were told we didn't need a guarantor, then asked if we had paid the guarantor fees. Once we had paid the agency fees, we were then asked twice more if we had paid them. They do not seem to have any system for keeping note of what they have done. When we came in to sign the contracts, we were given the most unprofessional service ever - the man we saw handed us the contracts which he had clearly just printed a template off the internet, then when we took the time to read them we were told there was no point in reading them as half of it wouldn't apply to us or be true anyway! He then spoke to someone else on the phone for about 20 minutes completely ignoring us and any questions that we had. We were told initially by CEA we would have the choice of a 6 or 12 month contract, and then this was gone back on and when we went to sign the contract were told it had to be 12 months. They were all very rude about this, we did not feel like valued customers at all.
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